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TY Thursday: Send the Ideal Thank-You Today!

December 7, 2017 by Dennis Fischman Leave a Comment

The absolute all-time favorite post on this blog is called “The Ideal Thank-You Letter Went Out Today.” It’s one of my favorites, too, because it will help your nonprofit get donations this year AND in the future. Here it is–and please read to the bottom for the 2017 updates.

I have seen the ideal appeal letter.  I haven’t yet seen the ideal thank-you letter.  But it went out today.  Did you send it?

Thanks in many languages

Write the ideal thank-you letter

If you wrote the ideal thank-you letter, you:

  • Called me by name.
  • Confirmed how much I gave you.
  • Told me how my gift would make a difference.
  • Illustrated my impact with a story.  (Not the one you told me to persuade me to give.  Another story.  You have more than one, right?)
  • Included a photo or image to make my impact real.
  • Told me about how else I can help: by volunteering, or liking you on Facebook, or spreading the word to my friends.
  • Signed it by hand, and wrote something just for me.

Most important: it’s the ideal thank-you letter because it went out today. 

The sooner you acknowledge my gift, the more likely I am to remember it, and give again. Within 24 hours of your receiving my check is ideal.  Within a week is acceptable.  But no matter how long it’s been, don’t put it off any longer.  Send that letter today.

Thank-You 2017 Updates!

Nothing beats a really good thank-you letter, but you can thank your donors in many other ways, too. Here are the most popular articles from my Thank-You Thursday series.

  1. 20 Ways to Thank Your Donors Throughout the Year
  2. TY Thursday: Steal from the Best
  3. TY Thursday: Your Checklist for the Ideal Thank-You Letter
  4. Thank-You Thursday: Pick Up the Phone
  5. TY Thursday: Your Donor Told Me You Should Hear This

One more thing. I really love Ann Green’s idea that you should go beyond thank-you ideas and have a thank-you plan. How are you going to thank your donors in January? In March? In June? How will you put video into the mix? When will you reach out and help the donor who’s going through a rough patch?

That would be a good resolution for 2018: Plan to express your gratitude to the donors with at least as much care as you plan to ask for money. And you can start with the ideal thank-you letter.

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TY Thursday: Keeping Gratitude Fun with Gamification

November 30, 2017 by Dennis Fischman Leave a Comment

A guest post from Taylor Burke, courtesy of TechnologyAdvice

Practicing gratitude can actually change the chemical makeup of your brain. When you give or receive thanks, production of dopamine and serotonin in your brain increases. The more you do it, the easier it becomes to trigger those feelings of happiness again. People who practice regular gratitude actually begin to look for the good over the bad in the day-to-day.

Gratitude has a scientifically positive impact. That’s one of the reasons it’s important to thank your donors. And there is a little trick that you can use to capitalize on that neurochemical release even further — gamification.

The Effect of Gamification

Like gratitude, gamification also has an effect on the brain. During game play, dopamine is also released. That feeling of winning is what makes games addictive and is exactly why marketers, human resources leaders, content creators, and others are introducing more and more gamification into what they create. It’s an excellent tool for engaging employees in training, getting readers to come back to your website, or creating positive feelings associated with your brand.

When gamification is used for donor thank-yous, it can double the positive experience for your donors and make them want to donate again to recreate the feeling. Here are six ideas for how to incorporate gamified experiences into your donor thank-yous.

  1. Friendly competition

Creating a little friendly competition between individual donors or between your nonprofit and others can be a great way to both amplify engagement and thank donors for each action they take along the way.

Take Brackets For Good, as an example. They allow nonprofits to compete against one another like basketball teams do in tournaments, in order to take the top fundraising spot. Donors who participate feel a boost from the gratitude and reward that comes with the celebration of a win.

  1. Increased Understanding

Your best donors deeply understand your mission in a way that allows them to become your ambassadors. However, thanking for them for that understanding can be more difficult than thanking them for a donation — how do you know who has the most knowledge?

This example from Greenpeace shows how gamification can help. Donors are educated by taking a quiz and when they accomplish it well, praised for their understanding.

  1. More Referrals

Speaking of donors as ambassadors, gamification can be used to thank those who refer friends and family to become supporters of your nonprofit. Using referral software or your own in-house tools, each of your donors can have a dashboard that shows them how many people they’ve referred, as well as a leaderboard comparing their success to other donors.

  1. Level Up

Too often, small-gift donors don’t get the recognition they deserve. Gamification is a great way to change that.

Create a system where donors earn badges or stickers as gratitude for various actions : making a donation of a certain amount, attending an event, sharing something on social media, and so on. Donors will be encouraged to accomplish the next step in order to earn their “reward.” Plus, donors are likely to add those badges and stickers to their own social profiles (which creates its own kind of marketing).

  1. Set a Goal

A great way to push donors during a short time period is to set a specific campaign and goal. You can then create a progress bar or other dashboard– like the example below from San Diego Zoo–that donors can collectively track.

Once the goal is complete (and the “game” over) thank your donors who participated with a celebratory email, social media badge, or event.

  1. Make it Experiential

Everyone loves to take on a challenge because accomplishing it makes us feel good. Plus, being able to share our progress with others gives us a social boost.

You can thank your donors by giving them an opportunity to show off their engagement with your organization through a gamified challenge, like Cancer Research UK’s Dryathalon, which encourages donors to fundraise by abstaining from alcohol for a month and getting donations as they do. Be sure to celebrate each milestone participants reach and have a big show of gratitude at the event’s conclusion.

When it comes to making your donors feel good, games and gratitude go hand-in-hand. Add some fun to your donor experiences and reward them for their continued support. They will reward you in return.

—-

Taylor Burke is a contributor for TechnologyAdvice.com and former nonprofit marketing director. She writes about marketing and communications.

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Fundraising Tuesday: Appeal Letter Sent? Time for Email!

November 28, 2017 by Dennis Fischman Leave a Comment

fundraising by emailWhy email? You work so hard on writing the ideal fundraising appeal letter. At last, after Thanksgiving, it’s printed and folded, stamped and addressed, and sent on its way.

You breathe a sigh of relief. Then, you worry.

How can you be sure the donor will pay attention to your letter? Will he or she respond with a gift?

Don’t Worry, Use Email

I understand why you’re worried. Just look in your mailbox. How many organizations have sent you an appeal? In just one week in mid-November, twenty letters asking for money arrived in my mailbox…and the pace is only going to pick up as we reach December!

But you don’t have to just sit and wait. There are things you can do now to make the donor pick that envelope out of the pile, read your letter, and donate online (or send in a check).

One of them is to follow up your fundraising letter with email.

Find out how to use email to make your fundraising more effective. Read my guest post at JohnHaydon.com.

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