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Live, on Social Media: Your Event!

October 1, 2015 by Dennis Fischman 2 Comments

Every event your organization holds is really two events: the one happening before your eyes and the one happening on social media.distorted mirror

What? You aren’t posting about your event on social media? Well, some of your guests are.

They’re snapping photos with their phones and instantly posting them on Facebook or Instagram.

They’re quoting your speakers on Twitter.

They’re live-blogging during the event and posing their opinions afterwards.

You planned your real-life event so carefully.  You left nothing to chance. So…

How can you make sure your real-life event is just as good on social media?

Here are eight suggestions from Bizbash.com, translated into nonprofit.

  1. Listen. Assign someone to follow what participants in your event are saying about it in real time.
  2. Post about the event yourself.  Ritu Sharma of Social Media for Nonprofits suggests creating a “command center” where your staff and friends will have “adequate power supply, the best seats and vantage point in the house.”
  3. Speak with the same voice. Do you want to be earnest? Funny? Ironic? Confiding? Settle on a tone and a relationship with the audience and keep it up.
  4. Keep it personal. Write like a human being–and write back to other human beings by name when they post about your event.
  5. Expect the unexpected and plan for it. What are you going to do if the lights go out? If your keynote speaker says something offensive? Know what to do.
  6. Put Twitter first. As Martha C. White says, “Tweets are the language of real-time social media conversation.”
  7. Woo “influencers.” Find people who have a big following among the audience you want to make your own. Get those people involved in your event, online or off.
  8. Be imaginative. Where might people be talking about your event? What terms might they be using besides the official event title? Search widely.
Social media are just as important between those big events. Which Social Media are Right for You?  Find out! Sign up for a free guide at www.dennisfischman.com.

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For Nonprofits, It’s Better to be Heard than to be Seen

September 17, 2015 by Dennis Fischman Leave a Comment

Touch your right eye.  Now, your left.eyeball

You have just put your finger on the most valuable commodity online.

Eyeballs are what you have.  Eyeballs are what the social media companies are selling.  Facebook is famous for selling you to brands, and now Twitter is getting into the act.  They will stick ads anywhere they can to offer more viewers to their advertisers.

That’s how they make money.

Nonprofit organizations have a different reason for being.  If you work at a nonprofit, you are trying to accomplish a mission.  Money may be a means to the end, but it is not an end in itself.

Nonprofits shouldn’t be in the eyeball business. We should aim to be heard.

We should be telling stories so well that people continue to hear them all day, inside their heads.  We should be getting our readers to talk about us with their friends.

One person who “gets it” because they read your blog, post, or tweet is worth a hundred who just saw it.

 

 

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What a Toddler Taught Me about Communicating

September 8, 2015 by Dennis Fischman 4 Comments

toddlers communicate

What is she saying now?

My nineteen-month-old niece was crying as if her heart would break.

Her heart was fine, actually.  It was her grandfather’s heart that was cracked open for a triple bypass, in a hospital an hour away.  So her mother had gone to the hospital, and I was spending the day taking care of her.  Alone.

“Honey, what do you want?” I pleaded with her.  And I thought, “If only she could tell me what she’s thinking.”

But she could.  She did tell me.  And your audience is telling you too.  Look and listen to what they do online, and you will find out what they want.

How does a toddler tell you what she wants?

Pointing.  My niece knows the milk is in the refrigerator, the bananas are on the table, and the TV remote is on the couch.  If she points at the table, you know she wants to eat a banana.  If she hands you the remote, it’s time for Bubble Guppies or Sesame Street.

Your audience knows where to find what they want online.  If they’re visiting your website or social media pages often, there’s something there they want.  So, find out where they’re pointing!  The pages, posts, or tweets they visit will tell you what will keep them coming back again and again.

Making happy noises.  My niece laughs, squeals, and talks excitedly in full sentences in a language I don’t understand when something makes her happy.

Your audience likes, shares, retweets, or recommends the content they like the best.  So, listen to their communications with other people to find out what kind of content will keep them gurgling with delight.

Keeping to a routine.  My niece gets up around the same time each day.  Five hours later, it’s time for her nap.  If it’s around 2:00 or 3:00 in the afternoon and she’s rubbing her eyes, I know it’s time to take her to her crib.

Your audience is online at certain times more than others.  Find out their pattern and you’ll know when to post.  They like reading more serious articles at certain hours and they go for distraction at other hours.  Keep track of that and you”ll know what content you should post when.

Oh, my brother-in-law is fine.  Thanks for asking!  And my niece is adorable–and three years old now, with an infant brother.

So I’m back to communicating with my audience: you. I post to the blog on Monday, Tuesday, and Thursday, at times that you have shown me you’re online. And I hope this message brightened your day a bit. If so, make happy noises: share this post with a friend!

 

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