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How to Communicate When You’re Stressed

August 12, 2014 by Dennis Fischman Leave a Comment

Sometimes actions really do speak louder than words.

Our nonprofit organization was hiring a development consultant. I had introduced the Executive Director to the perfect candidate.

But we nearly lost her–because the ED was too busy dealing with the crisis of the day to come to a final agreement and hire her.

The consultant called me and told me what was going on. She was concerned, even aggrieved. Did we really value her time? Was this how we expected to work together?

“Donna, I am so sorry,” I told her. “We really, really do want you. It’s just that we have been too stressed to take the actions that would reduce our stress–including hiring you.” She understood. I breathed a sigh of relief. Then, I lit a fire under the ED, got her signature on the agreement, and supervised the consultant myself from then on.

You can learn from our mistakes. (We did.) Look at your actions as they appear to others.

  • Are you unconsciously telling people they’re not important?
  • Are you relying on a relationship before it’s really been built?
  • Do you give people enough attention just when they’re getting to know you?

When you’re feeling overwhelmed, slow down and communicate MORE.

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Doing Less with Less

August 15, 2013 by Dennis Fischman Leave a Comment

Have you ever seen the motto below in a workplace?  

“We have done so much with so little for so long, we are now qualified to do anything with nothing.”

It’s supposed to be wry, humorous, witty.  Instead, it’s become a style of management.  And it doesn’t work.

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When businesses ask workers to do more with less, the most dedicated workers do try.  Eventually, even they end up reducing quality to meet the demand for quantity.  And their companies fall behind.

When funders ask nonprofits to do more with less, the nonprofits skimp on the tools and training they need in order to do a good job, and exploit their workers’ commitment to the cause to pay them less than a living wage.  Result?  Low staff morale, high turnover, and reduced quality service to the clients.

Now, technology can sometimes make work more efficient.  Sometimes, though, it changes the way people are used to getting the job done without letting them actually do any more. 

Instead of more with less, the company gets less for less.   You get what you pay for.

Isn’t it time to try doing more with more?

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The Power of Pull, by Hagel, Brown, and Davison: a review

August 5, 2013 by Dennis Fischman Leave a Comment

If you’re a manager–particularly a corporate manager–particularly a manager in a top-down, siloed, “do it the way we’ve always done it” corporation, then The Power of Pull may be for you.  It will tell you:

1. People need to learn new information and make new contacts all the time, because the challenges they will face in the future are unpredictable. You never know what it is that you will need to know, or who will be your most valuable collaborator.  Seek serendipity.

2. Organizations need to create environments in which people can do all the things in #1.

And that’s it!  The questions at the end of each chapter will help you see whether you (or your organization) are following the book’s advice.

I am not a manager, nor am I a corporate type, so maybe I am missing something.  I thought, however, that even in 2010 when this book came out, all this was old news.  Not only has there been chatter about the need to adapt to the Information Age since the 1990’s.  Way back in the early 20th century, Dewey stressed that the ability to find things out is just as important as the ability to remember what we’ve already learned.

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Still, I wish some people in government would read this book.  Maybe they would think twice about demanding more planning, more measurement, and more standardization from community organizations that receive government funds.  They could learn from this book not to stick with a model that the most nimble for-profit organizations are leaving behind, because it stifles both creativity and productivity.

We, the public, would benefit if government spent more time and more money on enabling nonprofit organizations to learn from one another and create new partnerships, instead.

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