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Fundraising Tuesday: Plan a Capital Campaign–9 Steps

March 5, 2024 by Dennis Fischman Leave a Comment

A guest post by Amy Eisenstein and Andrea Kihlstedt of Capital Campaign Pro

You may believe that a capital campaign begins when you start asking people for gifts. Or perhaps you think it starts once you have a glossy campaign brochure that you can use to ask for gifts.

But capital campaigns begin long before that. Work on your campaign actually begins in the pre-fundraising period, a period we think of as Pre-Campaign Planning.

The Pre-Campaign Planning process begins when your board decides that your organization should launch a capital campaign and ends when you have a solid enough campaign plan to test with your largest donors. That testing process—whether a traditional feasibility study or one of the newer variations—will help you determine whether the campaign plan you developed is viable.

If it is, you will proceed with the campaign itself, identifying prospects, building relationships, laying out fundraising calendars and more. If it’s not, you’ll reconfigure your plans.

So what goes into a preliminary campaign plan, the one you will test with your donors?

Step 1: Assess Your Readiness

Take some time to evaluate your organization’s readiness for a campaign:

Take Capital Campaign Toolkit’s free readiness assessment here.

This will give you a sense of the areas you need to ramp up now in the early stages of your planning. Ask the appropriate people to fill out copies, and see how their answers compare. The assessment will help you think through what needs to be done and will serve as the basis for constructive conversations about what is to come.

Step 2: Establish a Core Committee

The Core Committee is the small group of 4-6 people who move the campaign planning forward. That group will grow and change throughout the campaign, but the original people usually play an important behind-the-scenes role in determining the shape and direction of the campaign.

During the early planning, the Core Committee should include the executive director, board chair, development director and a couple of other board members or involved major donors.

Step 3: Determine the Working Goal

The working goal for your campaign is an early assessment of how much money you would like to raise through your campaign with the understanding that goal may change over the course of the campaign.

Start by making a list of your campaign objectives, the things you will spend the money you raise on. Estimate the cost of each of them and add up your list. Then add about 10% more for your campaign expenses. No need to dig into budgeting and fine details just yet—your goal can and likely will shift as your campaign comes into focus.

Step 4: Create a Gift Range Chart

Using the working goal from Step 3 as a base number, create a gift range chart that shows how many gifts you will need at various giving levels to reach your campaign goal.

Your top gift should be at least 20% of your working goal, but if you have a small donor base, it might be higher. Work down, increasing the number of gifts and decreasing the gift amounts. Use standard giving levels like $500,000, $250,000, $100,000 etc. Make sure that the number of individual gifts increases for each giving level.

Your chart should have approximately 8 levels of giving, and the amount raised from all of those  gifts should add up to the campaign goal, like in this example:

Gift range chart for capital campaign

Step 5: Identify 30 Qualified Prospects for the Top 10 Gifts

For your campaign to succeed, you’ve got to be able to identify approximately 10 people who have the ability and inclination to make significant gifts, a belief in your mission, and a real and direct contact with your organization.

Your campaign plan should include a list of enough qualified prospects so that you can reasonably anticipate that one third of them may actually make the largest gifts. We recommend gathering 30 qualified prospects for the top 10 gifts in your gift range chart.

Step 6: Create a Depth Chart

A depth chart is simply a way of sorting the list of prospects according to their giving capacity. A chart like this should use the giving levels you devised in Step 4 for the gift range chart to sort individual prospects into different potential giving levels:

gift depth chart

The process of creating this chart will help you evaluate the possibility of reaching the working goal you have developed. If you find that you can’t identify enough qualified prospects for your top giving levels, you may have to reconsider your working goal and gift chart.

Step 7: Engage Your Top Prospects

Once you have identified your largest and most likely lead donors, you’ll create a plan to engage each of them. You can do this in many ways. You might:

  • Meet with them individually to discuss your early plans.
  • Invite them to participate in small focus groups.
  • Ask them to serve on an ad-hoc planning committee.

The main idea is that these people, the likely largest donors to your campaign, should be personally involved in planning prior to being asked to make a gift. There’s no need for email promotion strategies and other marketing plans yet. Engaging these prospects during the pre-campaign and quiet phases is all about one-on-one conversations.

