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Live, on Social Media: Your Event!

October 1, 2015 by Dennis Fischman 2 Comments

Every event your organization holds is really two events: the one happening before your eyes and the one happening on social media.distorted mirror

What? You aren’t posting about your event on social media? Well, some of your guests are.

They’re snapping photos with their phones and instantly posting them on Facebook or Instagram.

They’re quoting your speakers on Twitter.

They’re live-blogging during the event and posing their opinions afterwards.

You planned your real-life event so carefully.  You left nothing to chance. So…

How can you make sure your real-life event is just as good on social media?

Here are eight suggestions from Bizbash.com, translated into nonprofit.

  1. Listen. Assign someone to follow what participants in your event are saying about it in real time.
  2. Post about the event yourself.  Ritu Sharma of Social Media for Nonprofits suggests creating a “command center” where your staff and friends will have “adequate power supply, the best seats and vantage point in the house.”
  3. Speak with the same voice. Do you want to be earnest? Funny? Ironic? Confiding? Settle on a tone and a relationship with the audience and keep it up.
  4. Keep it personal. Write like a human being–and write back to other human beings by name when they post about your event.
  5. Expect the unexpected and plan for it. What are you going to do if the lights go out? If your keynote speaker says something offensive? Know what to do.
  6. Put Twitter first. As Martha C. White says, “Tweets are the language of real-time social media conversation.”
  7. Woo “influencers.” Find people who have a big following among the audience you want to make your own. Get those people involved in your event, online or off.
  8. Be imaginative. Where might people be talking about your event? What terms might they be using besides the official event title? Search widely.
Social media are just as important between those big events. Which Social Media are Right for You?  Find out! Sign up for a free guide at www.dennisfischman.com.

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For Nonprofits, It’s Better to be Heard than to be Seen

September 17, 2015 by Dennis Fischman Leave a Comment

Touch your right eye.  Now, your left.eyeball

You have just put your finger on the most valuable commodity online.

Eyeballs are what you have.  Eyeballs are what the social media companies are selling.  Facebook is famous for selling you to brands, and now Twitter is getting into the act.  They will stick ads anywhere they can to offer more viewers to their advertisers.

That’s how they make money.

Nonprofit organizations have a different reason for being.  If you work at a nonprofit, you are trying to accomplish a mission.  Money may be a means to the end, but it is not an end in itself.

Nonprofits shouldn’t be in the eyeball business. We should aim to be heard.

We should be telling stories so well that people continue to hear them all day, inside their heads.  We should be getting our readers to talk about us with their friends.

One person who “gets it” because they read your blog, post, or tweet is worth a hundred who just saw it.

 

 

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How Your Nonprofit Can Use Twitter–Even If You Don’t Tweet

August 13, 2015 by Dennis Fischman 3 Comments

What are people saying about your nonprofit?  Who lives in your area and cares about your cause?  Who’s looking for your help right now?

You can find out.  You won’t have to hire a private investigator or ask the NSA to give you secret data.  What you need is Twitter search.

Is Your Constituency on Twitter?

You may be surprised at who’s using Twitter these days.  “For Black Americans, the social network of choice may very well be Twitter, as 25% of Twitter users are African Americans (approximately double the U.S. population),” says marketing expert Jay Baer.

In fact, a Pew study reveals, “The typical Twitter user is an 18-29 year-old educated minority with a well-paying job, and slightly more likely to be male than female…Use of Twitter across all age demographics is on the rise.”

Listening In to Conversations

Twitter offers you the chance to be a fly on the wall when the people you care about are talking.  As Tao of Twitter author Mark Schaefer points out, “If you search Google, Bing or Yahoo, your results will be articles, videos, and websites. But if you search Twitter, the results are real-time conversations.”

What could your nonprofit find out by listening in to conversations on Twitter?  Let’s say your mission is to create affordable housing.  You could find:

  • People living in your town who have expressed positive sentiments about affordable housing
  • Tweets that mention your agency by name
  • Elected officials who have (or noticeably have not) addressed the issue
  • Media personalities who take an interest in the issue
  • Donors to your organization and what’s on their minds

Getting In On the Conversation

Even if you never send a tweet yourself, this information could be highly valuable to you.  You could add like-minded people to your mailing list, or recruit a public figure to speak at your next event.  You could find out how you look to your community.  You could do donor and prospect research that produces more gifts.

But if you tweet, you make yourself part of the conversation.  Imagine:

  1. Building a relationship with that high-powered donor who’s too busy to have a meeting, but always answers his tweets.
  2. Answering questions about affordable housing so that people know you’re the thought leader in the field.
  3. Lobbying a public official and having many of your supporters join in.
  4. Finding someone who needs housing right now, helping them obtain it, and watching them sing your praises online.
  5. Getting on the radar screen of people who might never have seen your name any other way.

Whether you use Twitter search to gather information or also tweet to take part in a conversation, it could be a powerful tool for your nonprofit.

Are you already using Twitter at your nonprofit?  What advice would you give an agency that wants to start using Twitter?

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