This summer, I wrote about the valuable lessons that the employees of Market Basket taught us by standing up for a kind of management that included the interests of them all.
The Boston Globe agrees. They celebrated those employees as Bostonians of the year.
The one caveat I would add to the Globe’s coverage is that Market Basket shows the power of solidarity. That solidarity can be expressed without a union, as it was at Market Basket, but most often it takes a union (or a labor center, or some other kind of organization) to make it happen.
Whether you are a union or non-union shop, remember to treat your employees as the most important audience of your communications…and the most important ambassadors to spread your message to customers, clients, funders, and supporters.