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The Nonprofit Marketing Guide, by Kivi Leroux Miller: a review

July 1, 2013 by Dennis Fischman 2 Comments

Kivi Leroux Miller feels your pain.  And she wants to help.

Kivi Leroux Miller

Kivi Leroux Miller

You work at a nonprofit organization.  Either it’s too small to have a communications department or nobody has recognized the need to market what you do until now.  You’ve recognized the need, but you feel daunted.  There are so many things you could do…and the so-called experts want you to do all of them yesterday!

Where do you get started?  How much can you do?  What will work best for your group and its cause? You don’t need theory or grandiose notions.  You need a friend who’s been there and can guide you through the process. Kivi wants to be that friend.

Throughout this book, you will hear great advice that you can put to use right away.  If you love the idea of a “quick and dirty marketing plan,” this is the book for you.

Be warned, though: “quick” is a relative term.  There are no magic wands to wave and no lamps to rub to get a genie to do the work for you.  This book will give you a good sense of what you need to do to be ready to plan and of all the resources–mostly time–that you’ll need to turn that plan into reality.  Knowing all that ahead of time will reassure you.  You’ll be able to see the road ahead.

As you go on reading the book, I predict that you’ll stop feeling daunted and start feeling excited.  You’ll see that (in Miller’s words), you can do it yourself without doing yourself in.  The later chapters of the book offer excellent advice on how to organize your efforts, how to take advantage of outside help when you need it, and “where to spend your limited dollars and where to scrimp.”

In other words, all the things you’d ask a trusted, wise advisor if you could sit down with her over lunch?  They are either in this book or on her blog.  Spend some time with each.  Then get started.

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“Three Ways You’re Making Sure I Won’t Read Your Tweet”

June 6, 2013 by Dennis Fischman Leave a Comment

drinking out of a fire hose

This is not what you want to do when you tweet!

“It’s like drinking from a fire hose,” people say about social media. We all know the problem: there’s so much information out there, how do I pick what to read?  Or, from the writer’s side: there are so many writers competing for an audience out there, how do I make sure that readers pay attention to what I say–or that they even notice it?

I’ve been following on Twitter since May 2012, and I’ve noticed contributors using the same few strategies for getting attention over and over again.  They must work.  In fact, some of them hook me.  But I’m always sorry afterwards.  Even if the content I read was worthwhile and useful, I feel a little soiled because of the way the writer lured me in the first place.  Those sordid strategies include:

  1. Scare tactics.  If you called me up on the phone and asked, “Are termites eating your foundations?”, I’d say NO and hang up.  I don’t respond to a hard sell.  I know it’s not in my interest to do so.  Same thing online.  If the message is “Read this or your competitors will eat your lunch,” I’m beginning to skip right by that tweet without opening the link.  I’ll take my chances on missing a bit of information just to avoid being taken for a sucker.
  2. Negativity.  “How your blog is turning people off.”  “The mistakes you’re making on Facebook.”  Now, I’m not perfect.  I know I have a lot to learn.  But couldn’t you possibly present me with an opportunity to do better, instead of telling me that everything I’m doing is wrong?
  3. Arbitrary numbers.  Nothing wrong with presenting a list of  four questions, or top ten links, or twenty-two websites…except that everybody’s doing it.  After a while, all these numbers run into each other and blur.  They sound like a gimmick, and they are.  Can we possibly save numbers for when they matter?

You may have noticed that the title of this blog entry uses all three of the strategies I think are being worked to death.  How did you respond when you read the title?  What do you think now?  What are some different (and perhaps better) strategies for standing out and being read?

Note: this post first appeared in March 2013, in my personal blog.

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The First Step into Social Media

May 28, 2013 by Dennis Fischman Leave a Comment

I’m 55 pages into Deanna Zandt’s Share This!  I’ve had two big surprises so far.  One is that the book has said very little about techniques or tactics for using social media: it’s mainly about the attitude you bring to it.  I tried to summarize that attitude in my very first tweet:

Recipe for good conversation: Listen. Ask questions. Pay attention to answers. Contribute when you can keep the conversation going.

(And, I might add, be yourself.  Not necessarily your whole self, everywhere, all the time…but nothing but yourself.  People will trust you partly because you show Imageyou consider them trustworthy.)

Surprise #2: most of this is what I do already, face to face.  I would never dream of walking into a room and telling everybody, “Listen to me because what I have to say is the most important thing”–so why would I walk online and do that?  And on the positive side: I try to share information and ideas and make introductions that I thing people would benefit from.  Does it really matter whether I do that face to face, on the phone, by email, or on Facebook or LinkedIn?
Note: this entry originally appeared in May 2012 on my personal blog.

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