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Fundraising Tuesday: Nonprofits, Emphasize Donors

June 7, 2016 by Dennis Fischman 2 Comments

What your nonprofit organization can do depends on where it gets its money.

funding sources

How do your funders shape what you do?

So says Jon Pratt, executive director of the Minnesota Council of Nonprofits, in a classic article in the Nonprofit Quarterly.

“The way an organization handles decisions about funding sources sets in motion an ongoing chain of consequences, further decisions and compromises about what the organization will and will not agree to do.”

 

How Reliable is Your Funding?

Pratt tells us that generally you can judge how reliable your funding is by determining where it’s coming from.

Three levels of reliability:
High reliability: United Way support, rental income, advertising, small-medium sized individual contributions, endowments, memberships.

Medium reliability: Ongoing government contracts, third-party reimbursements, major individual contributions, fees for services, corporate charitable contributions.

Low reliability: Government project grants, foundation grants, corporate sponsorships.

Unfortunately, in my experience, small nonprofits depend mostly on low-to-medium reliability funders. That’s why so many of us are constantly scrambling for new grants and contracts…even if it hurts our existing programs.

How Much Freedom Does Your Funding Give You?

You can also judge how much freedom of action your funders are likely to give you.

Three levels of autonomy:
High autonomy: small-medium sized individual contributions, endowment, memberships, fees for services, foundation operating grants.

Medium autonomy: major individual contributions, corporate charitable contributions,

Low autonomy: Third party reimbursements, government project grants, ongoing government contracts, foundation project grants, United Way support.

Again, I think it’s unfortunate that even fairly large community organizations have to depend so much on  low-to-medium autonomy funding sources.  That’s why so many of us spend so much time on compliance and reporting–and when we want to start something new, it’s why we have to work extra hours to do it.  We can’t pay for new programs with restricted funds.

One Key Takeaway:

Individual contributions are highly reliable AND they provide a high degree of autonomy.  They’re the best of both worlds.

Nonprofits should be spending more time and money cultivating individual donors.  That means we need to invest more in communications with our supporters: in person, by mail, by email, and through social media.

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Fundraising Tuesday: Hooked on a Feeling

May 31, 2016 by Dennis Fischman 1 Comment

Why do people give time and money to nonprofit organizations?

Most of us would like to believe it’s our noble mission that moves our supporters to act–or our high-quality programs, or our expertise in our fields.

Sorry.  That’s not it.

emotion chart

How does it feel to be part of your organization?

People choose to join, volunteer, and donate to your organization because of the way it makes them feel.

For-profit businesses are well aware of this.  To attract customers, they offer a specific emotional experience that makes a promise (as Pamela Wilson tells us):

  • Nike promises health, vitality, speed and an active lifestyle.
  • McDonalds promises quick, consistent food at a reasonable price.
  • Apple promises sleek, user-friendly technology that empowers your life.

Non-profits, do your supporters know what you are promising them? 

It could be the excitement of being part of a movement.  It could be the pride of knowing they have saved a life.  It could be inside information and analysis that makes them feel like an expert.

Whatever you are promising, make it clear to them–and always keep it at the forefront of your own mind.  Ask every day: How will my product or service empower, delight, entertain, or solve a problem?

Answer that question in all your messages, and keep the promise through your actions.and your supporters will be hooked on a feeling.  They’ll come back for more.

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Fundraising Tuesday: Write Me a Love Letter

May 24, 2016 by Dennis Fischman Leave a Comment

Cyrano de Bergerac

Cyrano could write a love letter. Can your nonprofit?

Listen, my friends: I’ve been trying to tell you how to write the ideal appeal letter in many different ways.

I’ve mentioned that your Board is not your audience, it’s your donors…and that you need to make your donor feel like the hero of the story, and get to know them, remember them, and thank them.

Forget what I said. Someone I just met said it better.

Why Donors Give

I was speaking to a conference of people with disabilities in the northeast U.S. last week. I was explaining that bragging about your organization and its accomplishments may make donors say, “That’s nice, but why should I care?”

I told them donors give not because you do good work but because giving makes them feel good about themselves. “Because of you,” the nonprofit should say to the donor, “a wonderful thing is happening.”

One participant at the conference turned his wheelchair to face me and raised his hand. “Now I get it,” he said.”What you’re saying is You want to write the donor a love letter. Share on X

Why a Good Appeal Letter is like a Love Letter

No heartsick suitor ever won his lady’s love by boasting. “I’m so great. I’ve done so well in so many ways. I deserve your love, so love me.” Sorry, Romeo, that’s not going to touch the heart.

What you have to say in your letter is what makes the other person–in this case, the donor–so love-able. Their values. The cause they support. The difference they make with each donation.

Persuade your donor that it’s their action that changes the world for the endangered people, species, or ecosystem they care about. Your organization is the vehicle by which they express what’s best about themselves–but only the vehicle.

Don’t focus on getting them to love you. Show the donor you love them.

Are you puzzled about how to write a love letter to your donor? Email me at [email protected]. I’ll be your Cyrano and show you the way to your donor’s heart.

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