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Find and Attract the Audience You Want

July 27, 2015 by Dennis Fischman 15 Comments

People like you on Facebook.  But you’re not the only one they care about.  Other people, organizations, interests, and places have also convinced your organization’s friends and followers to hit the “like” button.

That’s a treasure trove of information for you about the audience you’ve already reached. How can you use it?

 

Facebook Search is Prospect Research in a Click

The next time you open Facebook, try searching for “Pages liked by people who like [your organization].”

Jon Loomer did.  In fact, he narrowed it down to “Pages liked by Marketers from United States who are older than 25 and younger than 50 and like Jon Loomer Digital and Amy Porterfield and Mari Smith and Social Media Examiner“–just to show he could do it!  But you should start with the pages that any of your followers have liked.

Run that search and Facebook will tell you:

  • All the pages that your followers have liked, and who liked which page.
  • How many people, total, like that page.
  • Other pages that people who like a specific page also like.
  • Which of your own friends liked that page (if you are using Facebook as an individual)

What Can I Do with That Information?

All very interesting, you say, but so what?  I’m interested in who likes me.  Why should I care who else my audience likes on Facebook?

Here are seven ways you can use that priceless information.

  1. Find out more about your prospects and donors.  The next time you talk with Sarah Supporter, you might have a different conversation if you know she likes cooking than if she likes extreme sports.
  2. Signal what you have in common.  Use the like button yourself to give a better picture of your organization.  Jim Neighbor might like you better in real life if he knows you both care about the New England Patriots–or public radio–or craft fairs.
  3. Pick topics for your blog or social media.  Let’s say a lot of your followers like Downton Abbey, and you run a community health center.  Blog about “What Lady Sybil would say to our nurses.”  Watch your likes, comments, and shares climb–because you are talking about something that interests your followers.
  4. Find the venue for your next event.  If half your followers like a particular bookstore, won’t they be more likely to attend your event if you hold it there?  You may draw a different crowd than you would if you held it at a church, or at a restaurant.
  5. Attract new friends from the same circles.  Let’s say you build housing for the homeless.  Many who like you also like a “dress for success” program that gives business clothes to job seekers.  You can like that program, comment on its Facebook posts and share them occasionally.  People will notice.  Some will come check you out.
  6. Attract new friends from completely different circles.  You notice that your Facebook friends are all white middle-aged women who live in a certain town and like Republican candidates.  Is that really the only group that will support you?  Discuss strategies to reach out to other demographics.
  7. Make your content more appealing.  As much as Mark Zuckerberg would like it to be, Facebook is not your whole world.  Do you send out newsletters?  Update your website?  Email your supporters?  Ask them for money?  Knowing what your supporters like on Facebook, you can tailor all your communications–online and off, and face to face–to what interests them.  After all, you know their interests.  They told you, and you found out.

Give it a try!  Right now, open a new browser window, go to Facebook, and try searching for “Pages liked by people who like [your organization].” (Of course, you have to fill in the actual name of your organization!)

Then, please write a comment below.  Let us all know what you found out, and how you are going to use it.  I’ll bet there are at least seven more ways nonprofits can use Facebook search that I haven’t thought of.  Share yours here.

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How to Win Loyal Supporters

May 19, 2015 by Dennis Fischman 7 Comments

Call it a funnel.  Call it a cycle. However you see the process of winning loyal supporters for your nonprofit organization, there are three steps you want those supporters to take.

Know. Like. Trust.

No matter how strong you, your programs or services may be, you will still be ignored by prospective donors, volunteers, and other supporters until they know, like, and trust you.

My colleague Patrick McFadden wrote about this for small businesses.  It is just as true for nonprofits.  So, do you want to be ignored?  If so, you can stop reading right here.  If you want supporters, though, read on!

The “Know” Stage

It’s a truism: people can’t support you if they don’t know you.  So how do we get our nonprofits to be known?

  • Word of mouth. If their friends tell their friends about you–face to face or through social media–that’s the most powerful recommendation.
  • Blogging. Answer the questions people are wondering about and they will come back for more.
  • Social media.   Yes, you can use Facebook, Twitter, etc. to put your words out there, but it’s even better to find people who should be supporting you and actually talk with them.  That’s why they call it “social”!

The “Like” Stage

Just because they know your organization’s name doesn’t mean they want to talk with you.  (You’re not trying to pick them up at a bar.  You want a real relationship!)

So, you must get permission by a) being likeable and b) giving them a good reason to want to hear more.

“Likeable” is Dave Kerpen‘s trademark.  The same qualities that make us likeable in real life can help our organizations win likes on Facebook (for instance). We ought to think like the people we are trying to attract and give them what they need.  Read his book for good advice on how to do just that.

What should nonprofits give their prospects to get permission to email them? Patrick McFadden suggests we “give” them:

  • Easy ways to find what they need on our websites (including landing pages designed just for them)
  • Information in their inbox–news they can use
  • Expert advice in the form of an ebook

The “Trust” Stage

While you’re developing “the Know” through articles, posts, and referrals, “the Like”  through your website, newsletter, and ebooks, you’re still not fundraising.  Be patient.

As Patrick says, “Trust is perhaps the most important step and yet it’s not one you can simply manufacture through one or two tactics – it comes together through a collection of things.”

  • Write blog posts that readers are eager to read.
  • Deliver your newsletter or email updates consistently.
  • Educate.  Don’t promote.
  • Post content on your website that’s so valuable reputable websites will link back to it.
  • Participate in social media by sharing great information and helping others find what they want.
  • Help your prospective supporters before you ask them for help.

What’s one thing your organization does to get supporters to know you?  Like you?  Trust you? Please share it below in the Comments section.

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How NOT to Survey Your Readers

January 11, 2015 by Dennis Fischman Leave a Comment

Enough about me, what do you think of meIt’s a good idea to get to know the people who read you. But there are ways of doing it that make them feel welcomed…and ways that make them feel used.

Here’s an example of the wrong way.

My dear wife Rona Fischman received an email that said:

“Rona,

When I started ___ 3 years ago, I couldn’t have imagined how much we would achieve together. ____has grown from a small community to a global one of over 5.5 million members, in nearly every country in the world. It’s hard to believe we’ve come so far, so fast.”

“But what’s next for ___? What will the next few years look like? As we start to think about those questions as a community, it’s critical to hear from as many voices as possible. It’s important to know what we think about what our community does, how we can be better and what we should work on together.”

“Our surveys are put together by a crack team of survey expurrts [picture of  cat at keyboard] and they don’t take very long to fill out. We’d love to find out what you think.”

Here’s what Rona thinks:

I don’t know who you are, and you want to trick me into doing your marketing for you??? Share on X

Here’s the right way:

If you want to know what people think, start out by listening. Continue by giving them something they’ll consider valuable. Get them to know, like, and trust you.

Only then will they be willing to answer your surveys. And only then will the information they give you be valuable to you.

 

 

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