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Fundraising Tuesday: Donors Give for the Wrong Reasons

April 12, 2016 by Dennis Fischman Leave a Comment

Heart has its reasons

My friend fretted, her hand tapping the table. “I’m going out with this great guy, and he seems to really love me, but….”

“But what?” I asked.

“But I’m not sure he really knows me. What if he’s in love for the wrong reasons?”

I shook my head in disbelief. My friend is smart, attractive, accomplished, warm, and loving. Chances are, this guy knows very well who she is. But if he doesn’t yet, he will…and it would be a tragic mistake to turn him away.

A tragic mistake I see nonprofits making all too often! Share on X

How to Make Your Donors Think Twice

How do nonprofits tell donors, “Don’t love me for the wrong reasons”? Here’s how you do it:

  • Don’t show any emotion in your appeal letters.
  • Don’t tell any stories.
  • Don’t show any pictures–much less, pictures that touch the donors’ hearts.
  • Throw statistics at them at every opportunity.
  • Talk to living, breathing people the same way you’d answer questions in a grant proposal.
  • At all cost, avoid finding out who your donors are and what they really want, and giving it to them. That would just be leading them on.

Your Donors Have Their Own Reasons to Give

Deciding to donate to a cause is an affair of the heart, not just of the head. Honor your donors’ good hearts. Don’t second-guess their motives.

Yes, of course, you should make it possible for donors to find out all the details about you. Make your financial statements public. Give evidence of your impact. If you have a “theory of change,” put it out there, on a back page of your website.

But not in your newsletter, and not in your fundraising appeals!

When you communicate with your donors, it’s like going on a date with the one who loves you. Don’t worry about reasons. “The heart has its reasons, of which reason knows nothing.” (Pascal)

 

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Fundraising Tuesday: Show Me You Care

April 5, 2016 by Dennis Fischman 1 Comment

careToday I received a letter in the mail from my health insurance company.

You are taking a certain medicine, they said, so every year, you should have a certain kind of blood test.  Are you doing that?  Will you ask your doctor to make sure?

The company called the letter a Care Alert, and everything inside it reinforced the message, “We Care.”

The envelope didn’t: it looked as if it might have been one of those Explanations of Benefits that don’t explain anything at all.  And of course, one of the reasons they care is that if I look out for myself, I can avoid serious health risks that would end up costing the insurance company a lot.

Still, the message itself was caring.  It was personalized, and it treated me like a responsible adult who can make good decisions with the proper information.

A Modest Proposal: Show You Care

I would like to propose that nonprofits aim at making all their communications as personal and as caring as the letter I received.

What would it take to do that?

  1. Knowing, and remembering, a lot about your supporters.
  2. Thinking, “How can I make my agency useful to this person?”  What topics matter to him or her?  What information would she or he find useful–not in a general way, but here and now?
  3. Calling on them to take action…and showing them how.

The tools exist to make all this possible.  Databases, constituent relationship management software and processes, email tools, various programs that remind you it’s time to send this kind of message to this specific person: they’re out there, and not that expensive.

But is your organization willing to spend the time and attention it takes to treating every client, constituent, prospect, or donor with at least as much care as a health insurance company showed to me?

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Fundraising Tuesday: The Key to a Good Appeal Letter

March 29, 2016 by Dennis Fischman 3 Comments

IWJ appeal letterA good appeal letter is not about the nonprofit organization.  It’s not even about the impact of its work.  It’s about the donor.

This appeal letter I received from Interfaith Worker Justice is not the ideal appeal letter–but it has one strong point.

The graphic says to the donor, “You are the key.”

The graphic stands out from the text.  It’s even more visible because the envelope bore the same graphic in the same color scheme.  My eye was trained to look for it before I opened the envelope.

“You are the key.”  That’s the message that made me, the donor, want to read the appeal letter, even though it could have been written much more effectively.  It’s also the message that makes a donor want to give.

How are you sending that message to your donors?

 

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