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Content Marketing for Nonprofits: A Review

July 6, 2015 by Dennis Fischman Leave a Comment

In her earlier book The Nonprofit Marketing Guide, Kivi Leroux Miller spoke to those of us who are just warming up to the idea that nonprofits DO marketing. She told us a lot of encouraging stories, gave us useful tips, and pioneered the idea of the “quick and dirty marketing plan.”

Kivi Leroux Miller

Kivi Leroux Miller

For many nonprofits, that’s still the best place to begin–or to return to, if your email, blog, newsletter, social media and so on need a shot in the arm.

Content Marketing for Nonprofits: A Communications Map for Engaging Your Community, Becoming a Favorite Cause, and Raising More Money is the book for you if you want a deep, comprehensive guide. Using the metaphor of a journey, she lays out how you:

  • Set your organization’s feet on the marketing path and lift people’s eyes toward the goal
  • Invite your supporters, round up your staff, and pick your “trail name” (your agency’s voice and style)
  • Map out your plan, in detail, using tools like a timeline, topics list, and editorial calendar
  • Start creating and curating content your “participants, supporters, and influencers” will want to read. (Kivi wants us to think about building relationships, not “targeting an audience.”)
  • Choose the communications channels that work best for you and the community you’re building.

What’s the best way for your organization to use this book?

1. You could make Kivi your consultant. By going through each chapter and doing the exercises marked “Stop, Think, and Discuss,” you’ll steadily change the way your organization thinks about marketing. Be warned: that could be a long-term effort.

2. You could use the book as a manual. Don’t read it cover to cover, just zoom in on the topic you need to address right now and read that chapter in detail.

3. You could skim the whole book now, stopping to bookmark any story or advice that seems particularly interesting to you. Then you could go back and take approach #1 or #2, whatever fits your organization the best. (This approach is the one I’d recommend.)

Whichever way you go, you’ll have the benefit of the warm, helpful, humorous, and practical way that Kivi Leroux Miller writes. You can’t go wrong.

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Hello, Email. Welcome!

June 30, 2015 by Dennis Fischman 1 Comment

I heard a knock at the door. “Oh, no,” I thought. “Who could that be?”

welcome visitor

Will they welcome your email?

I hadn’t ordered a pizza. I wasn’t expecting a package.

I went to the door and peered through the peephole, braced for someone trying to convert me to their religion (and/or sell me a magazine subscription).

What a pleasant surprise it was when my friend Miriam was there with a bundle of fresh-cut lilacs from her garden!

 

Is your email a welcome visitor?

You know how many emails you get every day. They can turn into one big blur. You might start reading them in order, but soon, you scan for names of friends and leave the rest of the messages unopened–or even delete them.

Your audience is just like you. They get overwhelmed just as fast. And the delete button is always handy!

If you want people to read your email, you have to be like Miriam.

  • Be a good friend. (Not that guy who only shows up to borrow money!)
  • Come bearing gifts. Present them with something they want: entertainment, information, a chance to see their friends and feel good about themselves at the same time…
  • Knock. Make sure the subject line of each email announces you in a way that makes your readers say, “I’m so glad you stopped by. Come in, come in!”

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Is Your Marketing Putting Lipstick on a Pig?

June 23, 2015 by Dennis Fischman 3 Comments

My wife Rona owns a small real estate agency. The people who try to market to her continually amaze her–and not in a good way.  I told you before about the phone solicitor who lied to her and the email marketer who never told her the truth.  Here’s the story of a bank that failed to earn her interest.

piggy_bank

“We just lowered our rates and are now offering a special discount for purchases and New Clients,” the bank’s email said.  “Let me know if there is anything I can do to help you or your clients.”

Now, Rona had never done business with this bank before. This was the bank’s first contact with her: its equivalent of a cold call.

Rona gets twenty of these marketing emails a week. Most of them, she  deletes unread.  This one, she sent to me as an example of poor communications...and then deleted it.  Why?

  1. The message wasn’t personal.  The bank could have sent the very same message to a hundred realtors (and probably did).
  2. They hadn’t done their homework.  A buyer’s agent like Rona prides herself on service.  She wants to recommend banks who do the same, not necessarily the ones with the lowest rates that day.
  3. They hadn’t built a relationship with her and didn’t try to. The email was quick offer, in and out, wham, bam, thank you ma’am.  (And the person who sent it was supposedly a Senior Relationship Manager!)

Sure, the tone of the email was polite, and it expressed an offer to help…but the “help” would benefit the bank more than it did Rona or her clients.  You can’t put lipstick on a pig, even if the pig is a bank.

Whether you’re a bank, a business, or a nonprofit, if you’re sending out email like this to people and expect them to respond, it’s a waste of  time.  What should you do instead?

  • Personalize it.  At minimum, use the name of the person you’re supposed to be speaking to!  But it’s much better if you can tailor your message to that person’s interests.  And that means…
  • Know your audience.  At very least, segment your list into groups that have something in common and write a message that will appeal specifically to them.  And even better…
  • Take the time to build trust.  Anybody can blast emails.  Only a few will make themselves stand out.  Take the time to be one of those.

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