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How Your Nonprofit Can Use Twitter–Even If You Don’t Tweet

August 13, 2015 by Dennis Fischman 3 Comments

What are people saying about your nonprofit?  Who lives in your area and cares about your cause?  Who’s looking for your help right now?

You can find out.  You won’t have to hire a private investigator or ask the NSA to give you secret data.  What you need is Twitter search.

Is Your Constituency on Twitter?

You may be surprised at who’s using Twitter these days.  “For Black Americans, the social network of choice may very well be Twitter, as 25% of Twitter users are African Americans (approximately double the U.S. population),” says marketing expert Jay Baer.

In fact, a Pew study reveals, “The typical Twitter user is an 18-29 year-old educated minority with a well-paying job, and slightly more likely to be male than female…Use of Twitter across all age demographics is on the rise.”

Listening In to Conversations

Twitter offers you the chance to be a fly on the wall when the people you care about are talking.  As Tao of Twitter author Mark Schaefer points out, “If you search Google, Bing or Yahoo, your results will be articles, videos, and websites. But if you search Twitter, the results are real-time conversations.”

What could your nonprofit find out by listening in to conversations on Twitter?  Let’s say your mission is to create affordable housing.  You could find:

  • People living in your town who have expressed positive sentiments about affordable housing
  • Tweets that mention your agency by name
  • Elected officials who have (or noticeably have not) addressed the issue
  • Media personalities who take an interest in the issue
  • Donors to your organization and what’s on their minds

Getting In On the Conversation

Even if you never send a tweet yourself, this information could be highly valuable to you.  You could add like-minded people to your mailing list, or recruit a public figure to speak at your next event.  You could find out how you look to your community.  You could do donor and prospect research that produces more gifts.

But if you tweet, you make yourself part of the conversation.  Imagine:

  1. Building a relationship with that high-powered donor who’s too busy to have a meeting, but always answers his tweets.
  2. Answering questions about affordable housing so that people know you’re the thought leader in the field.
  3. Lobbying a public official and having many of your supporters join in.
  4. Finding someone who needs housing right now, helping them obtain it, and watching them sing your praises online.
  5. Getting on the radar screen of people who might never have seen your name any other way.

Whether you use Twitter search to gather information or also tweet to take part in a conversation, it could be a powerful tool for your nonprofit.

Are you already using Twitter at your nonprofit?  What advice would you give an agency that wants to start using Twitter?

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Find and Attract the Audience You Want

July 27, 2015 by Dennis Fischman 15 Comments

People like you on Facebook.  But you’re not the only one they care about.  Other people, organizations, interests, and places have also convinced your organization’s friends and followers to hit the “like” button.

That’s a treasure trove of information for you about the audience you’ve already reached. How can you use it?

 

Facebook Search is Prospect Research in a Click

The next time you open Facebook, try searching for “Pages liked by people who like [your organization].”

Jon Loomer did.  In fact, he narrowed it down to “Pages liked by Marketers from United States who are older than 25 and younger than 50 and like Jon Loomer Digital and Amy Porterfield and Mari Smith and Social Media Examiner“–just to show he could do it!  But you should start with the pages that any of your followers have liked.

Run that search and Facebook will tell you:

  • All the pages that your followers have liked, and who liked which page.
  • How many people, total, like that page.
  • Other pages that people who like a specific page also like.
  • Which of your own friends liked that page (if you are using Facebook as an individual)

What Can I Do with That Information?

All very interesting, you say, but so what?  I’m interested in who likes me.  Why should I care who else my audience likes on Facebook?

Here are seven ways you can use that priceless information.

  1. Find out more about your prospects and donors.  The next time you talk with Sarah Supporter, you might have a different conversation if you know she likes cooking than if she likes extreme sports.
  2. Signal what you have in common.  Use the like button yourself to give a better picture of your organization.  Jim Neighbor might like you better in real life if he knows you both care about the New England Patriots–or public radio–or craft fairs.
  3. Pick topics for your blog or social media.  Let’s say a lot of your followers like Downton Abbey, and you run a community health center.  Blog about “What Lady Sybil would say to our nurses.”  Watch your likes, comments, and shares climb–because you are talking about something that interests your followers.
  4. Find the venue for your next event.  If half your followers like a particular bookstore, won’t they be more likely to attend your event if you hold it there?  You may draw a different crowd than you would if you held it at a church, or at a restaurant.
  5. Attract new friends from the same circles.  Let’s say you build housing for the homeless.  Many who like you also like a “dress for success” program that gives business clothes to job seekers.  You can like that program, comment on its Facebook posts and share them occasionally.  People will notice.  Some will come check you out.
  6. Attract new friends from completely different circles.  You notice that your Facebook friends are all white middle-aged women who live in a certain town and like Republican candidates.  Is that really the only group that will support you?  Discuss strategies to reach out to other demographics.
  7. Make your content more appealing.  As much as Mark Zuckerberg would like it to be, Facebook is not your whole world.  Do you send out newsletters?  Update your website?  Email your supporters?  Ask them for money?  Knowing what your supporters like on Facebook, you can tailor all your communications–online and off, and face to face–to what interests them.  After all, you know their interests.  They told you, and you found out.

Give it a try!  Right now, open a new browser window, go to Facebook, and try searching for “Pages liked by people who like [your organization].” (Of course, you have to fill in the actual name of your organization!)

Then, please write a comment below.  Let us all know what you found out, and how you are going to use it.  I’ll bet there are at least seven more ways nonprofits can use Facebook search that I haven’t thought of.  Share yours here.

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