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4 Things Your Organization Should Know about Facebook

March 30, 2015 by Dennis Fischman Leave a Comment

Is your business or nonprofit organization on Facebook? Chances are, you’re not taking advantage of some of its best features.

Do you know how to:

  1. Schedule your posts ahead of time? (Put a bunch of posts up when you can, then see them show up when you want them to.)
  2. Save stories that other people post, to read later?
  3. See which of your posts got the most likes, comments, and shares?
  4. Find out more about your followers?

You can use these tools to save time, reach more people, and build relationships with potential donors…but only if you know how.

How to Schedule Your Facebook Posts in Advance

On your organization’s page, you can do something people can’t do on their personal pages: you can create a post and schedule it to go up later. Here’s how:

  1. Start creating your post at the top of your Page’s Timeline
  2. Click next to Post
  3. Select Schedule Post
  4. Choose the date and time you want the post to be published
  5. Click Schedule

Scheduled posts need to be shared between 10 minutes and 6 months from when you create them. For most of us, that should not be a problem!

How to Save Other People’s Facebook Posts

Have you ever seen someone post an interesting article and thought, “I’d like to read that, but I don’t have the time right now?” If the post contains a link to a story, you can save that story to read later. Here’s how you do that, too.

In the upper right corner of the post, there’s a little down arrow: click on that. Choose “Save [the name of the story].” That’s all there is to it!

When you want to see that story later, go to the main Facebook page. On the left, you should see a menu that includes things like News Feed, Messages, Events, and the like. Once you have saved anything, you will have a Saved item on that menu. Just click there to find and read the stories you saved before.

How to See Which of Your Posts Gets the Most Likes, Comments, and Shares

At the top of your organization’s Facebook page, above the banner photo, there is a line that says:

Page Messages Notifications Insights Posts

“Page” is what you usually see, and so it’s in bold.

Click on “Insights.” You’ll reach an Overview page that shows you graphs of Page Likes, Post Reach, and Engagement. Scroll down a little further and you’ll see a list of five recent posts. At a glance, you’ll be able to see which of your posts:

  • Reached the most people (the yellow bars on the list)
  • Contained links that were clicked the most often (the blue bars)
  • Attracted the most likes, comments, and shares (the pink bars)

If you want to see more than just five, scroll down a little further and click “See All Posts.” That will bring you to a page that first, shows you WHEN your fans are online.  That’s very helpful for deciding when you want to schedule your posts! Scroll down a little more and you’ll see the list with the yellow, pink, and blue bars for all your posts.

Expert tip! You can find out the engagement rate as a percentage, if you like that better than the number of likes, comments, and shares. Just click on the arrow to the right of  “Likes, Comments, & Shares” and choose the Engagement rate option from the menu.

How to Find Out More about Your Followers

The next time you open Facebook, try searching for “Pages liked by people who like [your organization].”

Jon Loomer did.  In fact, he narrowed it down to “Pages liked by Marketers from United States who are older than 25 and younger than 50 and like Jon Loomer Digital and Amy Porterfield and Mari Smith and Social Media Examiner“–just to show he could do it!  But you should start with the pages that any of your followers have liked.

Run that search and Facebook will tell you:

  • All the pages that your followers have liked, and who liked which page.
  • How many people, total, like that page.
  • Other pages that people who like a specific page also like.
  • Which of your own friends liked that page (if you are using Facebook as an individual)
Expert tip! Here’s a set of slides from my colleague Marc A. Pitman on how you can use Facebook and other social media to find out more about your nonprofit donors.

How to Research Donors with Social Media from John Haydon

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Tell the Story of Where You Are Going

March 19, 2015 by Dennis Fischman Leave a Comment

Where do you see yourself in five years?  That’s a classic interview questionStories at Work. But it’s a question that nonprofit organizations should ask themselves too–and the answer should be a story.

Not just a number. Saying “We’re going to serve 25% more people” is fine, but it says nothing about how you’re going to reach that objective.

Not just a statement. Saying “We’re going to offer art education to every student in our neighborhood” is inspiring,” but without a vision of how to get there, it may remain empty words.

Telling the Where Are We Going Story (as Andy Goodman of the Goodman Center calls it) is a way to share your vision, inspire your people, and make them all the heroes of the story. It’s the only way of describing the future that helps create it, too.

Where Are We Going?

I can think of two different ways of telling the story of what will happen if your organization succeeds. One is what the world will look like at the end. The other is the travelogue of how you intend to get there.

Take the statement we made above: “We’re going to offer art education to every student in our neighborhood.”

Story #1: Five years from now, a mom walks into our center. By her side a small boy stands, fidgeting, not meeting our eyes. “My son draws all the time, and he’s good,” Mom says. “But no one ever taught him how to get better.”

“We will,” you say. “Sign up right here. Son, do you draw with pencils, crayons, or computers?”

Story #2: Tomorrow, we’re cleaning up that classroom. Next week, we’re hiring an art teacher. He gets a budget to go buy supplies. In the mean time, we’re going to put the word out with flyers, email, and social media, in English, Spanish, and Chinese, that we have an art program for children who live in this neighborhood.

This year, we’ll arrange with the museum for free field trips. We’ll take children’s artwork and tell their stories to local businesses and raise money for the program. We’ll expand. In five years, everybody will know about it, and we’ll have enough teachers, supplies, and space to serve everyone who wants it. (That’s where Story #1 begins!)

 

Storytelling around the fire

Businesses Use Storytelling Too

“We’ve never had a policy manual. The way we pass along our values is to sit around the campfire and share stories.”

That’s the CEO of a $1.3 billion company talking.

Elizabeth Weil, in Fast Company magazine, interviewed many business leaders about the power of storytelling. The Where We Are Going story is a basic tool of corporate leadership.

“Leadership is about change,” says Noel M. Tichy, a professor at the University of Michigan Business School and the coauthor of The Leadership Engine (HarperBusiness, 1997). “It’s about taking people from where they are now to where they need to be. The best way to get people to venture into unknown terrain is to make it desirable by taking them there in their imaginations.”

In other words, by telling them stories.

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4 Ways to Pay for Your Communications Consultant

March 17, 2015 by Dennis Fischman 2 Comments

Your nonprofit organization does great work. You’d like more people to know about it. So you squeeze time for writing newsletters, sending email, and posting to social media into your schedule.

And still, people don’t know what you do.

You realize you need outside help…but there’s a problem.  How are you going to pay for the help you need?

piggy bank

Where there’s a will, there’s a way. Four ways, in fact. And none of them will break the bank.

  1. Ask a donor. Most people give to your organization to produce immediate results. A few of your supporters understand that better communications now means a stronger organization later. Find a major donor like that, and ask him or her to give you the seed money you need.
  2. Write a proposal.  Communications is “capacity building.” Foundations will give grants if you show them what difference your improved communications will make. Businesses will also invest if you make a strong case.
  3. Do some crowdfunding. Zach Brown raised $55,000 online by making potato salad. How about you? Be very human and a little bit funny, and you just might get enough small gifts to pay your consultant.
  4. Build it into the budget. Communications are just as important as staff training and other items you budget for every year. It will be a lot easier to pay for help if you’re planning for it.

When you have the money in hand, here are seven tips on what to look for when you’re hiring a communications consultant.  And I’d love to talk with you about your project.  Drop me a line at [email protected]: maybe we can work together!

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