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Too Old for Social Media? Not!

August 1, 2016 by Dennis Fischman 3 Comments

A bright and accomplished colleague wrote me with a troubling question. 

There was  a job opening my contact encouraged me to apply for. I hesitated because one of the requirements said “Digital native” which threw me off. My understanding of the definition is people who grew up with technology from birth, but I thought that would be age discrimination, so they couldn’t possibly mean it that literally, could they? Can I get your thoughts about this situation?

How would you answer her?  Here’s the gist of what I said:

You, too, can become a digital native!

You, too, can become a digital native!

“Digital native” is a tricky term.  It should mean someone who lives and breathes social media, someone who doesn’t have to think about how to use them any more than you have to think about how to send an email—and that could be a person of any age.

Sometimes it does (thinly) disguise an attitude that the agency doesn’t want to deal with older workers, which is against the law, as you know.  The more I read, the more it appears to me that age discrimination is easy to get away with and hard to prove. 

I like your impulse to head off the criticism by showing what you know.  That’s what I have been doing on my blog, Twitter, and LinkedIn.  But realize that  I have been my own boss for the last few years, and you have a full-time job!

So, I agree that you need to pick your spots carefully.  LinkedIn is currently your strongest medium, and it would make sense to build on it.  If you’re asking me, I would suggest: Continue Reading

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Who Actually Sees What You Post on Social Media?

August 10, 2015 by Dennis Fischman 4 Comments

social media

When your organization posts text or photos or video on social media, who sees what you posted?  Answer: It depends on which social media you’re using.

Know the differences so you can invest your social media time wisely.

Facebook is huge, but the percentage of your followers who see your Facebook posts is small. If you have less than 10,000 page likes, on average, it’s about 7%.  That’s right, 93% of your followers won’t see a particular post! (And the problem is even worse the more followers you attract.)

Why?  Because Facebook doesn’t show everybody everything.

Let’s say that you have a follower named Sarah Thompson.  What will Sarah see in her News Feed (the main page where people spend their time on Facebook)?

  • She is more likely to see your story if she has recently liked, commented upon, or shared another of your posts.
  • If she likes text-only posts, those are your posts that she’s more likely to see.  If she likes photos, she’s more likely to see your posts that contain photos, and so on.
  • She’s more likely to see your post if other people have liked, commented, or shared, and less likely if they have complained about it.

Plus, Facebook keeps tweaking its algorithm (the rules by which it decides which of your posts get seen), sometimes from week to week.  The only guaranteed way to get seen is to pay Facebook for the privilege.

Bottom line: If you are a small organization, you will need exceptional content over a long period of time to get your Facebook posts seen.

Twitter is different from Facebook: it shows every tweet you tweet to everyone who follows you.  The trouble is that there are so many messages on Twitter, and they all rush by so fast, Sarah may not notice your message!

You will need to tweet the same basic message multiple times to give Sarah a better chance of actually reading it.  Again, plan on taking time to build a loyal following.

Google+ gives you the chance to target your message to the people you choose. You can send to specific communities (where everyone will receive it) or to circles that you have created (where they will receive it only if they have followed you back).

Check carefully to see whether the people you want to reach actually use Google+. Is Sarah there?  If not, she’s never going to see that brilliant article you posted!

LinkedIn gives you three ways to post: by updating your status, by participating in a group, or by writing a long-form post for LinkedIn Pulse (essentially, blogging on LinkedIn).

  • Status updates potentially get seen by everyone who has connected with you (unlike status updates on Facebook, and more like on Google+), but they tend to get pushed way down the page quickly (as on Twitter).
  • Groups allow you to post to a more selected audience…but it depends on them to check messages from the group and to click on yours.  Will Sarah pay the attention and take the time to open your post?
  • Posts are more likely to be seen by people who have connected with you, but they are available for everyone to see. All these ways of putting content on LinkedIn will be there and easily accessible to anyone who comes looking for you.

We could go on adding examples from YouTube, Instagram, Pinterest, etc., but the point would be the same:

Know where your audience is on social media.

Know what it takes to get your message seen on that particular medium.

Take time to build a loyal audience–so THEY come looking for YOU.

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5 Things Every Nonprofit Should Know about Social Media

July 30, 2015 by Dennis Fischman Leave a Comment

social media conversation

Join your supporters for a chat!

Would you go to a party to meet people who support your cause? Probably.  You may already have been to a couple this month. Online, Facebook is that party.

Would you attend a conference to meet other people in your field?  Sure!  You may have conferences that you just wouldn’t miss. Online, LinkedIn is that conference.

When you ask yourself, “Why should I spend time on social media?”, think about these points that Stephanie Frasco makes.  She addresses small businesses, but her counsel pertains to small nonprofits too.

  1. You Have To Be Active Online (somewhere). Otherwise, in 2015 people won’t believe you really exist!
  2. Your Customers Are Active Online (somewhere).  Your donors, funders, and clients all spend time online.  You need to find out where they meet and show up there too.
  3. You Must Be Accessible.   Social media work both ways!  Besides sending out messages, listen to what your fans have to tell you.  Be open to both criticism and praise.  Respond promptly.
  4. You Need To Blog.   You have specialized knowledge, inspiring stories, memorable photos, an insider’s perspective on homelessness, or art, or the community where you live.  Share it.  Become your supporters’ go-to source for information–so that they seek out you.
  5. Social Media Should Be Social.  “That means starting conversations, replying, and engaging with your customers online,” Stephanie says.  “Just imagine you’re at a party.”

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