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You Can Make Me Glad I Saw Your Ad

January 14, 2014 by Dennis Fischman Leave a Comment

When I watched the video “The Power of Words,” I cried.  Then I shared it on Facebook and Twitter.  A lot of the 18 million people who saw the video did the same. And it’s an ad!

How did Purple Feather make me and millions of other people around the world say, “Thank you, I’m glad I saw that”?  They used the principles of content marketing.  They gave the people what we want.

People like stories.  In a minute and forty-eight seconds, “The Power of Words” tells a complete story–one that includes a triumph at the end.

People identify with characters.  When you watched the video, did you identify with the blind man, the young woman, or the people who at first passed him by and then stopped to give generously?  Or, like me, did you identify with all of them?

People want to feel.  At the end of the video, I hadn’t done anything, right?  I only sat in my chair and looked at the screen.  Yet I felt as if I had been though something life-changing.

People are curious.  When the blind man asked the young woman, “What did you do to my sign?”, I was leaning forward in my seat to find out the answer.

People get it.  When the young woman answered, “I said the same thing, in different words,” and her rewrite of the sign came onto the screen, no one needed to sell me on Purple Feather.  They showed me the power of words.

I felt in my body how big a difference they might be able to make.

I wanted to thank them…and hire them.

And because I do communications, I wanted to write something as powerful as they had.  I hope I will.  I hope I do.

Let’s share some other examples.  What marketing message have you read or seen that made you glad you’d seen it?

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Are You Communicating Better This Year?

January 6, 2014 by Dennis Fischman 1 Comment

It’s a new year.  Here are ten resolutions that every organization should make to improve their communications in 2014.
  1. Google yourself. What are the first things people see about you? Would you support the group you see on screen?
  2. Take charge of your brand. Create your own reputation through the news you make and the stories you post.
  3. Cultivate local reporters.  They work too hard: if you feed them human interest stories and photos, they’ll be grateful.
  4. Everyone in your organization speaks for you.  What are they saying to their friends? Do they have stories to tell your supporters?
  5. Your website: keystone of all your communications.  Ask an outsider to click through it. Is it easy to navigate? Informative? Fun?
  6. Facebook is a party, not a meeting.  Find ways to get your fans talking with each other.  They’ll come back more often and like you better.
  7. Which social media should your group use?  Depends.  Who do you want to reach?  Where do they go when they’re online?
  8. Horror movie: “I mail to dead people.” In January, take people off your postal and email lists if you haven’t heard from them since 2011.
  9. Photos: not just for breakfast any more. Your readers want to consume photos at every meal, including online posts.
  10. Your good name is your most valuable asset.  What’s it worth to you?  THAT’S the return on investment for your communications.

 

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What Are You Trying to Change in 2014?

January 2, 2014 by Dennis Fischman Leave a Comment

So it’s a new year, and you have a list of resolutions in hand. Why did you write them down? Because it’s easier to make changes when you have a clear sense of what you’re trying to change.

That’s true about yourself.  It’s doubly true when you’re trying to change other people.

When your organization communicates with other people–in writing, in person, by video, on social media–are you trying to change their minds or their behavior?

Changing minds is one thing…

If you’re trying to change their minds, it will take patience.  It may take a social marketing campaign, like the kind that made smoking socially unacceptable.  It may take years, like the acceptance of marriage equality.

These are big changes, and if making them happen is your mission, more power to you!

…and changing behavior is another

But many times, all you have to change is their behavior.  They already agree with you: that’s how they got on your list.  They already care about your cause: that’s why they’re opening your emails, or liking your posts, or coming to your events.

You want them to take action.  You want to see them in the streets, or on the phone to their legislators.   You want them to donate food to your pantry or money to your organization.

Changing behavior is not easy.  If it were, we would all keep our New Year’s resolutions and be thin and fit!  But changing specific behaviors is possible, even  in a short period of time.

Are you trying to change your supporters’ behavior or their minds?

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