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What Nonprofits Can Learn from Peter Pan

May 18, 2015 by Dennis Fischman 2 Comments

People say there’s a part of me that’s got to be permanently twelve years old. I love children’s books.

In my house, there’s a shelf of them: some picture books, some chapter books, some classics, some translated into Spanish.  And I should probably take them off my taxes as a professional expense.  They have taught me how to write.

What can children’s books and their big cousins, YA fiction, teach us about telling our companies’ stories?

  1. Start with an improbable hero.  Zoom in on one person.  An ordinary person, because our readers need to identify with him or her.  That could be Harry Potter or Halla from Travel Light–or it could be your nonprofit’s client.
  2. Give them a challenge. It’s not a story if nothing’s going wrong. Here’s your chance to show the problem that your client faces (whether it’s poverty, illness, bad schools, or bad air) and make it real to your reader.
  3. Show their character.  When she struggles, your client shows who she really is.  She has no superpowers or magic: only the qualities that make her human.
  4. Give them helpers.  Of course, this includes your organization.  But this is  your golden opportunity to…
  5. Bring the reader into the story.  J.M. Barrie did that overtly in Peter Pan: “If you believe,” he shouted to them, “clap your hands; don’t let Tink die.”  Most do it more subtly. But if you ever refused to come in for dinner until you finished the chapter, you know what it feels like to take the hero’s place.

Great writers make us feel that the ending of the story depends on us.

When you write newsletters, appeal letters, blog posts–even Facebook posts and tweets–how do you make your supporters into the hero of the story?

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45 Words You Should Never Use

May 11, 2015 by Dennis Fischman 1 Comment

People’s time is scarce, and their attention is precious. If you want to get your audience to read your emails, newsletters, posts, etc., then follow Jill Konrath‘s advice and diamond-cut the following words out of your writing. (They fall into three categories.)

Self-Promoting Puffery

  1. One-stop shopping
  2. Industry leader
  3. Breakthrough
  4. Partner
  5. Groundbreaking
  6. Impressive
  7. Unique
  8. Innovative
  9. State-of-the-art
  10. Powerful
  11. Outstanding
  12. Cost-effective
  13. Experienced
  14. Number one
  15. Premier

Technical tripe

  1. Next-generation
  2. Disruptive
  3. Flexible
  4. Robust
  5. World-class
  6. Easy-to-use
  7. Cutting-edge
  8. Value-added
  9. Mission-critical
  10. Leading-edge
  11. Turnkey
  12. Best-of-breed
  13. Enterprise-class
  14. User-friendly
  15. Scalable

Creative Crap

  1. Outside the box
  2. Revolutionary
  3. The big idea
  4. Synergy
  5. Dramatic
  6. Strategic
  7. Game changer
  8. Customer-centric
  9. Voice of the customer
  10. Critical mass
  11. Buzz
  12. Make it pop
  13. Break through the clutter
  14. Next level
  15. Impactful

Jill has given us a good list of the jargon that annoys people in business. What would you add to her list?  What are some of the cliches, buzzwords, and overused terms you see in the nonprofit sector?

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Your Nonprofit’s Impact…on My Cat

May 7, 2015 by Dennis Fischman Leave a Comment

Clark-2112

Do you donors know where their money is? Take a lesson from Clark Bar’s vet.

“Uh-oh, we’re almost out of Clark Bar’s medicine,” I thought. “Time to order it again.”

Clark Bar is a venerable gentleman cat of 18 years. He has a problem with his thyroid, so I give him soft tablets of methimazole mixed in with  his wet food. I order the tablets from a compounding pharmacy out of state.

When I submitted the order by email, I received an acknowledgment immediately. Then, the pharmacy called to let me know they would be talking to the vet, to get authorization for the refill.

The next day, they called to say they expected to receive the authorization within hours and would fill the order as soon as they did. They emailed me to let me know when it was filled, and they sent me the FedEx tracking number for the shipment.

All in all, it took less than two days for Clark Bar to get his medicine–and I never wondered for a minute where my money had gone or what I would get in return.

Can your donors say the same?

Your donors are looking to you to mix up a cure for a problem they care about. It’s probably not their own problem, any more than Clark Bar’s thyroid is mine. But your donors care. They care intensely.

Are you leaving them wondering what difference their donation is making, from one annual report to the next? Or are you helping them follow it at every step, through great stories in your newsletter, email, blog, and social media?

Show the donors how they’re making an impact on their cat–I mean, their cause. They’ll order (I mean, donate) to you again.

And here’s a shout-out to Porter Square Vet and BCP Veterinary Pharmacy, for their great communications.

 

 

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