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Fundraising Tuesday: 3 Segmentation Strategies For Donors With Your CRM

March 12, 2024 by Dennis Fischman Leave a Comment

Effective outreach helps your nonprofit raise awareness and funds for its cause. But if you want donors to respond to your messages, you’ll need to make your outreach relevant to each recipient.

That’s where constituent relationship management (CRM) solutions come in! CRMs store donor data, which can reveal shared characteristics among your supporters. By separating donors into categories based on these similarities, you can personalize communications.

In this guide, we’ve created a list of segmentation strategies your nonprofit can use. Explore these strategies to send the right messages to the right people.

  1. Segment donors by communication preferences.

Your donors aren’t all the same, and they don’t all want to give using the same channels. For example, some might respond to phone pledges while others prefer online donations. Use data to see how each segment prefers to communicate and then use a multichannel approach to engage them.

CharityEngine’s guide to nonprofit donations recommends using the following tools:

  • Email: If your audience is a little older, email is a reliable way to engage them. It’s fast, it’s easy, and it can stay in an inbox and remind donors to act.
  • Optimized donation forms: No matter which channel you use, everyone will end up on your donation form. It should make giving easy, offering many payment options and the ability to begin a monthly gift.
  • Mobile campaigns: Younger audiences respond favorably to SMS or text-to-give campaigns. If that’s the makeup of your audience, mobile is the way to go.

Appeal to as many communication preferences as possible by planning message templates. This way, you can adjust your messages for any channel. You’ll reach every donor, whether they prefer a text message or direct mail.

2. Group donors by involvement history.

Imagine you accept a job offer and arrive at the office for your first day of work. You’re probably expecting to go through training or new employee orientation. Wouldn’t you be surprised if you weren’t trained at all and were expected to just start working?

In the same way, your nonprofit’s communication should match a donor’s level of experience with your organization. For example, engage brand-new donors with feel-good stories about your mission. Or, identify your monthly givers and consider a campaign to get them to pledge $5 a month. Knowing how people are giving helps you understand what the next ask should be.

Properly managed donor data reveals donors’ histories of involvement. Your CRM can analyze giving history for you to make these patterns easier to find. Consider the following elements of their involvement:

  • Recency: Throughout a donor’s engagement with your nonprofit, the messages that will be most compelling change. For example, if someone donates regularly, show them how their donation is used. If you have a lapsed donor, your strategies will change.
  • Nature: How did donors come on board? Were they a plus-one at an event, or did they make a gift in a loved one’s memory? Understanding how they’re involved can help you send the right message.
  • Method: Knowing how donors give can help you tailor messages for your audience. For example, send a quick text to donors who usually give through a text-to-give campaign. 

Plus, this information can be used as social proof when stewarding prospective donors. It’s human nature to want to join a crowd! Entice others to commit to your organization by publicizing giving trends or offering donor profiles.

3. Use gift size to segment donors.

While every donation is important, gift sizes can indicate a level of commitment. For example, someone who occasionally makes sizable gifts may be a candidate for a major gift. Or, someone who gives small gifts could make a reliable monthly donor.

Tracking gift size with your CRM reveals donors’ responses to your fundraising efforts. This way, you’ll know what future fundraising asks are appropriate. To do this, segment donors according to the following gift sizes:

  • Annual gifts: It can be easy to dismiss year-end donors until that season rolls around. Build better relationships with them by sending communications as early as September! Issue a challenge and track progress to generate excitement.
  • Mid-level gifts: Mid-level donors are already committed to your cause. But they might be one impact story or case study away from making a more sizable gift. Share the impact of their donations and what more your nonprofit needs.
  • Major gifts: Selecting nonprofit fundraising software involves looking for the right features. You’ll want a CRM that manages major and planned gifts. This way, you can identify major donors and thank them for their generosity. Gratitude helps you cultivate stronger relationships with these donors.

According to Double the Donation, you can also upgrade donors to higher giving levels. Use your CRM to learn how donors’ relationships evolve with your nonprofit. Then, create a plan to guide other donors through this journey.

