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TY Thursday: Great TY Letters

March 3, 2016 by Dennis Fischman Leave a Comment

thank-you letter

We’ve been talking about “creative” ways to thank your donors using videos, phone calls, poetry, and gifts. But who says a traditional thank-you letter can’t be creative too?

What You Need to Know Before You Thank

First, get the basics right. As Allison Gauss reminds us:

For a truly meaningful thank you, there are a few things you should know about the person you’re thanking.

  1. Who is the donor?
  2. Which campaign or program did they give to?
  3. How will you turn their gift into impact?

Great Advice on How to Start

Once you know your donor and you can state how their donation will make a difference, you can start writing. Where do you start? You’re in luck! Generous experts have given us all great advice on to write letters our donors will treasure.

  • Beth Ann Locke advises us, “Start with appreciation. End with thanks. And liberally sprinkle gratitude in between.” Find out how in this great article.
  • Caryn Stein of Network for Good gives us 5 Rules for Thanking Donors.
  • Pamela Grow shares A free thank you letter template you can swipe!
  • Gail Perry of Fired-up Fundraising tells us How to Craft a Killer Thank-You Letter.

Writing the Ideal Thank-You Letter

I’d be silly not to mention my own article, The Ideal Thank-You Letter Went Out Today. If you wrote the ideal thank-you letter, you:

  • Called me by name.
  • Confirmed how much I gave you.
  • Told me how my gift would make a difference.
  • Illustrated my impact with a story.  Another story, besides the one in your appeal.
  • Included a photo or image to make my impact real.
  • Told me about how else I can help: by volunteering, or liking you on Facebook, or spreading the word to my friends. (The famous “call to action.”)
  • Signed it by hand, and wrote something just for me.

It’s Never Too Late

Are you looking back at that perfunctory piece of paper you mailed in January and wishing you had taken the time to write a better letter? It’s never too late!

Pick some first-time donors, some loyal donors, and some major donors from your list.

Write to them, “I was thinking of you again today because something happened today that only happened because you gave.”

Tell them a story. Show them a photo. Give them the details. And give them the credit.

Your donors will thank you!

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TY Thursday: I Wrote This Poem Just for You

February 11, 2016 by Dennis Fischman Leave a Comment

Poems for donors

Have you heard the advice that you should thank your major donors seven times before you ask them for the next gift?

People dispute it. Pamela Grow says you should ask again during the honeymoon period after the first gift. But there’s no denying that you need to thank your donors early and often–and in many different ways.

Here’s one way you might not have thought of. Send them a poem.

Poems that Say “Thank You”

If you want to find poetry that expresses gratitude, you can find plenty to quote online. Choose the verse that fits your donors the best. If they like inspirational messages, you might try this one:

For what you have done,
for what you have said–
For what you have helped me with,
thanks seem not enough.
I want only to tell you one simple phrase,
Yet I feel the need to ensure
that the emotion is conveyed.
If I could just say it, and ask you, please,
multiply my thanks by infinity.

Perhaps your donor is slightly more literary. You could send her this excerpt from Giving, in Khalil Gibran’s book The Prophet:

And you receivers – and you are all receivers – assume no weight of gratitude, lest you lay a yoke upon yourself and upon him who gives.

Rather rise together with the giver on his gifts as on wings;

For to be overmindful of your debt, is to doubt his generosity who has the free-hearted earth for mother, and God for father.

No matter what kind of poetry you borrow and share, this is vital: add your own thoughts at the end, by hand. (For instance, if I sent the Gibran verse, I might add, “You are exactly the type of generous person that the poet is talking about. Let’s continue to rise together!”)

Writing Your Own

A hand-made gift can be more precious than anything bought in a store. When you write a poem yourself, it says–better than any famous poet can–“I love what happens when we’re together, for a cause.”

You hesitate. You’re not a writer? It doesn’t matter, really. The feeling is more important than the words.

For instance, here are a few words from me to you:

Who says “thanks” to you? You toil all year,
each day (long days) to bring the money in
so people seeking help will find it here
and not be stopped before they can begin.

You meet the donors, send out your newsletter,
Share stories face to face and through email;
write posts and then rewrite them, make them better,
bring
them to life: find the vivid detail

to win the memory, photos to catch the eye.
And when the precious gift does finally arrive,
you thank the giver: right away, reply
so the love they’ve shown will be returned, and thrive.

I send my gratitude to you, fundraising pro.
Donors would too, if they knew you as I know.

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Nonprofits, Many Thanks

January 4, 2016 by Dennis Fischman Leave a Comment

thank-you letter

Write the ideal thank-you letter

Are you sending out a lot of thank-you notes?  (I hope so, since that means you got a lot of donations!)  Here are some great tips on writing thank-yous that people will remember.

  • Caryn Stein of Network for Good gives us 5 Rules for Thanking Donors.
  • Pamela Grow shares A free thank you letter template you can swipe!
  • Beth Ann Locke advises us, “Start with appreciation. End with thanks. And liberally sprinkle gratitude in between.” Find out how in this great article.
  • Gail Perry of Fired-up Fundraising tells us How to Craft a Killer Thank-You Letter.
  • I’d be silly not to mention my own article, The Ideal Thank-You Letter Went Out Today. (It’s the sequel to The Ideal Appeal Letter Begins With You.)

My friend Ann Green has it right: we should be thanking our donors all year long.  In fact, she suggests we set up thank-you calendars the same way we set up editorial calendars.  Now, there’s a resolution to keep in 2016!

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