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Do Your Donors Want Poetry or Prose?

December 15, 2015 by Dennis Fischman Leave a Comment

How should you raise money for your cause? Write grant proposals, send out appeal letters, hold events, use crowdfunding?

It depends whether your donors want poetry or prose.

My Book of Days cover

Raising funds with words that sing

My late brother Ron Fischman needed money. He had commissioned artist Debora Alanna to produce the beautiful cover illustration for his new volume of poems, My Book of Days–and he had to pay her for her work.

Ron set up a crowdfunding campaign on Pubslush. He went on to do all the things that would draw people in and make them feel they were doing something good.

  • He showed people the art they’d be supporting
  • He gave them several tastes of what the book was all about.
  • He made it personal. Debora “prepared [this cover art] out of faith that my friends, colleagues, Jewish and poetic worlds would make this campaign successful.”

Ron also offered premiums that would appeal to exactly the kind of person who would support his book.

And it worked! The crowdfunding campaign raised enough money to pay the artist, send out the premiums, and do a tiny bit of additional promotion besides.  (By the way, you can order a copy of Ron’s book if you wish. Just click this link.

Raising funds with ideas that matter

Ron needed less than a thousand dollars to make his dream come true, and he had something tangible to show as a result. His cause was made for crowdfunding.

Others, not so much.

My friend and colleague Robin Carton of Kayak Consulting Group was trying to raise money for a group that makes small, progressive organizations all over the Boston area smarter and stronger.

Her client wanted to send a direct mail fundraising appeal to the people who support those organizations.  The catch? They had no money for direct mail in their budget.

Can you imagine going public with the plea “Give us money so we can send out letters to raise more money?”  No, I can’t either!

Robin and I agreed that her client’s best bet was to submit grant proposals to foundations and businesses. Foundations have concepts for what her client does: “capacity building,” and “combined impact.”  Businesses understand “marketing’ and “return on investment.”

The language may not sing, but it may convince. And if they’re successful, Robin and her client will attract a lot more than a thousand dollars.

When you think about how to raise money for your cause, consider it a communications question.  Do the people you want to support you think in poetry or prose?

 

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Use Social Media to Set the Mood for Giving

December 14, 2015 by Dennis Fischman Leave a Comment

Giving to charity, word cloudOnce your appeal letter is in the mail, what can you do to help donors decide to give?

Reaching out directly through the phone or by email is a good idea… especially if you make your calls and emails warm and personal.

The Wrong Way to Use Social Media

For most organizations, asking directly for money through social media is not a good idea. Here’s why.

Picture yourself on Facebook. What are you doing there? You went online to catch up with your friends, and perhaps to see a meme that would amuse or outrage you. You didn’t go to Facebook to do business. And that includes giving away money.

There are exceptions. If you’ve tried asking online before and it worked for you, congratulations! If you want to experiment with fundraising via social media, ask for donations for a specific cause, with an immediate impact. Think of it as crowdfunding.

In general, though, “making the ask” is the wrong way to use social media to back up your end-of-year appeal. There is a better way.

Put Your Donors in the Mood for Giving

in a giving moodA donation is an act of love…and like other acts of love, it goes better if you set the mood. Too bad you can’t offer your donors a glass of wine, a fireplace, and romantic music on social media!

But here is what you can do to make them feel like giving:

    1. Give their pleasure your full attention. Between now and December 31, post pieces that will make donors feel good about themselves when they give.
    2. Tell stories. Create good memories that you and your donors share. It will bring you closer.
    3. Share the love. Post stories–or even better, videos–of donors like them saying why they love giving to your organization and how it makes them feel.

It Takes Two to Tango

For the donor to feel the love, you have to be feeling it too. And that’s difficult in December. You’re watching the numbers on the end-of-year appeal and worrying about what happens if you don’t meet your fundraising goal. Performance anxiety is making you tense.

May I make a suggestion? Before you write for social media this month, slow it down. Breathe. Think about why you care so much: the good results your organization bring about that makes you want it to succeed.

Now, think about the donor.  She cares about those good results too. You’re together in this. That’s what brought you together in the first place.

You just have to speak the language of love with your donors, and watch them respond.

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7 Reasons You’re Not Getting Enough Donations

November 17, 2015 by Dennis Fischman Leave a Comment

“Is the mail here yet?”

When I worked at a nonprofit organization, every day in December, I would anxiously check the mail. How many of those appeal letters I’d sent out were coming back with donations enclosed?

Now I’m a consultant–and I’ve always been a donor–so I’m looking at the mail in a different light. Last November and December, I received 58 solicitations in the mail. How many of the organizations I support are sending out letters that will make other people want to support them?

Good news, bad newsFriends, there is good news and there is bad news. 

The bad news is that your appeal letters are failing, in seven different ways. If you are falling short of your fundraising goals this year, your letters may have a lot to do with it.

The good news is that you can do something about that!

7 Reasons You’re Not Getting Enough Donations (and what you can do about it)

1) You’re starting your letter “Dear Friend.”  21 out of 58 letters I received called me Friend or Supporter.  Wrong!

As fundraising expert Gail Perry says, “Your donor expects that you know her name and who she is, since she’s been sending you money for a while!”  Fix this by using a good database and adding a First Name mail merge field to your appeal letter.

2) You’re mainly talking about your organization. 41 out of 58 letters were in French: they said “we, we, we.” Another 9 said, essentially, “Thank you, you’re great because you support our great work.” But that’s making your organization the hero of the story!

As Seth Godin has pointed out, in a good appeal letter, the donor is the hero of the story.  That’s why they give. Fix this by talking about how the donors are helping to right wrongs, save lives, or help people.

3) You’re not telling an “impact story.”  There are six types of stories that nonprofits should tell. In your appeal letter, you should tell an impact story, showing how the donors’ contribution makes a difference.  28 out of the 58 letters I received told just the facts, ma’am. Another 22 included a brief quotation from a client, or a general anecdote about a client, and how the agency helped them.

These letters blur on me. They all sound alike. Fix this by telling a compelling story about one person whose life is better because the donor helped.

4) You’re not including a photo. People are becoming more visually oriented, and a photo helps your appeal stand out. Yet 26 of 58 letters I received were text only! Another 25 included blurry black-and-white photos, or nice color photos that added nothing to the message.

Fix this by taking striking photos of people in action throughout the year. Then you won’t have to scramble for a picture in December.

5) You’re not letting me know you appreciate what I already gave.  This, I find really shocking: 48 out of 58 letters I received used exactly the same language to me that they would use to someone who had never given them a penny.

Fix this by segmenting your list, writing different letters to prospects, lapsed donors, and renewing donors, and acknowledging the date and amount of the previous gift.

6) You’re not personalizing your letters. It used to be a no-brainer for Executive Directors, Development Directors, or Board members who knew the donor to write a personal note on appeal letters. People, we are going in the wrong direction on this! 55 out of 58 letters arrived in my mailbox with no personal touches whatever–even when my wife and I have known the person sending the letter for many years.

Fix this by composing your appeals long enough in advance to add those personal notes…and doing so. (Kudos to the Welcome Project for including notes to my wife and me from both the Executive Director and the Board President.)

7) You’re sending multiple copies of the same letter to my address. Is it really so hard for you to figure out that Dennis Fischman, Dennis and Rona Fischman, and Dennis K. and Rona J.S. Fischman are the same people?  Besides wasting paper and postage, you’re letting me know that you really have no idea who we are: not a good way to ask for money!

Fix this by cleaning up your database, and by asking your envelope-stuffers to be on the lookout for duplicates.

 I’ll tell you how the 2015 appeal letters looked at the end of the year!

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