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3 Simple Communication Tips to Help Your Nonprofit Build Healthy Relationships With Donors

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A guest post by Elena Stewart

Nonprofit communication has changed drastically in recent decades. In the 1990’s, most people didn’t expect a personalized experience when dealing with the organizations they supported. Nonprofits would send a letter in the mail, and donors would send back a check — and that was it.

Now, organizations (and businesses) use algorithms, CRM software, and automation tools to personalize everything from our shopping carts to our newsfeeds. As a result, we expect personalization. And you can rest assured that your donors do too!

But donors are after more than a personalized experience; they want to feel that they have the inside scoop and a sense of belonging with the organizations they support. And they want to know they’re making a positive impact. Below are three practical communication tips for connecting with your donors!

Know the Core Functions of Your Strategy  

First, you must know how to create a successful donor communications strategy, which involves identifying your core functions. For example, you’ll need to focus on telling impactful stories about people instead of relying on statistics and numbers. A personal story about someone directly impacted by your organization can be powerful and inspiring.

You should also plan to regularly update your donors about the progress your nonprofit is making in the community and the world. Of course, you should always communicate how their contributions have made an impact.

Furthermore, it’s important to allow your donors to participate in the conversation. When people give their money to a nonprofit, they want to feel like they belong to the community and contribute to the world’s betterment. Take advantage of your donors’ expertise and resources when strategizing, and give them a platform to share ideas and opinions.

Send Email

Once you have your core functions in place, it’s time to make a plan for executing your donor communications strategy. To do so, you’ll need to choose the appropriate channels.

Chances are you already use email because it has long been among the most common platforms for donor communications. But there may be some things you can do to improve results.

For example, make sure each email is personalized by including the donor’s name, contribution amounts, and years with the nonprofit. And consider that email tends to lack the personal touch of a phone call. Think of ways to warm up your messages by recalling bits of your last conversation with the donor or mentioning their specific interests or recent donations.

You should also respond quickly when a donor emails you. When someone sends an email, it shows they are engaged in your nonprofit, and you want to maintain their enthusiasm with a fast and personal response.

And, of course, every email you send should be relevant to your organization’s goals, challenges, and progress. The occasional uplifting story can also go a long way in inspiring action!

Engage on Social Media   

If your nonprofit is not active on social media, now’s the time to engage. Develop your social media strategy around age and other demographics to determine which platforms to focus on for your messaging. Social media is an excellent way to post updates about your nonprofit, interact with donors and other supporters, and promote your cause.

You can even build a community by growing your online presence. Look for free tools that allow you to design custom infographics for explaining the challenges and victories occurring in your community.

Meet In-Person

We live in a digital world, but face-to-face communication is as powerful as ever. Look for opportunities to meet people in person so you can have natural conversations without the possibility of technical issues. The right body language and connecting on a human level can do wonders for moving people to become donors or continue their contributions.

 

There are many other ways to build healthy relationships with your donors through communication. A well-timed text message or handwritten letter, for example, can inspire people to action.

But the ideas above can help you lay a firm foundation for your donor communications strategy. Keep learning how to get your organization’s message across more effectively, and stay true to your mission and values along the way!

 

Would you like to read more helpful content or learn about communication consulting services for nonprofit organizations? Visit DennisFischman.com today!

Elena Stewart made the jump from a corporate job she wasn’t entirely happy with, to running her own business that gives her the financial freedom and flexible lifestyle she’s always wanted. As a life coach, she now gets the happiness of helping others get to the places that might seem out of reach.

3 Steps for Young People Starting a Nonprofit

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A guest post by life coach Elena Stewart

People of any age can make a difference in the world, and one way to start enacting change is by establishing a nonprofit. By creating an organization to fulfill your mission, you can garner support for your cause, obtain resources to help others, and more.

Check out these three steps toward starting a nonprofit, no matter how young (or old) you are.

1. Get Organized

Everything from getting your idea on paper to covering your bases tax-wise is part of organizing your nonprofit.

  • Select a business structure to operate your nonprofit under.
  • Investigate any tax obligations or requirements.
  • Name your nonprofit members or board and set up a decision-making process.
  • Make your CPA proud with batch invoicing software, which can help you keep track of important financial and expense information.

