Communicate!

Helping you win loyal friends through your communications

Navigation Bar

  • About
  • Services
  • What Clients Say
  • Contact

What a Toddler Taught Me about Communicating

December 1, 2015 by Dennis Fischman Leave a Comment

My nineteen-month-old niece was crying as if her heart would break.

toddlers communicate

What is she saying now?

Her heart was fine, actually.  It was her grandfather’s heart that was cracked open for a triple bypass, in a hospital an hour away.  So her mother had gone to the hospital, and I was spending the day taking care of her.  Alone.

“Honey, what do you want?” I pleaded with her.  And I thought, “If only she could tell me what she’s thinking.”

But she could.  She did tell me.  And your audience is telling you too.  Look and listen to what they do online, and you will find out what they want.

How does a toddler tell you what she wants?

Pointing.  My niece knows the milk is in the refrigerator, the bananas are on the table, and the TV remote is on the couch.  If she points at the table, you know she wants to eat a banana.  If she hands you the remote, it’s time for Bubble Guppies or Sesame Street.

Your audience knows where to find what they want online.  If they’re visiting your website or social media pages often, there’s something there they want.  So, find out where they’re pointing!  The pages, posts, or tweets they visit will tell you what will keep them coming back again and again.

Making happy noises.  My niece laughs, squeals, and talks excitedly in full sentences in a language I don’t understand when something makes her happy.

Your audience likes, shares, retweets, or recommends the content they like the best.  So, listen to their communications with other people to find out what kind of content will keep them gurgling with delight.

Keeping to a routine.  My niece gets up around the same time each day.  Five hours later, it’s time for her nap.  If it’s around 2:00 or 3:00 in the afternoon and she’s rubbing her eyes, I know it’s time to take her to her crib.

Your audience is online at certain times more than others.  Find out their pattern and you’ll know when to post.  They like reading more serious articles at certain hours and they go for distraction at other hours.  Keep track of that and you”ll know what content you should post when.

Listening to You

Oh, my brother-in-law is fine.  Thanks for asking!  And my niece is now three years old, and still adorable (as is her baby brother).

So on this blog, I’m listening to you as intently as I listened to my niece. When most of you readers are online,  in the before-work, after-lunch, and early-evening hours, that’s when I’m posting. And I hope this story made you as happy as a child.

What else would you like to see on this blog?  You could let me keep figuring it out.  If I can do that with a toddler, I can do it with anybody!  But if you’re a grown-up and know how to “use your words,” write me and let me know what you want.

Thanks for reading!

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

What a Toddler Taught Me about Communicating

September 8, 2015 by Dennis Fischman 4 Comments

toddlers communicate

What is she saying now?

My nineteen-month-old niece was crying as if her heart would break.

Her heart was fine, actually.  It was her grandfather’s heart that was cracked open for a triple bypass, in a hospital an hour away.  So her mother had gone to the hospital, and I was spending the day taking care of her.  Alone.

“Honey, what do you want?” I pleaded with her.  And I thought, “If only she could tell me what she’s thinking.”

But she could.  She did tell me.  And your audience is telling you too.  Look and listen to what they do online, and you will find out what they want.

How does a toddler tell you what she wants?

Pointing.  My niece knows the milk is in the refrigerator, the bananas are on the table, and the TV remote is on the couch.  If she points at the table, you know she wants to eat a banana.  If she hands you the remote, it’s time for Bubble Guppies or Sesame Street.

Your audience knows where to find what they want online.  If they’re visiting your website or social media pages often, there’s something there they want.  So, find out where they’re pointing!  The pages, posts, or tweets they visit will tell you what will keep them coming back again and again.

Making happy noises.  My niece laughs, squeals, and talks excitedly in full sentences in a language I don’t understand when something makes her happy.

Your audience likes, shares, retweets, or recommends the content they like the best.  So, listen to their communications with other people to find out what kind of content will keep them gurgling with delight.

Keeping to a routine.  My niece gets up around the same time each day.  Five hours later, it’s time for her nap.  If it’s around 2:00 or 3:00 in the afternoon and she’s rubbing her eyes, I know it’s time to take her to her crib.

Your audience is online at certain times more than others.  Find out their pattern and you’ll know when to post.  They like reading more serious articles at certain hours and they go for distraction at other hours.  Keep track of that and you”ll know what content you should post when.

