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Fundraising Tuesday: What Should You Know about a Donor?

September 4, 2018 by Dennis Fischman Leave a Comment

wrong birthday

There are some things you need to know!

“Happy birthday,” I say to you.

“Thanks,” you say, “but it’s not my birthday. That was months ago.”

“Oh,” I reply. “Well, most people I know are celebrating their birthdays this month, so I’ll wish you happy birthday now.”

How would you feel about that? Would you be happy that I wished you well–no matter when? Or…would you be annoyed that I didn’t know when you were born (and apparently, I didn’t care)?

There are some things that friends have to know about their friends. And your nonprofit has to know some of them about your donors.

When’s the “Holiday Season”?

When you get to December, do you wish your donors a happy holiday season? The thing is, for some of them, the holiday season was months ago.

In 2018:

  • The Jewish holiday season begins this coming Sunday night, September 9, with the eve of Rosh Hashanah. It continues throughout September.
  • Muslims already celebrated Eid ul-Adha August 21-25. It is one of their two most important holidays.
  • Wiccans and other pagans look forward to the Autumnal Equinox, or Mabon, on September 22.

And those are just the religious holidays! National Hispanic Heritage Month begins September 15. There’s a case to be made that September is the “holiday season”–at least, for some of your donors.

You really need to know which ones. Otherwise, you’re wishing donors a happy birthday on the wrong day.

What’s Your “Dog vs. Cat” Question?

Now, it may be that the people on your donor list don’t celebrate any holidays (only vacation days). But there is something that matters to them, something that distinguishes them from one another, some factor that makes them feel welcome or unwelcome. And you need to know what that is.

cat and dogFor the ASPCA, I’ve heard, asking donors one simple question makes all the difference: “Are you a dog person or a cat person?”

Once the organization finds that out, cat people get mail and email with photos of cats, stories about cats, appeals to help cats.

Dog people get…well, you can figure that out!

So, for your organization, what is your “cat vs. dog question”? Is it about the holidays people celebrate? Is it the town they live in? Is it the issue they care about, or the population they want you to serve? Whatever it is, find it out, and then, make sure they hear from you about what matters to them.

 

 

 

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Moving to Mobile Fundraising: Five Tips to Help

July 31, 2018 by Dennis Fischman Leave a Comment

Lisa C. Dunn

Guest author Lisa C. Dunn

Did you know that an estimated 51 percent of people who visit nonprofit websites visit from a mobile device?

And according to a recent Nonprofits Source report, mobile giving donations have increased approximately 205 percent in the last year.

The move to mobile giving is growing by leaps and bounds. There are several reasons why mobile is a trend that’s  going to stick around for years to come:

  • It’s easy for donors and nonprofits alike. Whether it’s mobile email donation buttons or text-to-give, making donations via a mobile device is intuitive for donors, and it’s also easy for nonprofits to manage the process.
    ● It’s a secure method to donate. With a wide range of security measures built into mobile fundraising platforms, both donors and nonprofits have peace of mind that it’s a safe way to conduct donation transactions.
    ● Mobile giving is not generation-specific. While you might think that
    making donations via smartphone or tablet is more common among the Millennial generation, the practice spans individuals of all ages.
    According to a recent report, people ages 65 and older donate online just as much as younger generations.

So, whether you already incorporate mobile giving into your fundraising strategy or you are considering implementing it soon, here are five tips to help with your mobile fundraising efforts:

  1. Check that You’re Ready for Mobile. To unveil a successful mobile fundraising campaign, you first must ensure that your donation forms are fully functional and easy to use.

Take the time to revise or adapt any existing online donation forms to make sure they are mobile-responsive. Ask staff members to test your mobile donation website on their mobile phones and tablets to see if it’s intuitive. You also can run a beta test of the technology with trusted stakeholders, board members or long-time donors to generate useful, constructive feedback.

Your goal during each testing stage is to make sure there are no technical difficulties. If there are issues, it’s important to address them sooner than later.

2. Set Realistic Goals. With mobile fundraising, if you develop a precise goal amount, it can boost your chances of attaining that goal more than if you merely circulate “standard” solicitations.

For example, if your organization is a religious group, you are probably already raising funds. However, by setting a realistic, specific mobile fundraising goal – like raising $10,000 to build a kitchen that can provide meals for the homeless – it may prompt members to pay serious attention. And when they know they are helping you reach a tangible goal, they will be more inclined to donate to your cause.

3. Confirm You Have Accurate Data. It’s essential that you have accurate information about your donors when launching a mobile fundraising program, starting with what they prefer to be called. For starters, send out an email to your existing donor base, asking people to verify whether their data is correct. If you have the bandwidth, you can also ask donors to verify their phone numbers and offer them the chance to be some of the first participants in your organization’s new mobile fundraising efforts.