Step 8: Draft a Case for Supporting Your Campaign

Your early campaign plan must include a draft of your case for support. This should be a simple word document that describes why people might make generous gifts to your campaign. How will the people you serve benefit from your campaign? A powerful case for support must inspire people to give, and you will likely have to go through many drafts to arrive at one that is clear and compelling.

Step 9: Prepare Your Board

Though your board members have probably been involved in developing the strategic plan that has led you to a campaign, chances are good that very few of them know what’s involved in a capital campaign. But they will be on the line for the campaign’s success and so should understand what will be expected of them.

In this early planning process, you should begin to educate them about what a capital campaign is and what roles they will be expected to play, whether that’s sourcing and cultivating prospects, soliciting gifts, running your public phase social media strategies, planning events or more.

Now It’s Time to Test Your Plan

Follow these nine steps and you will have a preliminary campaign plan that you can test with your largest donors and most influential community members. Do this with a feasibility study.

By discussing your plans with your prospective donors and community influencers you will learn what they think about what you propose. If you use a traditional feasibility study model, you’ll hire a consulting firm to interview your key prospects and community leaders. The Capital Campaign Toolkit has pioneered a very successful new approach, Guided Feasibility Studies, in which expert advisors help you structure the feasibility study process, but you meet with your donors personally.

Whichever model you choose, this step in the campaign process is extremely important since it will set you on the road to success based on real data gathered from your donors.


Amy Eisenstein, Capital Campaign ToolkitAndrea Kihlstedt, Capital Campaign Pro

Amy Eisenstein, ACFRE, and Andrea Kihlstedt are co-founders of the Capital Campaign Toolkit, a virtual support system for nonprofit leaders running successful campaigns. The Toolkit provides all the tools, templates, and guidance you need — without breaking the bank.

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3 Key Tools Every Nonprofit Needs In Its Tech Toolbox

February 26, 2024 by Dennis Fischman Leave a Comment

A guest  post by Caitlin McClain at Redpath Consulting Group 

A notable 74% of nonprofits believe that digital transformation is essential to their organization’s growth, but finding the right technology to fuel that transformation can be an overwhelming process.

If you haven’t already, you’ll likely run across a wide range of specialized tools in your search for the right software solutions for your nonprofit. While these tools can certainly be helpful for everything from virtual event planning to marketing, they’re not all essential, especially for smaller nonprofits just looking to meet their basic needs.

In this guide, we’ll help you narrow your search by breaking down the three types of software that are most important for any nonprofit. With these three tools in your toolbox, you’ll be well-equipped to handle day-to-day operations and increase your organization’s capacity for growth.

1. A CRM

Nonprofits are fueled by relationships with supporters and community members.  Cultivating these relationships can improve fundraising results, further your cause, and expand your reach to new audiences. Naturally, this means that the single most important tool your organization needs is a constituent relationship management (CRM) solution.

CRM software should be the bedrock of your technology stack. This tool provides you with a comprehensive database to house everything you know about your relationships, letting you track donations, interactions, and personal details all in one place.

Whether you choose a well-known, customizable solution like Salesforce for Nonprofits or a more basic system, your CRM should enable you to:

  • Track all of your important relationships. From donors to volunteers to business sponsors, you should be able to create profiles in your CRM for everyone your nonprofit interacts with. Here, you can record their contact information, donation and engagement history, notes about your relationship, and more.
  • Learn how supporters engage with your nonprofit. By tracking all of a supporter’s interactions in one place, you can gain insights that help you understand them better and tailor your communications accordingly. For instance, you might learn that one donor only attends fundraising auctions and invite them to register early for your next auction.
  • Report on important fundraising metrics. CRMs with reporting features help you easily calculate and track fundraising metrics like donor retention rate, cost per dollar raised, and your organization’s average gift size.

Keep in mind that not all CRMs are created equal. Some are more robust than others, giving you a more holistic view of donors that helps you craft communications that speak to their unique interests and relationships with your nonprofit. However, if you’re a small nonprofit just getting started, you might benefit more from a more straightforward, affordable CRM.

To help you choose and implement the best CRM solution for your unique needs, consider working with a nonprofit technology consultant who can walk you through your options. They’ll take your history and goals into consideration and ultimately help you navigate the implementation process with ease.

