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TY Thursday: I Wrote This Poem Just for You

February 11, 2016 by Dennis Fischman Leave a Comment

Poems for donors

Have you heard the advice that you should thank your major donors seven times before you ask them for the next gift?

People dispute it. Pamela Grow says you should ask again during the honeymoon period after the first gift. But there’s no denying that you need to thank your donors early and often–and in many different ways.

Here’s one way you might not have thought of. Send them a poem.

Poems that Say “Thank You”

If you want to find poetry that expresses gratitude, you can find plenty to quote online. Choose the verse that fits your donors the best. If they like inspirational messages, you might try this one:

For what you have done,
for what you have said–
For what you have helped me with,
thanks seem not enough.
I want only to tell you one simple phrase,
Yet I feel the need to ensure
that the emotion is conveyed.
If I could just say it, and ask you, please,
multiply my thanks by infinity.

Perhaps your donor is slightly more literary. You could send her this excerpt from Giving, in Khalil Gibran’s book The Prophet:

And you receivers – and you are all receivers – assume no weight of gratitude, lest you lay a yoke upon yourself and upon him who gives.

Rather rise together with the giver on his gifts as on wings;

For to be overmindful of your debt, is to doubt his generosity who has the free-hearted earth for mother, and God for father.

No matter what kind of poetry you borrow and share, this is vital: add your own thoughts at the end, by hand. (For instance, if I sent the Gibran verse, I might add, “You are exactly the type of generous person that the poet is talking about. Let’s continue to rise together!”)

Writing Your Own

A hand-made gift can be more precious than anything bought in a store. When you write a poem yourself, it says–better than any famous poet can–“I love what happens when we’re together, for a cause.”

You hesitate. You’re not a writer? It doesn’t matter, really. The feeling is more important than the words.

For instance, here are a few words from me to you:

Who says “thanks” to you? You toil all year,
each day (long days) to bring the money in
so people seeking help will find it here
and not be stopped before they can begin.

You meet the donors, send out your newsletter,
Share stories face to face and through email;
write posts and then rewrite them, make them better,
bring
them to life: find the vivid detail

to win the memory, photos to catch the eye.
And when the precious gift does finally arrive,
you thank the giver: right away, reply
so the love they’ve shown will be returned, and thrive.

I send my gratitude to you, fundraising pro.
Donors would too, if they knew you as I know.

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Thank-You Thursday: Get on Their Screen with Video

January 21, 2016 by Dennis Fischman 4 Comments

 

If you work at a nonprofit organization, you’re probably pretty charitable yourself. Are you getting a lot of thank-you letters in the mail? Great. But have you ever received a thank-you video on your phone or computer?

You would remember if you had.

The Personal Impact of a Thank-You Video

There’s something about the face and voice of a real person saying “thanks.” Yes, I love getting thank-you letters in the mail.Video can’t substitute for an envelope with a stamp on it that you can hold in your had. But it can add.

A video can show you where your donation made a difference. That’s the approach The Nature Conservancy takes.

It can present the faces of the people who are doing the work, as charity:water did with their staff.

Or it can show you the faces of the people whose lives are better because you helped. The Children’s Hospital Foundation took that approach. They even titled their video “Thank you for supporting kids like me.”

Making Your Thank-You Video

These examples come from larger organizations, but the thank-you video is a great tool for the small nonprofit too. If you have a smart phone, you have a video camera in your pocket.

Production values are not what matter in a thank-you video. Here’s what does (according to Raymund Flandez, writing in the Chronicle of Philanthropy):

  1. Be brief. Don’t send out a fifteen-minute description of everything you do. One minute of gratitude says it much better.
  2. Say thanks–and say why. Let the donor know the impact his or her gift has made.
  3. Speak personally. Make sure the donor can tell who it is that’s saying thank-you and why they care.

Sharing Your Thank-You Video

Once you’ve made your thank-you video, you have multiple ways to share it.

You can email it to the donor–but sending it as an attachment may make recipients worry about being spammed. Your video is more likely to be seen if you’re using an email service like MailChimp that allows you to embed the video in your message.

