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Nonprofit Writing: Follow the Golden Rule

December 11, 2017 by Dennis Fischman Leave a Comment

Golden Rule

You know it and I know it: a lot of nonprofit writing is just painful to read.

We donate to our favorite causes. In return, we get newsletters full of jargon, emails full of typos, fundraising letters that sound like they’re written in French–because the organization says “We, we, we.”

As people who work for nonprofits, and to ensure their success, we can and should do something about this! Make sure your organization asks itself these five tough questions:

1. Are you listening long enough before you write?

2. Do you think longer and more complicated is more impressive? (Your readers don’t!)

3. Are you writing memos when you should be telling stories?

4. Are you burying the lead? (Does the reader know from the start why he or she should read on?)

5. Are You as Good a Communicator as Shakespeare’s Fools? (Will people invite you to speak truth fearlessly to them because you leaven it with humor?)

None of us wants to cause pain to our supporters. But that means we must think what our supporters want to read! The golden rule of writing is to write unto others the way you wish they wrote unto to you.

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TY Thursday: Send the Ideal Thank-You Today!

December 7, 2017 by Dennis Fischman Leave a Comment

The absolute all-time favorite post on this blog is called “The Ideal Thank-You Letter Went Out Today.” It’s one of my favorites, too, because it will help your nonprofit get donations this year AND in the future. Here it is–and please read to the bottom for the 2017 updates.

I have seen the ideal appeal letter.  I haven’t yet seen the ideal thank-you letter.  But it went out today.  Did you send it?

Thanks in many languages

Write the ideal thank-you letter

If you wrote the ideal thank-you letter, you:

  • Called me by name.
  • Confirmed how much I gave you.
  • Told me how my gift would make a difference.
  • Illustrated my impact with a story.  (Not the one you told me to persuade me to give.  Another story.  You have more than one, right?)
  • Included a photo or image to make my impact real.
  • Told me about how else I can help: by volunteering, or liking you on Facebook, or spreading the word to my friends.
  • Signed it by hand, and wrote something just for me.

Most important: it’s the ideal thank-you letter because it went out today. 

The sooner you acknowledge my gift, the more likely I am to remember it, and give again. Within 24 hours of your receiving my check is ideal.  Within a week is acceptable.  But no matter how long it’s been, don’t put it off any longer.  Send that letter today.

Thank-You 2017 Updates!

Nothing beats a really good thank-you letter, but you can thank your donors in many other ways, too. Here are the most popular articles from my Thank-You Thursday series.

  1. 20 Ways to Thank Your Donors Throughout the Year
  2. TY Thursday: Steal from the Best
  3. TY Thursday: Your Checklist for the Ideal Thank-You Letter
  4. Thank-You Thursday: Pick Up the Phone
  5. TY Thursday: Your Donor Told Me You Should Hear This

One more thing. I really love Ann Green’s idea that you should go beyond thank-you ideas and have a thank-you plan. How are you going to thank your donors in January? In March? In June? How will you put video into the mix? When will you reach out and help the donor who’s going through a rough patch?

That would be a good resolution for 2018: Plan to express your gratitude to the donors with at least as much care as you plan to ask for money. And you can start with the ideal thank-you letter.

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Fundraising Tuesday: Tell Why Your Nonprofit Matters to You

December 5, 2017 by Dennis Fischman Leave a Comment

meetingnewpeopleYou’re at a party this holiday season, and the host introduces you to someone you’ve never met  before. You smile. You say hello. Then comes the inevitable question,”So, what do you do?”

Cadence Turpin thinks that’s the wrong question. People are more than–and some times, very different from–what they do for a living.

For instance, her best friend Carolyn is a meeting planner. “Not many people understand meeting planning, nor do they know what to ask next when the ever so common ‘so what do you do?’ is posed.” So, the conversation stops. It’s awkward, isn’t it?

People at nonprofits feel the same way.

Not that many people understand the ins and outs of running a preschool program. Or helping borrowers work out bad credit, or providing scholarships to young artists…or the millions of other things that nonprofits “do.”

Honestly, not that many people want to know.

So, like Carolyn, we end up feeling stuck. “If they don’t find her work interesting enough, then she must not be very interesting.”

If people don’t want to hear about the nuts and bolts of our nonprofit work, we have nothing to talk about? We know that can’t be true. But what can we do about it?

A Better Way to Introduce Your Nonprofit

Cadence has found a better way. Instead of telling what her friends do, she tells why they matter to her.

I want people to know my friend Carolyn is amazing at her job, but more than that, I want people to know the stuff inside her that makes her a great friend. The stuff that makes you want to stand by her at a party, in hopes that her thoughtful observations and quick wit might rub off on you.

So, here’s a challenge for you: Can you find ways to make the organization where you work matter to someone who has never heard of it before? Can you make that agency sound like the best friend you’d love to introduce, and that everybody would love to be introduced to?

If you can, you may have just found your next new donor!

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