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Fundraising Tuesday: P.S., QR Code, and More Money for Your Nonprofit

February 6, 2024 by Dennis Fischman Leave a Comment

In nonprofit fundraising, everything old is new again.

One of the best appeal letters I received at the end of 2023 was from Second Chances Inc., a local nonprofit that “reuses and recycles clothing, shoes, and accessories so that homeless and lower-income people feel confident and valued as they take their first steps toward brighter futures.”

Second Chances appeal letter frontSecond Chances did all the things you have to do to send out the ideal appeal letter.

  • They called my wife and me by name, not “Dear Friends.”
  • They told the story of one person in trouble.
  • They used a photo, quotes, bold and underlined text to break up the dreaded wall of text.
  • They said you many times more than they said we.

These are all classic ingredients of a fundraising appeal that works.

Something old, something new

One other thing Second Chances did right, which regular readers of this blog will recognize: they used a P.S. The postscript (along with the salutation, photos, and bold text) is one of the first things that most potential donors will read when they receive your mail.

A postscript is not an afterthought. Actually, I suggest that writing the P.S. should be one of the earliest things you do when drafting your fundraising appeal! So, it’s vital to use that highly desirable space in your letter to make it more likely that the person reading it will donate.

How do you spur donations? One way is to drive home the message that you were telling in the main body of the letter. For instance, Second Chances could have referred back to Alyssa, the person who received the bag of winter clothing, whom they tell about earlier in the letter. They could have said something like, “There is someone else just like Alyssa who is shivering in the cold right now, and you can help her. Please make your donation today!” And that would have worked.

Second Chances chose a different way to make donations more likely. They made donating easy.

Second Chances appeal letter back with QR CodeIf you look at the back of their letter, your eye will immediately get drawn to two things, the signature, and the little black box that looks a bit like a maze. Yes, that’s a QR code!

QR codes have been around since the 1990’s but were never in widespread use until the outbreak of Covid in 2020.

Suddenly, the entire world sought quick and easy ways function without physical contact. QR codes were the perfect solution. The codes are free, easy to make, and easy to maintain. Almost everyone carries a phone with QR scanning capabilities. You could dine at restaurants and bars without touching a menu that’s been touched by other people, reducing the spread of germs. You could pay for items without touching cash or pushing buttons on a card reader. (from A brief history of QR codes)

Second Chances did not add a QR code just to look trendy! I am sure they thought it was a great way to make their paper fundraising appeal more interactive. For the donor, making that gift doesn’t have to mean typing the Second Chances URL into their web browser, navigating to the Donate page, and then going to PayPal. Just pull out your phone, and the next steps are automatic.

What is your nonprofit doing to use both time-tested techniques and new technology to help your donors decide to give, on the spot? Share on X

 

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Fundraising Tuesday: Making a First Impression

June 15, 2021 by Dennis Fischman Leave a Comment

There’s an old saying: “You never get a second chance to make a good first impression.” Nowhere does that saying apply more than when you write a fundraising appeal letter.

Whether the donor even opens the letter depends on the envelope. Whether they give it a second glance depends on whether or not you get the name right–and what you say in the postscript–and whether you’ve made the letter easy to read.

Now, let’s say they start to read those words you, the writer, thought about so long, and worked and worked to get just right.

If the first sentence of your appeal letter doesn't compel your donor to read on, you may just have wasted your time sending it. Share on X

And that would be a shame! So, what can you do in the very first sentence of your fundraising appeal to spur your potential donor to read the rest, and donate?

First Sentences That Pull Donors In

Here are the first sentences of some fundraising appeals I received recently that made me read the rest of the letter:

It wasn’t Mai’s decision to call the police. (RESPOND, an agency working to end domestic violence)

In a few weeks, a high-priced team of lawyers will ask the Supreme Court to stop you from helping farm workers. (United Farm Workers)

Imagine you are 15 years old and you woke up this morning as your detention center roommate was being rushed to the hospital with a fever, sore throat, and a raspy cough.  (The Sentencing Project)

$15 doesn’t sound like much, I know. It could buy a nice lunch or a few fancy coffees…or it could provide emergency relief, lifesaving medical treatment, clean water and sanitation…right now. (International Medical Corps)

It’s personal. (Community Cooks)

It’s just an “LGBTQ Safe Zone” sticker. Yet, when you put it up in your synagogue, JCC, day school, or other communal space, you just might change the world. (Keshet, for LGBTQ equality in Jewish life)

Maria left an unsafe home and a volatile relationship and found her way to a shelter in Cambridge earlier this year. (Second Chances)

How many times have you seen a homeless woman on the street, and passed by with neither of you any better off? (On the Rise)

How a Great First Sentence Works

If you’re like me, you receive dozens of appeal letters over the course of a year. What was it about these examples that caught my eye and made me want to know more?

  1. Story. The first sentences in the letters from RESPOND and Second Chances put me right into the middle of the action. As a reader, I had to find out what happened next.
  2. Surprise. The International Medical Corps and Keshet spotlighted a small action I could take that could have a dramatic result.
  3. High stakes. The Sentencing Project made me imagine a teenager who could be getting Covid-19, a matter of life and death.
  4. Emotion. Some of these letters frightened me. Some inspired me. Some made me discontent with the way things are now. Some made me smile at the thought of how things could be.
  5. The letter was about me…and someone who needs help.
    • The UFW got me to bristle at the thought of “high-priced lawyers” taking away my right to give.
    • On the Rise made me think about how it would feel to have a genuine relationship with that woman on the street.
    • Community Cooks captured the essence of why most people donate: because it’s personal.

Notice what these first sentences didn’t do

All these first sentences avoided the deadly weaknesses that send so many appeal letters to the recycling bin, unread and unanswered.

They didn’t speak in generalities, but got down to cases.

They didn’t talk about what matters to the organization: the fiscal year coming to an end, or a budget that has to be balanced, for instance. In fact, they didn’t mention the organization at all.

Instead, all of them pinpointed what would matter to me, the donor. They literally put me first.

Two Ways to Make a Good First Impression with Your Next Appeal Letter

When do you write your next fundraising appeal letter? Maybe you’re working on it right now. Here are two things you can do make that first sentence a winner.

Find it in what you’ve already written. Take a look at your current draft. Are the first few sentences (or paragraphs!) humdrum? Did it take you a while to get to the part that’s going to be exciting to the donor? Then you can either move the exciting part ahead of routine part,  up to the first sentence–or just cut the beginning you have now and begin with what the donor will want to hear.

Write the first sentence last. If you’ve got a lot of good material but nothing to make the donor have to read it, put yourself in the mind of the person who’s picking up your letter in the mail. What is there about what you’re saying that you can say simply, briefly, in an exciting way?

Make that the first sentence, before it goes in the mail. You’ll make a good first impression–and more money for your cause.

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