You can distribute the thank-you video through your Facebook page or other social media. You can post it permanently on your website or YouTube page, so you have the link to share in the future.

And you can personalize it. With a very little bit of editing skill, you can add the individual donor’s name to the basic video and thank him or her directly. Try personalizing some of your thank-you videos and see how that affects your donor renewal!

 


 

You should plan to thank your donors throughout the year. But how? Every Thursday, I’ll share a different idea. (The first one was Give Your Donor a Voice.)

 

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Fundraising Letters HAVE to Improve in 2016!

January 5, 2016 by Dennis Fischman 4 Comments

Fundraising lettersSince Thanksgiving, I have received 90 fundraising appeals through the mail. I spent a morning looking through each and every one of them.

Friends, we have to do better.

7 Reasons You’re Not Getting Enough Donations (and what you can do about it)

1) You’re starting your letter “Dear Friend.”  32 out of 90 letters I received called me Friend or Supporter–or didn’t call me anything at all.  Wrong!

As fundraising expert Gail Perry says, “Your donor expects that you know her name and who she is, since she’s been sending you money for a while!”  Fix this by using a good database and adding a First Name mail merge field to your appeal letter.

2) You’re mainly talking about your organization. 47 out of 90 letters were in French: they said “we, we, we.” But that’s making your organization the hero of the story!

As Seth Godin has pointed out, in a good appeal letter, the donor is the hero of the story.  That’s why they give. Fix this by talking about how the donors are helping to right wrongs, save lives, or help people.

3) You’re not telling an “impact story.”  There are six types of stories that nonprofits should tell. In your appeal letter, you should tell an impact story, showing how the donors’ contribution makes a difference.  41 out of the 90 letters I received told just the facts, ma’am. Another 29 included a brief quotation from a client, or a general anecdote about a client, and how the agency helped them.

These letters blur on me. They all sound alike. Fix this by telling a compelling story about one person whose life is better because the donor helped.

4) You’re not including a photo. People are becoming more visually oriented, and a photo helps your appeal stand out. Yet 40 of 90 letters I received were text only! Another 24 included blurry black-and-white photos, or nice color photos that added nothing to the message.

Fix this by taking striking photos of people in action throughout the year. Then you won’t have to scramble for a picture in December.

5) You’re not letting me know you appreciate what I already gave.  This, I find really shocking: 60 out of 90 letters I received–a full two-thirds–used exactly the same language to me that they would use to someone who had never given them a penny!

Fix this by segmenting your list, writing different letters to prospects, lapsed donors, and renewing donors, and acknowledging the date and amount of the previous gift.

6) You’re not personalizing your letters. It used to be a no-brainer for Executive Directors, Development Directors, or Board members who knew the donor to write a personal note on appeal letters. People, we are going in the wrong direction on this! 81 out of 90 letters arrived in my mailbox with no personal touches whatever–even when my wife and I have known the person sending the letter for many years.

Fix this by composing your appeals long enough in advance to add those personal notes…and doing so. (Kudos to the Davis-Putter Scholarship Fund, whose Director, Carol Kraemer, wrote by hand, “So grateful for your wonderful, longtime support!” You can count on a renewed gift from the Fischmans.)

7) You’re neglecting the power of the postscript. When people read letters, they look at the banner, the salutation, and the first line…and then their eyes jump to the bottom of the page. I’m happy to say that 60 of the letter-writers realized that (even if their P.S. was a bit perfunctory).

As for the 30 of you who didn’t add a postscript, you skipped doing the simplest thing you can do to increase donations! Fix this. Add a postscript unless there’s a really good reason not to.

Look for Tips on Tuesday

You may be wondering now, “What did our appeal letters look like?” Go back and check your letter. If you made even one of those seven mistakes, you probably left donation money on the table.

How do you write better fundraising letters? I can help.

Between now and Tax Day 2016, read this blog every Tuesday. You will get a no-nonsense, how-to, “do it today” tip on every aspect of your appeal letter, from the salutation to the P.S.

Some of them will be so easy you’ll kick yourself for not doing them before! Some will take a little work–but I will show you how to do them, step by step, with video when necessary.

Look for Tips on Tuesday beginning next week, January 12!

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