If you read the Communicate! blog regularly, you know that I have learned a lot from Kivi Leroux Miller. That’s why when I opened her new book, Content Marketing for Nonprofits, I was stunned to see that the first section of the first chapter is entitled “The End of the Target Audience.”
What? Here I am, doing my best to persuade the groups I work with that they have to communicate with a specific audience in mind. I say:
- There’s no such thing as the general public. You’ve got to focus on a particular group and tailor your approach to them.
- Just blogging, or being on Facebook or Twitter, won’t guarantee that anybody reads you–any more than opening a bank account guarantees that anybody makes donations.
- Go where your audience is, and tell them what they want and need to learn.
Kivi knows this. She taught me some of it. So why “the end of the target audience”?
“Target” is the wrong word
Think about it: would you want to be somebody’s target?
Targeting means blasting a message at someone. It may be the right message. It may be a clever message. It may be visually and emotionally appealing. But it’s all still one-way. It’s like hitting on someone you want to date. Targeting is no way to build a relationship.
Instead of targeting a group, Kivi suggests we attract them. Nonprofits should use our communications to make the people we want to reach, want to get to know us. They should seek us out because we meet their needs and make them feel good about themselves.
“Audience” is the wrong word too
Audiences listen. We want the people we reach to ACT. If we succeed in making ours their favorite nonprofit, they will give up to two-thirds of their charitable donations to our organization.
More than that: they will endorse, advocate, join, volunteer, spread the word, and talk about the organization in unsolicited and unpredictable ways and places that make a bigger impact than anything we say about ourselves. They will write and blog and tweet about us, becoming co-producers of the content we call our own. Our most loyal supporters will get us other supporters we had no chance to reach on our own.
It’s a mental shift worth making. Identifying the groups we want on our side is still vital. But once we identify them, let’s work on engaging with them as a community.
I definitely agree with this. Our organization is starting to use social media more and more. and one of our goals is great engagement, but that’s a requires a whole new way of thinking than writing newsletters or hosting webinars.
Trevor, good for you! It is a big mental switch, but it’s going to be valuable for your whole organization. How are you using social media now, and how do you want to start using it from now on?
I definitely agree with this. Our organization is starting to use social media more and more. and one of our goals is great engagement, but that’s a requires a whole new way of thinking than writing newsletters or hosting webinars.
Trevor, good for you! It is a big mental switch, but it’s going to be valuable for your whole organization. How are you using social media now, and how do you want to start using it from now on?
Currently we are experimenting with social media and we use it to promote our work–including blog posts, op-eds, and research. As we gain a following, we’d like to transition from using that following as an audience to an engaged network to do the things you mention above, including “endorse, advocate, join, volunteer, spread the word, and talk about [our] organization.” Feel free to check us out online: @policyhspn on twitter, and “National Human Services Assembly” on facebook.
Do you mean @policyNHSA? I will check you out, with great interest.
Do you mean @policyNHSA? I will check you out, with great interest.