Oh, my brother-in-law is fine.  Thanks for asking!  And my niece is adorable–and three years old now, with an infant brother.

So I’m back to communicating with my audience: you. I post to the blog on Monday, Tuesday, and Thursday, at times that you have shown me you’re online. And I hope this message brightened your day a bit. If so, make happy noises: share this post with a friend!

 

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

4 Things Your Organization Should Know about Facebook

March 30, 2015 by Dennis Fischman Leave a Comment

Is your business or nonprofit organization on Facebook? Chances are, you’re not taking advantage of some of its best features.

Do you know how to:

  1. Schedule your posts ahead of time? (Put a bunch of posts up when you can, then see them show up when you want them to.)
  2. Save stories that other people post, to read later?
  3. See which of your posts got the most likes, comments, and shares?
  4. Find out more about your followers?

You can use these tools to save time, reach more people, and build relationships with potential donors…but only if you know how.

How to Schedule Your Facebook Posts in Advance

On your organization’s page, you can do something people can’t do on their personal pages: you can create a post and schedule it to go up later. Here’s how:

  1. Start creating your post at the top of your Page’s Timeline
  2. Click next to Post
  3. Select Schedule Post
  4. Choose the date and time you want the post to be published
  5. Click Schedule

Scheduled posts need to be shared between 10 minutes and 6 months from when you create them. For most of us, that should not be a problem!

How to Save Other People’s Facebook Posts

Have you ever seen someone post an interesting article and thought, “I’d like to read that, but I don’t have the time right now?” If the post contains a link to a story, you can save that story to read later. Here’s how you do that, too.

In the upper right corner of the post, there’s a little down arrow: click on that. Choose “Save [the name of the story].” That’s all there is to it!

When you want to see that story later, go to the main Facebook page. On the left, you should see a menu that includes things like News Feed, Messages, Events, and the like. Once you have saved anything, you will have a Saved item on that menu. Just click there to find and read the stories you saved before.

How to See Which of Your Posts Gets the Most Likes, Comments, and Shares

At the top of your organization’s Facebook page, above the banner photo, there is a line that says:

Page Messages Notifications Insights Posts

“Page” is what you usually see, and so it’s in bold.

Click on “Insights.” You’ll reach an Overview page that shows you graphs of Page Likes, Post Reach, and Engagement. Scroll down a little further and you’ll see a list of five recent posts. At a glance, you’ll be able to see which of your posts:

  • Reached the most people (the yellow bars on the list)
  • Contained links that were clicked the most often (the blue bars)
  • Attracted the most likes, comments, and shares (the pink bars)

If you want to see more than just five, scroll down a little further and click “See All Posts.” That will bring you to a page that first, shows you WHEN your fans are online.  That’s very helpful for deciding when you want to schedule your posts! Scroll down a little more and you’ll see the list with the yellow, pink, and blue bars for all your posts.

Expert tip! You can find out the engagement rate as a percentage, if you like that better than the number of likes, comments, and shares. Just click on the arrow to the right of  “Likes, Comments, & Shares” and choose the Engagement rate option from the menu.

How to Find Out More about Your Followers

The next time you open Facebook, try searching for “Pages liked by people who like [your organization].”

Jon Loomer did.  In fact, he narrowed it down to “Pages liked by Marketers from United States who are older than 25 and younger than 50 and like Jon Loomer Digital and Amy Porterfield and Mari Smith and Social Media Examiner“–just to show he could do it!  But you should start with the pages that any of your followers have liked.

Run that search and Facebook will tell you:

  • All the pages that your followers have liked, and who liked which page.
  • How many people, total, like that page.
  • Other pages that people who like a specific page also like.
  • Which of your own friends liked that page (if you are using Facebook as an individual)
Expert tip! Here’s a set of slides from my colleague Marc A. Pitman on how you can use Facebook and other social media to find out more about your nonprofit donors.

How to Research Donors with Social Media from John Haydon

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print
  • 1
  • 2
  • Next Page »

Yes, I’d like weekly email from Communicate!

Get more advice

Yes! Please send me tips from Communicate! Consulting.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Copyright © 2025 · The 411 Pro Theme on Genesis Framework · WordPress · Log in