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Nonprofits, Reuse and Recycle your Communications

April 18, 2016 by Dennis Fischman Leave a Comment

reduce, reuse, recycleNonprofits make communications hard.

We think that every time we write a blog entry, or send direct mail, or post to social media, we have to come up with a new idea.

Instead, remember the old mantra, “Reduce, reuse, recycle.”

REDUCE the time and effort it takes to communicate with your donors. It’s not a bad thing for your donors to hear the same message again and again: it’s a good thing! As Marc A. Pitman has said on a post about the myth of donor fatigue:

The ad guru David Ogilvy is supposed to have said that it takes a person hearing the same message seven times before they take action. So make sure to tell the stories seven times.

REUSE content in the same communication channel. Yes, you can use the same content with only minor tweaks.

  • You wrote a great blog entry for Mother’s Day 2015? Update it and republish it for Mother’s Day 2016.
  • You posted a link on Facebook that got a lot of attention?
    • Post the photo from the linked article, with a caption.
    • Post a quote from the article and ask for comments.
    • Take the idea of the article and turn it into a poll.
  • You tweeted a message? Tweet it at different times, every day, for a week. Different people are going to see it each time.

RECYCLE content in different channels. That blog entry could be an article in your newsletter, or a great op-ed in the local paper. The video clip on your website could be included in your thank-you email.

This Friday, April 22, 2016 is Earth Day. Use your older content in new ways and you’ll have time to celebrate!

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4 Things Your Organization Should Know about Facebook

March 30, 2015 by Dennis Fischman Leave a Comment

Is your business or nonprofit organization on Facebook? Chances are, you’re not taking advantage of some of its best features.

Do you know how to:

  1. Schedule your posts ahead of time? (Put a bunch of posts up when you can, then see them show up when you want them to.)
  2. Save stories that other people post, to read later?
  3. See which of your posts got the most likes, comments, and shares?
  4. Find out more about your followers?

You can use these tools to save time, reach more people, and build relationships with potential donors…but only if you know how.

How to Schedule Your Facebook Posts in Advance

On your organization’s page, you can do something people can’t do on their personal pages: you can create a post and schedule it to go up later. Here’s how:

  1. Start creating your post at the top of your Page’s Timeline
  2. Click next to Post
  3. Select Schedule Post
  4. Choose the date and time you want the post to be published
  5. Click Schedule

Scheduled posts need to be shared between 10 minutes and 6 months from when you create them. For most of us, that should not be a problem!

How to Save Other People’s Facebook Posts

Have you ever seen someone post an interesting article and thought, “I’d like to read that, but I don’t have the time right now?” If the post contains a link to a story, you can save that story to read later. Here’s how you do that, too.

In the upper right corner of the post, there’s a little down arrow: click on that. Choose “Save [the name of the story].” That’s all there is to it!

When you want to see that story later, go to the main Facebook page. On the left, you should see a menu that includes things like News Feed, Messages, Events, and the like. Once you have saved anything, you will have a Saved item on that menu. Just click there to find and read the stories you saved before.

How to See Which of Your Posts Gets the Most Likes, Comments, and Shares

At the top of your organization’s Facebook page, above the banner photo, there is a line that says:

Page Messages Notifications Insights Posts

“Page” is what you usually see, and so it’s in bold.

Click on “Insights.” You’ll reach an Overview page that shows you graphs of Page Likes, Post Reach, and Engagement. Scroll down a little further and you’ll see a list of five recent posts. At a glance, you’ll be able to see which of your posts:

  • Reached the most people (the yellow bars on the list)
  • Contained links that were clicked the most often (the blue bars)
  • Attracted the most likes, comments, and shares (the pink bars)

If you want to see more than just five, scroll down a little further and click “See All Posts.” That will bring you to a page that first, shows you WHEN your fans are online.  That’s very helpful for deciding when you want to schedule your posts! Scroll down a little more and you’ll see the list with the yellow, pink, and blue bars for all your posts.

Expert tip! You can find out the engagement rate as a percentage, if you like that better than the number of likes, comments, and shares. Just click on the arrow to the right of  “Likes, Comments, & Shares” and choose the Engagement rate option from the menu.

How to Find Out More about Your Followers

The next time you open Facebook, try searching for “Pages liked by people who like [your organization].”

Jon Loomer did.  In fact, he narrowed it down to “Pages liked by Marketers from United States who are older than 25 and younger than 50 and like Jon Loomer Digital and Amy Porterfield and Mari Smith and Social Media Examiner“–just to show he could do it!  But you should start with the pages that any of your followers have liked.

Run that search and Facebook will tell you:

  • All the pages that your followers have liked, and who liked which page.
  • How many people, total, like that page.
  • Other pages that people who like a specific page also like.
  • Which of your own friends liked that page (if you are using Facebook as an individual)
Expert tip! Here’s a set of slides from my colleague Marc A. Pitman on how you can use Facebook and other social media to find out more about your nonprofit donors.

How to Research Donors with Social Media from John Haydon

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How to Make Your Meetings Happy and Productive: 3 Questions You Can Ask

April 24, 2014 by Dennis Fischman Leave a Comment

We love talking with friends.  We hate going to meetings.  Why?

Too often at meetings and conferences, we’re listening to people we don’t know, talking about an agenda that doesn’t matter to us.

With friends, we can share not only thoughts and plans, but hopes and dreams–the things that make us get out of bed in the morning–the things that make us human.

If only we could invite people to bring their whole humanity to the conference room. But how?  Ask these three questions.

1. How You Got Here

“What is the winding path of your life, that has brought you to the work you do?” Hildy Gottlieb of Creating the Future asks this question at the beginning of every event.

Every time I begin a training or facilitation or even sometimes a keynote address, I ask people to turn to their neighbor and spend a few moments asking and answering those two questions. Every time, the room comes alive with chatter and laughter and gesticulating hands.

Try asking this question at the start of your next Board meeting.  See how happy and productive the rest of the meeting becomes!

2. The Awesome Thing that Happened

Marc Pitman, The Fundraising Coach LLC, begins training sessions with the question “What is something amazing that happened to you this week?”  Hildy Gottlieb asks the same question at the beginning of every Board meeting.  Why?  She quotes Hank Green:

There are two ways to make the world a better place. You can decrease the suck, and you can increase the awesome… And I do not want to live in a world where we only focus on suck and never think about awesome.

If your meetings feel like a great big time suck, start them with awesome.

3. What You Will Remember

You’ve come to the end of your panel, or conference, or meeting, and it was grand.  Really.  But you have phone and email messages and a long to-do list awaiting you.  How do you remember what you learned, and carry the experience into your daily work?

Hildy Gottlieb suggests giving yourself the rare pleasure of reflection.  At Creating the Future:

We ask folks to look over the notes they may have jotted down during the meeting, and to share what in particular stood out for them about the meeting.   It is again very grounding to learn about each other in this way. And it is also a great segue to ongoing email conversations that can carry us through to the next board meeting.

Talking about what matters to you will help you remember.  Listening to what other people care about will help you pull together as a group.  Knowing that you will make time to do both will make your meetings happier and more productive.

Try it and see!

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