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Fundraising Tuesday: Yes, Ask for Money Now

June 9, 2020 by Dennis Fischman Leave a Comment

June 2020 is the perfect time to ask the loyal supporters of your nonprofit to give.

This may surprise you. You may have been hanging back, thinking, “So many people are out of work, or sick, or both.” You may have told yourself,”So many people are thinking only about Covid-19 (or, right this moment, “racist police violence).”

You may have guessed they would want you to put your fundraising on pause.

But now we know that guess was wrong.

“Every Direct Mail campaign we’ve done since March (right thru to yesterday) has been getting Christmas level results,” – Denisa Casement, international fundraising expert.

“Right now is still the ‘bump,’ not the ‘slump’ stage. Folks who love you haven’t stopped loving you. They really want you to survive and thrive. So, guess what? It’s still early enough in the crisis that people are still giving. Your donors, especially, are still giving.” – Claire Axelrad, Fundraising Coach at Bloomerang

“Organizations that are connecting with donors are raising never-before-experienced levels of funds. New donors are showing up for the party. Donors are giving larger gifts than they’ve ever given. It’s truly extraordinary.” -Jeff Brooks, Future Fundraising Now

Now is not the time to hang back. Both the experts and the research show that donors will support nonprofits in uncertain times.  In fact, there’s research to show that global catastrophes actually cause charitable giving to increase.

Why are donors still giving?

Make donor feel special

People like to band together and help others, in normal times. In a crisis, that impulse reaches new heights.

Think about it. You’re sitting at home, either unable to work or trying to work extra hard while taking care of children and running a household. You have to guess when or whether you will return to the office, or your children to school, and when you’ll be able to hug somebody you don’t actually live with again.

Meanwhile, Covid-19 and the killings of Ahmaud Arbery, Breonna Taylor, George Floyd, and Tony McDade have revealed (to those who didn’t know already) that the people who are supposed to keep us safe can actually be the ones putting us in danger.

When the word feels out of control, what do you do about it? You find something you can do to make a difference. You give. Share on X

And then, there’s the fact that many people actually haven’t been out of work. They’ve continued to collect paychecks AND received an economic stimulus payment. I’ve seen a number of people saying, “I’m lucky, because I don’t need the help. I’m going to donate that money to charity as soon as it comes in.”

They could be giving to you.

But Donors Give Only If You Ask!

“Twitter and blogland are aglow with the same question: where’re the nonprofit direct mailings? Why, at a time like this, are so many nonprofits ignoring or neglecting the most productive channel for individual giving: direct mail?” -Roger Craver, The Agitator

It’s true in normal times and it’s doubly true in an ongoing crisis: people will give where they are asked to give. If you’re not asking,  you are slighting the very people you meant to be considerate toward. You’re hurting your donors, as well as your nonprofit.

You weren’t wrong to think some people can’t afford to give right now. Acknowledge that. Say, “If you can’t give right now, we understand and we are with you. But if you can give, here’s why your gift will make a difference.”

You weren’t wrong to imagine that a lot of people’s attention is on what’s in the news. But is that true of your donors? When they gave to you the first time (and the second, and the third I hope!), they knew that there were other problems in the world. The one they wanted to solve was the one you address.

To succeed, you pretty much just need to be in front of the donor with a relevant need. All the hard stuff — creating compelling calls to action, finding the right story, coming up with the right images and other evidence that can motivate donors to give … all of that is easy right now.  – Jeff Brooks

Donors are giving to the organizations they care about who care enough to send them a timely, thoughtful appeal in the mail. It’s proven.

Who is getting those donations?

Right now, the competition for your donors’ mailbox is weak. So many organizations have held back from sending out mail that the ones who do have a great advantage.

What’s holding you back?

If it’s not knowing what to say, or how to say it, or how to get a letter in the mail when your office is closed, please get in touch with me. That’s why I set up Communicate! Consulting in the first place: to make sure you could win and keep loyal supporters. I’m not giving up on you now.

Now is the perfect time to ask for money from your donors. Let’s get started

 

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TY Thursday: Say Thanks by Telling the Story

May 21, 2020 by Dennis Fischman 1 Comment

Look how many donors are stepping up to help meet immediate needs during the Covid-19 crisis! I’m grateful. I’m sure your nonprofit is, too. But does your donor know what a difference she made?

It’s up to you tell her–and one of the best ways to say thank you is by sharing a story.

Here’s an excellent email from Bread of Life, sent to me by one of my friends in Melrose, MA. Make sure to read the paragraph in italics!

Transaction Date:  05/06/2020

Thank You!

Dear Serena,

Thank you for your online donation. This will help Bread of Life provide COVID-19 hunger relief services to neighbors in need.

We have seen a dramatic increase in the numbers of people needing our food pantry and evening meals. Up to 70% of those coming to our food pantry are new, many experiencing unemployment, waiting for unemployment checks. We also initiated a grocery delivery program to senior citizens, disabled residents and families with special needs. We are delivering to residents of Malden, Everett, Medford, Melrose, Stoneham, Reading, Wakefield, Revere, Winthrop and Chelsea.

A senior citizen called to say she had just received the groceries we delivered to her home. She seemed stressed and we wondered if something was wrong with the grocery order. She said “I’m sorry it’s difficult for me to speak. I’m just so overwhelmed by the kindness of Bread of Life and the kindness of the delivery driver. I’m so grateful, you wouldn’t believe.”

Thank you for supporting Bread of Life.. It is through the help and generosity of people like you that we are able to continue our work. Your compassionate support truly makes a difference!

Bread of Life.


If I were advising Bread of Life, I would make only two suggestions to improve this email:

  1. Use less “we” and more “you.” Not “We initiated a grocery delivery program” but “Your gift made it possible to deliver groceries to senior citizens, disabled residents,” etc.
  2. Take that touching story and move it toward the top of the email. If you read nothing else, and I am Bread of Life, I want you, the donor, to read that!
Thanking donors is strengthening relationships--and strengthening your nonprofit. Share on X

Can I help your organization improve its thank-you letters and emails? Email [email protected], and let’s make a time to find out!

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Fundraising Tuesday: Home-Cook Your Fundraising

May 12, 2020 by Dennis Fischman Leave a Comment

Are you cooking at home a lot more at home since the pandemic began? I know I have been. I’ve been doing some basic recipes that are not a lot of work, but both tasty and filling, like this beer bread.

Beer bread

And I’ve also been taking ingredients I had on the shelf and in the freezer and combining them in new ways. Dried chickpeas and frozen spinach = chana masala.

Chana masala

Right now, your nonprofit should be home- cooking its fundraising.

Now is not the time for anything fancy. Go to the basics: the stuff you didn’t have time to do before the pandemic but that are on every nonprofit’s shelf.

  • Call your donors.
  • Write posts for your blog.
  • Update your website.
  • Listen to conversations on social media, and when you can add s0mething, chime in.

Those are your “beer bread” recipes. You know how to do them, and it’s been way too long since you baked them fresh.

Combine your ingredients in different ways.

  • You already have a database. Put together segments of supporters who care about the same thing, and write to them about what they care about.
  • You already have stories. Re-purpose the same content and use it ten different ways.
  • You already have ways donors can give online. Add ways they can give monthly, on the same site.

Those are your “chana masala” recipes. They look different from what you have been doing before, but they use the same ingredients you already have on hand.

Serve up some beer bread one day, some chana masala another day, and pretty soon your donors will be talking up your organization to their friends! Because let’s face it, nothing tastes as good as somebody else’s home cooking.

P.S. If you want some tips for tasty fundraising–or the recipes for these two dishes!–email me at [email protected].

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