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Live, on Social Media: Your Event!

October 1, 2015 by Dennis Fischman 2 Comments

Every event your organization holds is really two events: the one happening before your eyes and the one happening on social media.distorted mirror

What? You aren’t posting about your event on social media? Well, some of your guests are.

They’re snapping photos with their phones and instantly posting them on Facebook or Instagram.

They’re quoting your speakers on Twitter.

They’re live-blogging during the event and posing their opinions afterwards.

You planned your real-life event so carefully.  You left nothing to chance. So…

How can you make sure your real-life event is just as good on social media?

Here are eight suggestions from Bizbash.com, translated into nonprofit.

  1. Listen. Assign someone to follow what participants in your event are saying about it in real time.
  2. Post about the event yourself.  Ritu Sharma of Social Media for Nonprofits suggests creating a “command center” where your staff and friends will have “adequate power supply, the best seats and vantage point in the house.”
  3. Speak with the same voice. Do you want to be earnest? Funny? Ironic? Confiding? Settle on a tone and a relationship with the audience and keep it up.
  4. Keep it personal. Write like a human being–and write back to other human beings by name when they post about your event.
  5. Expect the unexpected and plan for it. What are you going to do if the lights go out? If your keynote speaker says something offensive? Know what to do.
  6. Put Twitter first. As Martha C. White says, “Tweets are the language of real-time social media conversation.”
  7. Woo “influencers.” Find people who have a big following among the audience you want to make your own. Get those people involved in your event, online or off.
  8. Be imaginative. Where might people be talking about your event? What terms might they be using besides the official event title? Search widely.
Social media are just as important between those big events. Which Social Media are Right for You?  Find out! Sign up for a free guide at www.dennisfischman.com.

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How to Build Loyalty for Your Fundraising Events

September 29, 2015 by Dennis Fischman Leave a Comment

Events fundraising is a hard way for a nonprofit to make a living, but it gets easier when you can count on loyal donors. Here’s a guest post by Dan McCarthy with five solid suggestions for building loyalty.

Are you the head of a charity or other non-profit organization? To carry out your mission, you will need to hold fundraising events. Of course, you are going to need money to be able to accomplish that.

Support give help donate words concept with sketch people

Money doesn’t just fall out of the sky, so unless you have a hefty piggy bank yourself, you are going to have to reach out to donors and get very buddy-buddy with them to ensure that they remain loyal and long-term supporters. Here are five ways to build loyalty for your events.

1. Emphasize the Cause

There are a hundred other organizations donors could donate their money to instead. If they chose yours, then it’s because they agree with your dedication and approach to the cause. Make it known that their contribution, however big or small, is making a difference to that cause.

You can also send newsletters to your donors with the latest stories regarding the issue. If your group advocates for animal rights, then send email or traditional mail that touches upon subject matters like:

  • Animal adoption programs
  • Documentaries showing graphic images of animals in slaughterhouses
  • Statistics regarding animal deaths in their natural habitat due to human encroachment

If you have the budget, create your own monthly or bimonthly magazine. This gives donors the sense that your organization is legit and truly passionate.

Always keep your donors in the loop. The more they’re aware about the cause that the general public may not be privy to, the more likely they are to remain sympathetic and continue to send contributions your way.

2. Measure Donor Satisfaction

Whatever purpose your organization serves, there are likely similar ones with bigger name recognition. If you don’t measure your donor’s satisfaction, they may donate their money elsewhere. Use surveys to find out what your donors expect from you.

Here are some questions you might ask in a survey:

  • What type of awareness campaign would you like us to organize?
  • Would you prefer a more localized campaign or a more national or global outreach?
  • On a scale of 1 to 10, how effective would you rate our campaign? If 5 or below, please explain why and how we might improve.
  • Would you like to see a bigger presence on social media or do you prefer a more traditional outreach (e.g., flyers, door-to-door, tradeshow booths)?

3. Provide VIP Membership for Top Donors

Some donors contribute higher amounts and more consistently than others. These are your top donors that you want to make every effort to keep. Acknowledge their contribution by giving them VIP treatment.

How might you reward loyalty by major donors? Here are some ideas:

  • Front row seating for awareness events.
  • Promotional gear personalized with the donor’s name.
  • Special mention of the donor in your next magazine or newsletter
  • A customized plaque awarded to the donor during your event. (Make it a surprise by not telling the donor in advance.)

Everyone likes to be acknowledged, even donors who are donating for a good cause. VIP treatment makes your donors realize that their contributions aren’t being taken for granted.

4. Keep Changing Your Campaign Strategy

If your group holds an awareness event every year in the same manner, in the same venue, and at the same time of year, donors may grow tired of the same old method held time and again. So how might you change things up?  Consider these ways:

  • Add a child-friendly program to your event to encourage donors and members to get their kids involved.
  • Shift the focus while retaining the core cause. If your organization advocates for an end to national child hunger, then host a one-time event that instead focuses on global children malnutrition.
  • In lieu of a typical awareness campaign, use the funds in a different manner. Using the same above example, perhaps instead organize a food drive for low-income families with children.

5. Share the Results

Share with your donors the results of your event. This includes the total number of attendees, the number of signatures on a petition, the number of views on an awareness video, and so forth.

You can also make it more personal by letting them know  how their specific contribution made a difference.  For example:

  • Your $100 donation will feed a family of four for two weeks.
  • Your $1,000 donation alone covers half the venue rental cost.
  • Your contribution of $200 pays for the adoption fee of 10 abandoned dogs that would otherwise be euthanized.

It’s all About Nurturing Your Donors

Just as businesses nurture their leads, you have to nurture your donors to ensure they’re with you for the long haul. It certainly takes work, but the payoff is huge; it ensures that you have long-term allies that will stand with you and provide the dollars to keep your organization afloat.

Dan McCarthy is an Event Manager at Ultimate Experience, an event management company organising fundraising events in the UK. Dan has 5 years of event project management under his belt. He has worked on many successful events, and currently he shares his knowledge by writing on the company blog. Follow him on Twitter @DanCarthy2.

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The Key to a Good Appeal Letter

September 28, 2015 by Dennis Fischman Leave a Comment

IWJ appeal letterA good appeal letter is not about the nonprofit organization.  It’s not even about the impact of its work.  It’s about the donor.

This appeal letter I received from Interfaith Worker Justice is not the ideal appeal letter–but it has one strong point.

The graphic says to the donor, “You are the key.”

The graphic stands out from the text.  It’s even more visible because the envelope bore the same graphic in the same color scheme.  My eye was trained to look for it before I opened the envelope.

“You are the key.”  That’s the message that made me, the donor, want to read the appeal letter, even though it could have been written much more effectively.  It’s also the message that makes a donor want to give.

How are you sending that message to your donors?

 

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