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What Nonprofits Can Learn from Peter Pan

May 18, 2015 by Dennis Fischman 2 Comments

People say there’s a part of me that’s got to be permanently twelve years old. I love children’s books.

In my house, there’s a shelf of them: some picture books, some chapter books, some classics, some translated into Spanish.  And I should probably take them off my taxes as a professional expense.  They have taught me how to write.

What can children’s books and their big cousins, YA fiction, teach us about telling our companies’ stories?

  1. Start with an improbable hero.  Zoom in on one person.  An ordinary person, because our readers need to identify with him or her.  That could be Harry Potter or Halla from Travel Light–or it could be your nonprofit’s client.
  2. Give them a challenge. It’s not a story if nothing’s going wrong. Here’s your chance to show the problem that your client faces (whether it’s poverty, illness, bad schools, or bad air) and make it real to your reader.
  3. Show their character.  When she struggles, your client shows who she really is.  She has no superpowers or magic: only the qualities that make her human.
  4. Give them helpers.  Of course, this includes your organization.  But this is  your golden opportunity to…
  5. Bring the reader into the story.  J.M. Barrie did that overtly in Peter Pan: “If you believe,” he shouted to them, “clap your hands; don’t let Tink die.”  Most do it more subtly. But if you ever refused to come in for dinner until you finished the chapter, you know what it feels like to take the hero’s place.

Great writers make us feel that the ending of the story depends on us.

When you write newsletters, appeal letters, blog posts–even Facebook posts and tweets–how do you make your supporters into the hero of the story?

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45 Words You Should Never Use

May 11, 2015 by Dennis Fischman 1 Comment

People’s time is scarce, and their attention is precious. If you want to get your audience to read your emails, newsletters, posts, etc., then follow Jill Konrath‘s advice and diamond-cut the following words out of your writing. (They fall into three categories.)

Self-Promoting Puffery

  1. One-stop shopping
  2. Industry leader
  3. Breakthrough
  4. Partner
  5. Groundbreaking
  6. Impressive
  7. Unique
  8. Innovative
  9. State-of-the-art
  10. Powerful
  11. Outstanding
  12. Cost-effective
  13. Experienced
  14. Number one
  15. Premier

Technical tripe

  1. Next-generation
  2. Disruptive
  3. Flexible
  4. Robust
  5. World-class
  6. Easy-to-use
  7. Cutting-edge
  8. Value-added
  9. Mission-critical
  10. Leading-edge
  11. Turnkey
  12. Best-of-breed
  13. Enterprise-class
  14. User-friendly
  15. Scalable

Creative Crap

  1. Outside the box
  2. Revolutionary
  3. The big idea
  4. Synergy
  5. Dramatic
  6. Strategic
  7. Game changer
  8. Customer-centric
  9. Voice of the customer
  10. Critical mass
  11. Buzz
  12. Make it pop
  13. Break through the clutter
  14. Next level
  15. Impactful

Jill has given us a good list of the jargon that annoys people in business. What would you add to her list?  What are some of the cliches, buzzwords, and overused terms you see in the nonprofit sector?

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The Secret Reason People Aren’t Reading Your Blog

February 19, 2015 by Dennis Fischman Leave a Comment

There’s one reason people aren’t reading your blog that no one will tell you about. But I will.

blogging secrets

The blogging secret no one talks about

Sure, you can find all kinds of important tips to attract more attention.

  • You need to make it easier to find, use eye-catching subject lines, write for your audience and not for yourself.
  • You need to stop using white on black, or 8-point font, or anything else that makes it hard to read.
  • Above all, write on a topic and in a voice that will make readers want to read more.

But here’s the thing no one is telling you: blogging is different.

It’s not like writing for social media. One good post or tweet and I might follow you on Facebook or Twitter…because hey, I won’t see everything you post anyway. It’s not a huge investment of time.

If I’m going to follow your blog, though, I’m planning on reading a fairly long-form post on a regular basis and giving each post enough thought to learn from it. When you blog, your writing has to be good enough and your content has to be substantive enough to convince me to make that commitment.

It’s not like writing for print. Blogging may not be social media, but it is social. When you post a blog, you should think, “Who will find this useful, or informative, or entertaining?” Keep that audience in mind always. Don’t write anything for posterity: write for right now.

Even when you’re writing to work out an idea for yourself, do it “out loud,” so your readers can follow each step…and join in with you. And when they do, by commenting on your post, feel complimented and answer back. Every comment. Every time.

Blogging is different. It takes the skills of a writer and an editor, but also  a good interviewer’s interest in a guest, and the pleasure a hostess takes when she introduces her guests to one another.

If too few people are reading your blog,how can you make it better for the people who are? Share on X

That’s the secret. (Just between you and me.)

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