Communicate!

Helping you win loyal friends through your communications

Navigation Bar

  • About
  • Services
  • What Clients Say
  • Contact

TY Thursday: I Wrote This Poem Just for You

February 11, 2016 by Dennis Fischman Leave a Comment

Poems for donors

Have you heard the advice that you should thank your major donors seven times before you ask them for the next gift?

People dispute it. Pamela Grow says you should ask again during the honeymoon period after the first gift. But there’s no denying that you need to thank your donors early and often–and in many different ways.

Here’s one way you might not have thought of. Send them a poem.

Poems that Say “Thank You”

If you want to find poetry that expresses gratitude, you can find plenty to quote online. Choose the verse that fits your donors the best. If they like inspirational messages, you might try this one:

For what you have done,
for what you have said–
For what you have helped me with,
thanks seem not enough.
I want only to tell you one simple phrase,
Yet I feel the need to ensure
that the emotion is conveyed.
If I could just say it, and ask you, please,
multiply my thanks by infinity.

Perhaps your donor is slightly more literary. You could send her this excerpt from Giving, in Khalil Gibran’s book The Prophet:

And you receivers – and you are all receivers – assume no weight of gratitude, lest you lay a yoke upon yourself and upon him who gives.

Rather rise together with the giver on his gifts as on wings;

For to be overmindful of your debt, is to doubt his generosity who has the free-hearted earth for mother, and God for father.

No matter what kind of poetry you borrow and share, this is vital: add your own thoughts at the end, by hand. (For instance, if I sent the Gibran verse, I might add, “You are exactly the type of generous person that the poet is talking about. Let’s continue to rise together!”)

Writing Your Own

A hand-made gift can be more precious than anything bought in a store. When you write a poem yourself, it says–better than any famous poet can–“I love what happens when we’re together, for a cause.”

You hesitate. You’re not a writer? It doesn’t matter, really. The feeling is more important than the words.

For instance, here are a few words from me to you:

Who says “thanks” to you? You toil all year,
each day (long days) to bring the money in
so people seeking help will find it here
and not be stopped before they can begin.

You meet the donors, send out your newsletter,
Share stories face to face and through email;
write posts and then rewrite them, make them better,
bring
them to life: find the vivid detail

to win the memory, photos to catch the eye.
And when the precious gift does finally arrive,
you thank the giver: right away, reply
so the love they’ve shown will be returned, and thrive.

I send my gratitude to you, fundraising pro.
Donors would too, if they knew you as I know.

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

Nonprofits, Many Thanks

January 4, 2016 by Dennis Fischman Leave a Comment

thank-you letter

Write the ideal thank-you letter

Are you sending out a lot of thank-you notes?  (I hope so, since that means you got a lot of donations!)  Here are some great tips on writing thank-yous that people will remember.

  • Caryn Stein of Network for Good gives us 5 Rules for Thanking Donors.
  • Pamela Grow shares A free thank you letter template you can swipe!
  • Beth Ann Locke advises us, “Start with appreciation. End with thanks. And liberally sprinkle gratitude in between.” Find out how in this great article.
  • Gail Perry of Fired-up Fundraising tells us How to Craft a Killer Thank-You Letter.
  • I’d be silly not to mention my own article, The Ideal Thank-You Letter Went Out Today. (It’s the sequel to The Ideal Appeal Letter Begins With You.)

My friend Ann Green has it right: we should be thanking our donors all year long.  In fact, she suggests we set up thank-you calendars the same way we set up editorial calendars.  Now, there’s a resolution to keep in 2016!

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

7 Reasons You’re Not Getting Enough Donations

November 17, 2015 by Dennis Fischman Leave a Comment

“Is the mail here yet?”

When I worked at a nonprofit organization, every day in December, I would anxiously check the mail. How many of those appeal letters I’d sent out were coming back with donations enclosed?

Now I’m a consultant–and I’ve always been a donor–so I’m looking at the mail in a different light. Last November and December, I received 58 solicitations in the mail. How many of the organizations I support are sending out letters that will make other people want to support them?

Good news, bad newsFriends, there is good news and there is bad news. 

The bad news is that your appeal letters are failing, in seven different ways. If you are falling short of your fundraising goals this year, your letters may have a lot to do with it.

The good news is that you can do something about that!

7 Reasons You’re Not Getting Enough Donations (and what you can do about it)

1) You’re starting your letter “Dear Friend.”  21 out of 58 letters I received called me Friend or Supporter.  Wrong!

As fundraising expert Gail Perry says, “Your donor expects that you know her name and who she is, since she’s been sending you money for a while!”  Fix this by using a good database and adding a First Name mail merge field to your appeal letter.

2) You’re mainly talking about your organization. 41 out of 58 letters were in French: they said “we, we, we.” Another 9 said, essentially, “Thank you, you’re great because you support our great work.” But that’s making your organization the hero of the story!

As Seth Godin has pointed out, in a good appeal letter, the donor is the hero of the story.  That’s why they give. Fix this by talking about how the donors are helping to right wrongs, save lives, or help people.

3) You’re not telling an “impact story.”  There are six types of stories that nonprofits should tell. In your appeal letter, you should tell an impact story, showing how the donors’ contribution makes a difference.  28 out of the 58 letters I received told just the facts, ma’am. Another 22 included a brief quotation from a client, or a general anecdote about a client, and how the agency helped them.

These letters blur on me. They all sound alike. Fix this by telling a compelling story about one person whose life is better because the donor helped.

4) You’re not including a photo. People are becoming more visually oriented, and a photo helps your appeal stand out. Yet 26 of 58 letters I received were text only! Another 25 included blurry black-and-white photos, or nice color photos that added nothing to the message.

Fix this by taking striking photos of people in action throughout the year. Then you won’t have to scramble for a picture in December.

5) You’re not letting me know you appreciate what I already gave.  This, I find really shocking: 48 out of 58 letters I received used exactly the same language to me that they would use to someone who had never given them a penny.

Fix this by segmenting your list, writing different letters to prospects, lapsed donors, and renewing donors, and acknowledging the date and amount of the previous gift.

6) You’re not personalizing your letters. It used to be a no-brainer for Executive Directors, Development Directors, or Board members who knew the donor to write a personal note on appeal letters. People, we are going in the wrong direction on this! 55 out of 58 letters arrived in my mailbox with no personal touches whatever–even when my wife and I have known the person sending the letter for many years.

Fix this by composing your appeals long enough in advance to add those personal notes…and doing so. (Kudos to the Welcome Project for including notes to my wife and me from both the Executive Director and the Board President.)

7) You’re sending multiple copies of the same letter to my address. Is it really so hard for you to figure out that Dennis Fischman, Dennis and Rona Fischman, and Dennis K. and Rona J.S. Fischman are the same people?  Besides wasting paper and postage, you’re letting me know that you really have no idea who we are: not a good way to ask for money!

Fix this by cleaning up your database, and by asking your envelope-stuffers to be on the lookout for duplicates.

 I’ll tell you how the 2015 appeal letters looked at the end of the year!

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print
  • « Previous Page
  • 1
  • 2
  • 3

Yes, I’d like weekly email from Communicate!

Get more advice

Yes! Please send me tips from Communicate! Consulting.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Copyright © 2025 · The 411 Pro Theme on Genesis Framework · WordPress · Log in