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Can Your Nonprofit Tell a Story to Save Its Life?

April 29, 2014 by Dennis Fischman 4 Comments

Have you heard the tale of Scheherezade? She was a noble lady who married the king of Arabia.  Her new husband had a grim habit: marrying and killing off a wife every night.

Scheherezade’s  beauty couldn’t save her, but her stories did. Night after night, she told him one fascinating story after another, always ending with a teaser or a cliffhanger.  The king kept her alive another day…to hear the end of the story.

After 1001 nights, he had fallen in love with her and remained faithful the rest of his days.

We all love stories–but many nonprofit organizations can’t tell their stories to save their lives.  Is yours one of them?  Here’s how to become the Scheherezade of nonprofits.

Six stories your nonprofit should tell

Andy Goodman tells us there are six stories every organization should be ready to tell.

  1. The nature of our challenge story: This story describes the problem that you are trying to address with your programs/services. “Too often, we express this as a number,” warns Goodman.
  2. The creation story: This is the “how we started” story. “It’s primarily for internal use,” Goodman says, “but I think everybody who works in an organization should know it.”
  3. The emblematic success story: This story shares your unique approach and why it works.
  4. The values story: These are the stories through which your organization shows how it lives out its core values
  5. The striving to improve story: This story is for internal use and says “sometimes we fall short, sometimes we outright fail, but we always learn from our mistakes and do better next time,” Goodman says.
  6. The where we are going story: This is a story that says if your organization does its job right, this is what it will look like in five to 10 years. (For example, the ADL’s “A World Without Hate.”)

Some of these stories are for your prospects and supporters.  Some are for your Board, staff, and volunteers.  All of them say more about your organization than any mission statement or set of numbers can do alone.

Put it in writing

Sometimes you’ll tell your story in person, or on video, or through graphics.  Often, you’ll tell it in writing.  When you do, heed these 10 Tips for Writing Your Nonprofit Story from Network for Good.  I particularly like #7!

The basic rules of storytelling

What makes a good story?  You can use all kinds of frameworks, like the hero’s journey (and if you do, make sure your audience is the hero, or can identify with the hero!)  But thanks to Andy Goodman again, here is the basic set of rules you can use.

  1. Name your protagonist.
  2. Fix him or her in time and space.
  3. Create an inciting incident, something that throws his or her world out of balance.
  4. Describe the barriers the protagonist runs into on the way to achieving the goal.
  5. Celebrate achieving the goal. Or if the goal wasn’t met, share lessons learned along the way.

Get your storytelling juices flowing

Who is doing a good job of telling their organization’s impact story?  Hubspot likes Acumen, Invisible Children, charity:water, Share Our Strength, and Splash.

Have you seen an organization–especially a smaller nonprofit–that is really good at telling its story?  Tell us about them.  What makes them so good?

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How to Make Your Nonprofit the People’s Choice

April 8, 2014 by Dennis Fischman Leave a Comment

Who is Donald Berwick and why do I know his name?

Donald Berwick is one of five Democrats running for Governor of Massachusetts.  He’s not a career politician, and he hasn’t been in the headlines for years like some of the other candidates.  I know about him because of a story.

In their book Switch, Chip and Dan Heath illustrate their own model for bringing about change by telling a story about Berwick.

In 2004, 1 out of every 10 patients in the U.S. received defective medical care.  For instance, they “did not receive their antibiotics in the specified time.”  So, “thousands of patients were dying every year, unnecessarily.”  Dr. Donald Berwick set out to change that.

  • He proposed that the medical industry save 100,000 lives in 18 months, and he gave them six specific ways to do it.
  • He brought in a mom whose little girl had been killed by a medical error.  She told the hospitals, “I know that if this campaign had been in place four or five years ago, that Josie would be fine.”
  • He made it easy for hospitals to join the campaign (by signing a one-page form) and brought them together in conferences where they could see how others just like them were succeeding.

As a result. by the set date, the campaign had saved 122,300 lives, “the equivalent of throwing a life preserver to every man, woman, and child in Ann Arbor, Michigan.”

Because of this story, when Berwick decided to run for Governor, I knew his name.

There’s an election going on, and your nonprofit organization is one of the candidates.

You’re competing for volunteer time.  You’re competing for donor money.  Everyone in your community can choose from a slate of good causes and “cast their vote”–for you, for a similar organization, or for a completely different cause that also appeals to them.

You need name recognition to win.  No one will vote for you if they don’t know who you are.  But how do you make sure people hear about you, and remember your name?

Tell stories.

Tell stories that dramatize the problem you’re trying to solve.  Tell stories that give people hope that there are solutions.  Give them a chance to be the hero of the story by giving you their time or money.

When they choose between you and other organizations, make sure they know your name.  Then you’ll have a chance to get their vote.

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