2. Find Funding

Sourcing funding for your nonprofit can sound intimidating, but with a combination of formal support and social traction, you can fill your organization’s financial needs.

  • Apply for grants and other financial programs based on your mission.
  • Start crowdfunding with the support of your social network (and friends of friends).
  • Launch a product to earn the income to support your nonprofit’s activities.
  • Work with Communicate! Consulting to learn how to approach donors.

3. Plan Your Priorities

Figuring out what your nonprofit will do and who it will help is essential, but what are the exact steps you need to take to be successful? Outline your priorities before you act.

  • Focus on a single cause or a handful of closely related ones and craft a mission statement.
  • Create measurable goals, preferably ones you can work toward in steps.
  • Generate interest in your mission with social media and other outreach.

If helping others is your true mission in life, starting a nonprofit could be just the way to do it. While you’ll need the support of your loved ones and community, you can start making positive changes in the world all on your own.

Elena Stewart made the jump from a corporate job she wasn’t entirely happy with, to running her own business that gives her the financial freedom and flexible lifestyle she’s always wanted. As a life coach, she now gets the happiness of helping others get to the places that might seem out of reach.

How To Get Your NPO Off The Ground

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A guest post by Elena Stewart

Every year, countless people decide they want to start a nonprofit as a way to bring positive change to their community. However, not everyone pushes through with their good intentions. Looking for insight on getting started? You’ve come to the right place!

It Starts With Research

Your very first step is to determine how your nonprofit idea can benefit your community. Do the research first, and the rest of the process will fall into place. The National Council of Nonprofits suggests going about it by identifying supply and demand like you would if starting a for-profit business.

Next, identify your target demographic. This will guide your content and help you choose which tools to decide when promoting your organization.

You will also want to look into the best business structure. As a nonprofit organization (NPO), you have options. You might operate as a sole proprietorship or, in some cases, an LLC. If you choose the latter, pay close attention to the legalities, and know that your nonprofit must register as a 501(c)(3). Any assets collected must also be earmarked for charitable donation should your LLC dissolve.

Foundation Building for Your New Nonprofit

Now that you have defined your objectives and have handled legal matters, it’s time to build a solid foundation. A successful nonprofit will consist of many people, including board members and volunteers. You can even have paid employees, although Patriot Software cautions you to pay close attention to your pay structure. NPO employees can’t be paid a commission based on the money they raise.

If you haven’t yet, write a business plan for your nonprofit and share this information with your staff and volunteers. You will also need to file as a tax-exempt organization and, ideally, appoint one person to handle your tax filings. This individual’s work should be double-checked for accuracy and omissions before being submitted.

Fundraising

Fundraising is the backbone of most charitable organizations. Although your plan is not to profit from your efforts, it takes money to do good.

One approach is event fundraising. Decide the types of events that you’d like to host. This could be anything from selling logo clothing to partnering with local restaurants for a “spirit night.” You can also get your community involved by issuing challenges where teams pay a fee to compete in activities, such as community cleanup or stocking food pantries.

Keep in mind here that, depending on the type of event you have planned, you may be required to obtain a special license or permit, particularly if you plan to serve alcohol or host a raffle drawing as part of your fundraising campaign.

NPO volunteer

Ongoing Accountability

As the head of a fundraising NPO, you’re also expected to provide annual reports to the government, as well as your Board of Directors each year. Make sure that you keep up with all of your fundraising events, donations, and outreach efforts. Don’t forget about in-kind donations, which are those that do not involve cash but, instead, a donation of goods or services — often in exchange for visible recognition.

Keeping accurate records is paramount to the ongoing success of your nonprofit as it increases trustworthiness and can streamline the audit process if the IRS comes to call.

There are many other subtle nuances to launching a not-for-profit endeavor. It’s hard work, but the return is worth far more than a corporate job could ever offer. Good luck with your efforts, and know that the work you do today will have a lasting impact.

If you’re looking for a marketing partner for your NPO, Communicate! Consulting is the service for you. From demographic targeting to crafting content that matters, Dennis Fischman is your go-to expert. Call 617-501-6219 today.

About the author: Elena Stewart made the jump from a corporate job she wasn’t entirely happy with, to running her own business that gives her the financial freedom and flexible lifestyle she’s always wanted. As a life coach, she now gets the happiness of helping others get to the places that might seem out of reach.

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