The next step is to determine a way to gather accurate, new data. Perhaps you already have an effective method to capture leads, or maybe you need to establish a new system. If you do not already have a process in place to obtain and enter new donor data into your CRM, then it’s an ideal time to research ways to manage your donor and supporter relationships better. It might be time to find a new CRM that fits your nonprofit’s requirements and can handle list segmentation (find recommendations and read reviews here ). Either way, it’s
crucial to have a strategy in place to quickly update and store new data as you collect it.

4. Spread the Word. When launching a mobile campaign, the transition can be daunting, especially if it’s your first time. The key is to reassure current donors that if they do opt to receive messages from your organization via mobile, that it is indeed coming from your nonprofit.

To give them peace of mind, tell them that your mobile fundraising campaign is safe and secure. Also, let them know that if they do receive a text message from your organization, that it is indeed from you (and not a robot). Finally, in all communications about your mobile campaign, always emphasize that each text or email will be relevant and personalized specifically to them.

5. Understand It’s a Process. Similar to any other process that involves numerous stages, you must be open to making adjustments and tweaks along the way to be successful with a mobile fundraising strategy. As you venture through the various stages, track everything and determine what works well – and what does not.

The key is to take your time to improve your approach of seeking mobile
donations on a regular basis.

The Bottom Line

As you work to implement a mobile fundraising system that works well for your organization, understand that harnessing the power of advocates and influencers can enhance your campaign success.

Make a goal of focusing on your nonprofit’s “power players,” or leaders and supporters who you know will help spread the word through their own families, friends, colleagues and social media networks.

Remember, launching a mobile fundraising strategy is not a one-and-done project. It is a continual process, and, with a solid approach, it will become more intuitive and more manageable over time.


Lisa C. Dunn is a writer for TechnologyAdvice and a freelance writer, copywriter and ghostwriter who develops high-quality content for businesses and non-profit organizations. For over 20 years, she has worked with numerous PR and digital marketing agencies, and her work has been featured in well-known publications including Forbes, VentureBeat, Mashable, Huffington Post, Wired, B2C, USA Today,
among others.

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Fundraising Tuesday: Not Knowing Donors is Murder

July 10, 2018 by Dennis Fischman Leave a Comment

Are detective novels in your summer reading plans? Here’s a mystery you can solve–for your nonprofit!

“You’ve got to help us,” the Executive Director said. “We have all these donors, and we don’t know them.  We’re communicating in the dark.”

Do the detective work to know your audiences

Do the detective work and know your donors

“A hundred dollars an hour plus expenses,” I said.  As a private detective, I’m used to searching in the dark.  Besides, it would be a break from snooping on cheating husbands and wives.

Here’s how I tracked down the unknown donors.

Searched the case files.  I looked through the database for tips about donors and prospects.  I combed the Board bios and meeting minutes to get the skinny on the directors.  For donors who were clients, the agency balked: confidentiality, they said.  I’d heard that one before.  “Give me a sample of client folders with the names removed.  I’ll take it from there.”

Talked to informants.  Who knows each audience the best?  The nice lady at the front desk told me stories about the people who come in looking for help that would curl your hair.  The program directors dished the dirt on the organizations they collaborate with: thick as thieves, but not as well funded. The Executive Director herself knew all the politicians in town.  I made notes.

Beat the pavement.  Take a tip from an old gumshoe: don’t wait by the phone.  Get out and talk to people.  Interview people.  Find out their motives.  How else will you know how to motivate them?

Tail the suspects.  These days, people leave trails a mile wide all over the Internet.  Track them.  What footprints can you find through a web search?  Who do they visit on Facebook?  See what business they’re conducting in LinkedIn groups.  Read the notes they scrawl and toss onto Twitter.  You don’t have to snap photos: they’re doing it for you, on Instagram and Pinterest and other juke joints all around.  Make yourself known there and see who talks.

Follow the money.  Are your unknown donors making payments to other organizations?  Look at donor lists to see what relationships they have on the side.

Get the suspects in a room.  Call it a focus group.  Call it an advisory board.  Call it Ishmael, if you like–just ask them the questions.  Put them at ease and they’ll sing like a room full of canaries.

I made my report.  The Executive Director was grateful. “Now we know who they are, what they want, where to find them, and how to talk to them.  I can just see the donation renewals coming in!”

“Good,” I said.  “Don’t spend it all in one place.”  They would need to do more investigation as their audiences changed.  Good investigators don’t come cheap.

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