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TY Thursday: The Love You Save May Be Your Donors

April 28, 2016 by Dennis Fischman Leave a Comment

leavingWhen a donor stops giving, it’s like a lover walking out the door.

They didn’t just wake up one day and decide to leave. Their reasons have been piling up, little by little, over time, until they just couldn’t stay any longer.

What are the reasons that donors say goodbye? Jay Love lists five:

1. Thought the charity did not need them 5%
2. No information on how monies were used 8%
3. No memory of supporting 9%
4. Never thanked for donating     13%
5. Poor service or communication     18%

Poor communication kills marriages. If your donors are saying, “You never listen to me and we hardly talk except what you want money,” they are going to file for divorce.

Get some help with your communications now. This marriage can be saved.

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TY Thursday: More Than a Thank-You

April 21, 2016 by Dennis Fischman 3 Comments

For many nonprofit organizations, December is a time to worry. Will you see checks in the mail (or clicks on the Donate button) from the donors who gave last year?

You have a right to worry. In the U.S., only 30% of first-time donors to nonprofit organizations renew their gift the next year.

You read that right! If you’re like most nonprofit organizations, more than 2 out of every 3 new donors will give to you once and then forget all about you.

You can curse your fickle donors. You can rip the month of December out of your wall calendar, or scroll past it on your computer. Or…

You can turn that one-time donation into a renewal.  In one week. This week.

Here’s how.

The One-Week Impact Report

A massive earthquake killed thousands in Nepal and India on April 25, 2015. The massive 7.9 magnitude earthquake hit Nepal with devastating force less than 50 miles from the capital, Kathmandu.

Nepali girl near Kathmandu

Nepali girl near Kathmandu

My wife and I know people who come from Nepal, and the images of the devastation touched our hearts. So, on April 27 we made a small donation of $50 through the international charity Global Giving.

We received a report from Global Giving about what they were doing with the donation and what difference it made.  Not in December. They emailed us on May 6–one week after the gift!

Global Giving made a convincing case that they knew the organizations on the ground that could use the money well. They told us what those organizations were doing. For instance:

The Nepal Youth Foundation is providing emergency supplies to hospitals, sheltering and caring for people discharged from hospitals who cannot return home, particularly women and children.

Global Giving didn’t stop there. “You can click on the link to any of the individual projects to see the updates they’ll post about how they are using the funds,” they told us. “We have also posted a link to frequently asked questions on the page.”

All this for a $50 donation. All this, in the first week.

When Rona and I give again to Nepali relief, why wouldn’t we channel our donation through Global Giving?

More Than a Thank You

Now, I know a lot of nonprofit organizations are still struggling to send a timely, personal thank-you letter. And if you’re one of them, absolutely, do all you can to make that happen. But that’s the minimum that donors expect.

As fundraising consultant Alan Sharpe says:

The secret to getting donations for your non-profit is to give donors what they want. People give to causes to make a difference in others’ lives. And what donors really want to know is how their donation will help people.

Are you telling them the impact of their donation? Start! Do it this week.

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TY Thursday: Say “Thank You” with a Story

April 14, 2016 by Dennis Fischman Leave a Comment

Thanks in many languagesIf you work for a nonprofit organization and you’re sending out a thank-you letter that sounds like a tax receipt, stop!

Find your most memorable story. Put it in your thank-you letter.

Why? To find out, read Say “Thank You” with a Story, a guest post by me on Tripp Braden’s blog.

The key point? “People will thank you for your thank-you. They’ll remember your story. And they’ll give to you again.”

Read Say “Thank You” with a Story and rewrite your thank-you letter today!

 

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