Use these segmentation strategies to target donors for more relevant fundraising appeals. Also,  they’ll help you properly steward donors! Your CRM can show you how to thank donors personally and specifically. This way, you can send the right messages, gifts, invites, and more to deepen each donor’s commitment.

 


Philip Schmitz – CEO & Founder

Philip Schmitz is the CEO and founder of cloud-services leader BIS Global, creators of the CharityEngine fundraising & communications technology platform. Founded in 1999, Phil has managed the vision and strategy for BIS’s suite of integrated business applications & hosting tools used by more than 400 businesses & non-profits.

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Fundraising Tuesday: Plan a Capital Campaign–9 Steps

March 5, 2024 by Dennis Fischman Leave a Comment

A guest post by Amy Eisenstein and Andrea Kihlstedt of Capital Campaign Pro

You may believe that a capital campaign begins when you start asking people for gifts. Or perhaps you think it starts once you have a glossy campaign brochure that you can use to ask for gifts.

But capital campaigns begin long before that. Work on your campaign actually begins in the pre-fundraising period, a period we think of as Pre-Campaign Planning.

The Pre-Campaign Planning process begins when your board decides that your organization should launch a capital campaign and ends when you have a solid enough campaign plan to test with your largest donors. That testing process—whether a traditional feasibility study or one of the newer variations—will help you determine whether the campaign plan you developed is viable.

If it is, you will proceed with the campaign itself, identifying prospects, building relationships, laying out fundraising calendars and more. If it’s not, you’ll reconfigure your plans.

So what goes into a preliminary campaign plan, the one you will test with your donors?

Step 1: Assess Your Readiness

Take some time to evaluate your organization’s readiness for a campaign:

Take Capital Campaign Toolkit’s free readiness assessment here.

This will give you a sense of the areas you need to ramp up now in the early stages of your planning. Ask the appropriate people to fill out copies, and see how their answers compare. The assessment will help you think through what needs to be done and will serve as the basis for constructive conversations about what is to come.

Step 2: Establish a Core Committee

The Core Committee is the small group of 4-6 people who move the campaign planning forward. That group will grow and change throughout the campaign, but the original people usually play an important behind-the-scenes role in determining the shape and direction of the campaign.

During the early planning, the Core Committee should include the executive director, board chair, development director and a couple of other board members or involved major donors.

Step 3: Determine the Working Goal

The working goal for your campaign is an early assessment of how much money you would like to raise through your campaign with the understanding that goal may change over the course of the campaign.

Start by making a list of your campaign objectives, the things you will spend the money you raise on. Estimate the cost of each of them and add up your list. Then add about 10% more for your campaign expenses. No need to dig into budgeting and fine details just yet—your goal can and likely will shift as your campaign comes into focus.

Step 4: Create a Gift Range Chart

Using the working goal from Step 3 as a base number, create a gift range chart that shows how many gifts you will need at various giving levels to reach your campaign goal.

Your top gift should be at least 20% of your working goal, but if you have a small donor base, it might be higher. Work down, increasing the number of gifts and decreasing the gift amounts. Use standard giving levels like $500,000, $250,000, $100,000 etc. Make sure that the number of individual gifts increases for each giving level.

Your chart should have approximately 8 levels of giving, and the amount raised from all of those  gifts should add up to the campaign goal, like in this example:

Gift range chart for capital campaign

Step 5: Identify 30 Qualified Prospects for the Top 10 Gifts

For your campaign to succeed, you’ve got to be able to identify approximately 10 people who have the ability and inclination to make significant gifts, a belief in your mission, and a real and direct contact with your organization.

Your campaign plan should include a list of enough qualified prospects so that you can reasonably anticipate that one third of them may actually make the largest gifts. We recommend gathering 30 qualified prospects for the top 10 gifts in your gift range chart.

Step 6: Create a Depth Chart

A depth chart is simply a way of sorting the list of prospects according to their giving capacity. A chart like this should use the giving levels you devised in Step 4 for the gift range chart to sort individual prospects into different potential giving levels:

gift depth chart

The process of creating this chart will help you evaluate the possibility of reaching the working goal you have developed. If you find that you can’t identify enough qualified prospects for your top giving levels, you may have to reconsider your working goal and gift chart.