2. Marketing Automation Tools

Once you have a place to track your nonprofit’s relationships and learn about supporters’ habits, you can start putting your data into action with marketing automation tools. Whether you want to automate emails, texts, or other messages, these tools can save your team time and enhance the personalization of your communications to help you connect with supporters.

For instance, Redpath’s guide to Salesforce Marketing Cloud explains that this email automation tool includes features like nonprofit-specific email templates, an intuitive email journey builder, a simple setup process, and data extensions.

Features of Salesforce’s Marketing Cloud email automation tool, also listed in the text above

With these features, organizations can easily create and customize automated email streams for different purposes, such as welcoming new donors or following up with attendees after a fundraising event. These email streams are triggered by a donor’s actions so your staff don’t have to lift a finger after setting them up.

This might look like:

  1. A man named Jeff donates to your nonprofit for the first time on your online donation page.
  2. This action triggers your automated welcome email series for new donors, and Jeff immediately receives an email welcoming him to your nonprofit’s community.
  3. Over the course of a month, Jeff automatically receives strategically timed emails introducing him to all the most important facets of your organization.

To make the most of marketing automation, look for a tool that integrates with your CRM. This way, your automation tool can pull data from your CRM’s donor profiles to make your automated messages more personal and relevant to each supporter.

3. Fundraising Software

Invest in software that helps your organization streamline fundraising processes and boost your campaigns’ success.

Fundraising software comes in many different forms—from payment processors to peer-to-peer fundraising platforms to virtual event software. To understand which fundraising tools you need, explore your CRM’s features first and determine which needs are already met. For instance, your CRM might come with built-in donation processing and fundraising campaign management features.

Then, examine your fundraising goals to determine what other tools would be helpful. If you plan to run a lot of fundraising events, for example, you might consider investing in an online auction platform or a peer-to-peer fundraising tool that will help you host more successful events.

Beyond event- or campaign-specific fundraising tools, your nonprofit can also benefit from more general fundraising solutions like matching gift software. According to re:Charity’s matching gifts guide, these tools help organizations drive corporate matches to completion and earn more fundraising revenue from both donors and businesses long-term.

Once you have these essentials and your team feels confident incorporating them into their day-to-day tasks, you can consider other types of nonprofit software to invest in as your nonprofit grows. Note any gaps in your technology now so you know what direction to take in the future when you’re ready to expand your tech stack.

 


Caitlin McClain head shotCaitlin McClain, Director of Marketing at Redpath

Caitlin leads the brand, creative and overall go-to-market strategy for Redpath. Offering over 10 years of experience in omni-channel and B2B marketing, she has a history of successfully implementing marketing plans and leveraging campaign analytics to drive revenue. She has a passion in communications and is skilled in empowering cross-functional teams to promote positive company culture and attain collective goals.

Caitlin has a Bachelors in Sociology from the University of Wisconsin-Madison and a Masters of Business Administration from the University of St. Thomas. When Caitlin is not at work, you can find her reading a good book, sipping on some chai tea, or enjoying activities with her family such as going on walks, boating, and traveling.

 

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Fundraising Tuesday: In Person vs. Virtual Fundraising Events–Key Considerations

February 20, 2024 by Dennis Fischman Leave a Comment

A guest post by Roger Devine at SchoolAuction

Event-based fundraisers have evolved quite a bit in the past few years. Giving tendencies have shifted to online with 63% of donors preferring to give online with a credit or debit card. At the same time, in-person fundraisers still remain a crowd favorite for many donor audiences.Tools and techniques for virtual fundraising multiplied, to the point where now every fundraiser needs to ask the question:

“Should we go for a flexible, easy-to-pull off online event, an engaging and fun in-person gala, or some combination of the two?”

It’s not necessarily an easy choice. In this guide, we’ll review how understanding the following factors can ensure you’ve made the right decision for your event attendees:

  • Audience
  • Budget and Resources
  • Event Goals and Content
  • Timeline and Flexibility

Audience

Donors participate in fundraising events for a variety of reasons, and understanding your audience is essential to knowing which event format will help the most with your fundraising goals.