Step 7: Engage Your Top Prospects

Once you have identified your largest and most likely lead donors, you’ll create a plan to engage each of them. You can do this in many ways. You might:

  • Meet with them individually to discuss your early plans.
  • Invite them to participate in small focus groups.
  • Ask them to serve on an ad-hoc planning committee.

The main idea is that these people, the likely largest donors to your campaign, should be personally involved in planning prior to being asked to make a gift. There’s no need for email promotion strategies and other marketing plans yet. Engaging these prospects during the pre-campaign and quiet phases is all about one-on-one conversations.

Step 8: Draft a Case for Supporting Your Campaign

Your early campaign plan must include a draft of your case for support. This should be a simple word document that describes why people might make generous gifts to your campaign. How will the people you serve benefit from your campaign? A powerful case for support must inspire people to give, and you will likely have to go through many drafts to arrive at one that is clear and compelling.

Step 9: Prepare Your Board

Though your board members have probably been involved in developing the strategic plan that has led you to a campaign, chances are good that very few of them know what’s involved in a capital campaign. But they will be on the line for the campaign’s success and so should understand what will be expected of them.

In this early planning process, you should begin to educate them about what a capital campaign is and what roles they will be expected to play, whether that’s sourcing and cultivating prospects, soliciting gifts, running your public phase social media strategies, planning events or more.

Now It’s Time to Test Your Plan

Follow these nine steps and you will have a preliminary campaign plan that you can test with your largest donors and most influential community members. Do this with a feasibility study.

By discussing your plans with your prospective donors and community influencers you will learn what they think about what you propose. If you use a traditional feasibility study model, you’ll hire a consulting firm to interview your key prospects and community leaders. The Capital Campaign Toolkit has pioneered a very successful new approach, Guided Feasibility Studies, in which expert advisors help you structure the feasibility study process, but you meet with your donors personally.

Whichever model you choose, this step in the campaign process is extremely important since it will set you on the road to success based on real data gathered from your donors.


Amy Eisenstein, Capital Campaign ToolkitAndrea Kihlstedt, Capital Campaign Pro

Amy Eisenstein, ACFRE, and Andrea Kihlstedt are co-founders of the Capital Campaign Toolkit, a virtual support system for nonprofit leaders running successful campaigns. The Toolkit provides all the tools, templates, and guidance you need — without breaking the bank.

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3 Key Tools Every Nonprofit Needs In Its Tech Toolbox

February 26, 2024 by Dennis Fischman Leave a Comment

A guest  post by Caitlin McClain at Redpath Consulting Group 

A notable 74% of nonprofits believe that digital transformation is essential to their organization’s growth, but finding the right technology to fuel that transformation can be an overwhelming process.

If you haven’t already, you’ll likely run across a wide range of specialized tools in your search for the right software solutions for your nonprofit. While these tools can certainly be helpful for everything from virtual event planning to marketing, they’re not all essential, especially for smaller nonprofits just looking to meet their basic needs.

In this guide, we’ll help you narrow your search by breaking down the three types of software that are most important for any nonprofit. With these three tools in your toolbox, you’ll be well-equipped to handle day-to-day operations and increase your organization’s capacity for growth.

1. A CRM

Nonprofits are fueled by relationships with supporters and community members.  Cultivating these relationships can improve fundraising results, further your cause, and expand your reach to new audiences. Naturally, this means that the single most important tool your organization needs is a constituent relationship management (CRM) solution.

CRM software should be the bedrock of your technology stack. This tool provides you with a comprehensive database to house everything you know about your relationships, letting you track donations, interactions, and personal details all in one place.