Start by identifying your target audience. If your group has been fundraising for a while, you’ll have some data on your existing donors–start there, and make sure you have a good handle on the following audience aspects:

  • Demographics: The easiest starting place for this exercise. Smaller groups will have an intuitive understanding of their donor base, but larger organizations should consult their donor database to understand the core demographics.  If you have missing information, consider obtaining a data append to fill in the gaps.
  • Interests: Many fundraising galas offer opportunities for guests to receive something in exchange for their gifts; whether that happens through a live or silent auction, raffles, or games. These can be incredibly motivating for some supporters, while others might prefer public recognition of their gifts, in front of their friends and family.
  • Schedules: School-based groups know not to hold their fundraisers in the summer, or during school vacations. Nonprofit organizations that are not school-related might not have to worry as much about Spring Break, but might want to engage donors during popular seasons like Giving Tuesday.
  • Previous engagement preferences: Your donors’ past actions are a strong signal as to how they prefer to support your organization. For example, if your donors are scattered throughout different geographic locations, you may find that virtual fundraisers are your best bet.

Budget and Resources

A fundraising event needs to deliver a sufficient ROI to make the upfront costs and planning time worth it. Often, the decision on format comes down to what resources the organization can devote to its planning and execution.

In-person events, online silent auctions, and virtual events each have costs associated with them that the others do not.  Galas need a venue, event staffing, an emcee/auctioneer, catering, and decorations. Online silent auctions require an online auction platform. Virtual events need live streaming capabilities and software features to facilitate and maintain engagement. Depending on the existing resources your organization and team have, some of these may be easier for you to acquire than others.

And although you have to keep your available budget in mind, there are a few creative strategies you can use to maximize your resources. These include:

  • Pursuing sponsorships
  • Partnering with like-minded organizations
  • Requesting in-kind donations

As an example, your in-person auction committee can save money with sponsored support such as a venue, food, or entertainment.

Event Goals and Content

Organizations host fundraising events with a variety of goals in mind.  Raising money is the primary goal; but public awareness, broadening the donor base, and increasing engagement are additional motivations behind the decision to hold many fundraising events.

Due to their atmosphere, certain events such as galas, dinners, and live auctions are more traditionally effective in-person than online. Many donors prefer to have an in-person experience of networking and supporting the cause they care about with a group of like-minded supporters.

Online auctions and virtual galas, on the other hand, can reach a much larger audience; not just because guests don’t have to get to the venue, but because there are some donors who would prefer to support from the comfort of their own homes.

General engagement may be easier to make happen in person, but online and virtual events can still incorporate ideas such as games,challenges, countdowns, and incentives to help close the gap.

Timeline and Flexibility

Similar to the budgetary constraints discussed above, the amount of time you have to plan your event may have a significant impact on the type of event you can run.

In-person events and virtual galas often depend on the availability of resources such as venues, entertainment, auctioneers, and emcees who often need to be booked months in advance. Online silent auctions can generally be planned and executed within a couple of weeks.

It’s also important to remember that many organizations don’t choose between in-person and online fundraising events—they incorporate both into the same event. For instance, an online “clean-up” auction a few weeks after your gala can help maximize revenue with little additional effort.

SchoolAuction.net points out other online fundraising add-ons you can explore, including:

  • Online raffles: People love games, so raffles can provide a fun and engaging way for more supporters to participate.
  • Text-to-give: Adding this feature greatly enhances convenience as well as accessibility, since your donors can contribute instantly using their cell phone.
  • Merchandise stores: Offer branded merchandise, gifts, and other items. Once the store is set up, it can continue to generate sales and funds long after the initial fundraising event has taken place.
  • Crowdfunding pages:These are often successful since they foster a sense of community involvement and people enjoy their interactive elements, from chat features to tracking the campaign’s progress in real time.

Give yourself plenty of time to flesh out the details of your fundraising plan before you jump in head first. This way you won’t miss an additional revenue-building opportunity.

 


Roger Devine head shotRoger Devine is a co-founder of Northworld, the developer and distributor of the award-winning SchoolAuction.net auction-management software. Before starting the company, Roger worked for many years in software, website development, and publishing. He’s chaired at least 30 auctions over the past 20 years (one loses count after a while), has served terms on the boards of several area non-profits, loves all dogs on the planet, and lives in Portland, OR.

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