Whether you choose a well-known, customizable solution like Salesforce for Nonprofits or a more basic system, your CRM should enable you to:

  • Track all of your important relationships. From donors to volunteers to business sponsors, you should be able to create profiles in your CRM for everyone your nonprofit interacts with. Here, you can record their contact information, donation and engagement history, notes about your relationship, and more.
  • Learn how supporters engage with your nonprofit. By tracking all of a supporter’s interactions in one place, you can gain insights that help you understand them better and tailor your communications accordingly. For instance, you might learn that one donor only attends fundraising auctions and invite them to register early for your next auction.
  • Report on important fundraising metrics. CRMs with reporting features help you easily calculate and track fundraising metrics like donor retention rate, cost per dollar raised, and your organization’s average gift size.

Keep in mind that not all CRMs are created equal. Some are more robust than others, giving you a more holistic view of donors that helps you craft communications that speak to their unique interests and relationships with your nonprofit. However, if you’re a small nonprofit just getting started, you might benefit more from a more straightforward, affordable CRM.

To help you choose and implement the best CRM solution for your unique needs, consider working with a nonprofit technology consultant who can walk you through your options. They’ll take your history and goals into consideration and ultimately help you navigate the implementation process with ease.

2. Marketing Automation Tools

Once you have a place to track your nonprofit’s relationships and learn about supporters’ habits, you can start putting your data into action with marketing automation tools. Whether you want to automate emails, texts, or other messages, these tools can save your team time and enhance the personalization of your communications to help you connect with supporters.

For instance, Redpath’s guide to Salesforce Marketing Cloud explains that this email automation tool includes features like nonprofit-specific email templates, an intuitive email journey builder, a simple setup process, and data extensions.

Features of Salesforce’s Marketing Cloud email automation tool, also listed in the text above

With these features, organizations can easily create and customize automated email streams for different purposes, such as welcoming new donors or following up with attendees after a fundraising event. These email streams are triggered by a donor’s actions so your staff don’t have to lift a finger after setting them up.

This might look like:

  1. A man named Jeff donates to your nonprofit for the first time on your online donation page.
  2. This action triggers your automated welcome email series for new donors, and Jeff immediately receives an email welcoming him to your nonprofit’s community.
  3. Over the course of a month, Jeff automatically receives strategically timed emails introducing him to all the most important facets of your organization.

To make the most of marketing automation, look for a tool that integrates with your CRM. This way, your automation tool can pull data from your CRM’s donor profiles to make your automated messages more personal and relevant to each supporter.

3. Fundraising Software

Invest in software that helps your organization streamline fundraising processes and boost your campaigns’ success.

Fundraising software comes in many different forms—from payment processors to peer-to-peer fundraising platforms to virtual event software. To understand which fundraising tools you need, explore your CRM’s features first and determine which needs are already met. For instance, your CRM might come with built-in donation processing and fundraising campaign management features.

Then, examine your fundraising goals to determine what other tools would be helpful. If you plan to run a lot of fundraising events, for example, you might consider investing in an online auction platform or a peer-to-peer fundraising tool that will help you host more successful events.

Beyond event- or campaign-specific fundraising tools, your nonprofit can also benefit from more general fundraising solutions like matching gift software. According to re:Charity’s matching gifts guide, these tools help organizations drive corporate matches to completion and earn more fundraising revenue from both donors and businesses long-term.

Once you have these essentials and your team feels confident incorporating them into their day-to-day tasks, you can consider other types of nonprofit software to invest in as your nonprofit grows. Note any gaps in your technology now so you know what direction to take in the future when you’re ready to expand your tech stack.

 


Caitlin McClain head shotCaitlin McClain, Director of Marketing at Redpath

Caitlin leads the brand, creative and overall go-to-market strategy for Redpath. Offering over 10 years of experience in omni-channel and B2B marketing, she has a history of successfully implementing marketing plans and leveraging campaign analytics to drive revenue. She has a passion in communications and is skilled in empowering cross-functional teams to promote positive company culture and attain collective goals.

Caitlin has a Bachelors in Sociology from the University of Wisconsin-Madison and a Masters of Business Administration from the University of St. Thomas. When Caitlin is not at work, you can find her reading a good book, sipping on some chai tea, or enjoying activities with her family such as going on walks, boating, and traveling.

 

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