Communicate!

Helping you win loyal friends through your communications

Your Nonprofit Blog: Who Writes, and Who Reads It?

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Blog!

Our Executive Director wants us to start writing all our nonprofit’s blog posts in her voice, and address them all to our donors. Do you think this is a good idea?

That’s the question Sarah asked when she attended my webinar on Blogging for Change, part of the course “Your Donor Engagement System” that Pamela Grow and I taught together.

Here’s how I answered her:

Sarah, you’ve actually asked two questions.

One: Should you write in one person’s voice?

Probably, yes. Your readers will feel like they’re getting to know the Executive Director personally, and that will certainly make them feel closer to the organization.

But note: They’ll only feel that way if the writing is actually personal. Just signing the blog with your ED’s name and saying “I” instead of “we” won’t make any difference. You’ll need to put some of your ED’s personality into it: write in her style, tell stories from her point of view. That will take practice.

So, tell your ED you will need to spend more time together on each blog entry if you’re truly going to write in her voice. As you get more practiced at it, you will be able to do more of it on your own–but take the time right now to get it right.

All this is assuming your ED is a good spokesperson for your organization…and that she is not planning on leaving any time soon!

Two: Should you write your blogs to your donors?

It depends.

What’s the purpose of your blog? Have you made a strategic decision that you’re blogging to build stronger relationships with people who already support the organization? If so, I applaud you: nonprofits don’t spend enough time retaining the donors we already have!

But maybe your blog is supposed to serve a different purpose. Maybe you are trying to burnish your reputation with your funders (government agencies or foundations). Maybe your blog is a vehicle for sharing important information with your clients, or a megaphone for mobilizing advocates working on the same cause.

Have you decided what your blog is for? Do that, and then it will become clear who your audience should be. Share on X

How would you answer Sarah’s questions? What would you add?

TY Thursday: Loyal Donors Matter Most

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loyalty

Who is your organization’s best friend?

Every nonprofit organization has one: the most loyal supporter.  The person who gives as often as she can, or as often as you ask.  The one who volunteers for all your events and brings her friends.

You’d like a thousand like that.  You’d like to clone her.  What if you could?

Businesses have time-tested strategies that create loyal customers.  Some of these strategies work especially well on social media. Nonprofits can adapt and adopt these strategies to thank our donors, volunteers, and supporters.

Danny Maloney, CEO of the social media firm Tailwind, lists “4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers”:

  1. Use a targeted approach.  Find the people who are already talking about you on Facebook, Twitter, and the web at large.
  2. Let your fans know you’re listening.  “If they took the time to share a blog post you wrote or to give you a positive review, be listening for it and thank them.”
  3. Target your special offers.  Businesses give loyalty discounts.  What can you give your most loyal supporters that they would enjoy: a chance to write for your blog? lunch with a celebrity who also supports you? an award?
  4. Curate compelling content.  That’s jargon for finding and sharing information that interests your supporters.  It could be an insider analysis of where their favorite legislation stands in Congress. It could be a video that explains the issue you and they both care about.

Sharing this content with your most loyal supporters makes them feel smarter and happier because they’re associated with you.  It shows them your gratitude. It keeps them coming back to your social media.

And it keeps them advocating for your organization, increasing awareness of you among their friends…who may become your next most loyal supporters.

TY Thursday: Give the Donor a Voice

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One great way to say “thank you” to your donors is to let them do the talking.

donor speaksIf you’re a Downton Abbey fan like me, you’ll recognize this face. For ten seconds before each episode, philanthropist Darlene Shiley comes on screen and tells us why she donates to keep the program on the air.

This is a fabulous thank-you idea that your nonprofit should steal, and I’ll tell you why:

  1. What’s a greater compliment to your donor than making him or her the voice of your organization?
  2. What’s more convincing to other donors than hearing heartfelt support from someone who already gives?
  3. No one reads the list of donors scrolling by except for fundraising professionals (and donors looking for their own name). But everyone watches a video.

Why Video is Right for Your Nonprofit

PBS provides a great example of using what you have to say thank you. They have Downton Abbey, a studio, cameras, lighting.

Your nonprofit might not have a TV show (unless you’re taking advantage of community access television), but you do have lots of media. Your website, your email, your social media…all of them offer you chances to give your donor a voice.

And sure, if you have someone on staff or on your Board who’s great with a video camera, call them in. But it doesn’t take a professional. If you can hold your smart phone steady, you can take a video. And there are tons of software programs that let you edit your video. A few rough edges may even make it look more authentic.

Thank You, Donor, You’re a Star!

Which donor should you ask to speak for your nonprofit? It doesn’t have to be the richest donor, or the one who gave the most. Jeff Brooks  lists Things no donor said, ever and includes this:

Would you please tell me more about your wonderful wealthy donors who give far more than I ever could?

That’s why you’re not telling us about all your donors. You’re choosing donors who will love the chance to tell us about your cause.

Darlene Shiley gives a lot–but she also speaks with genuine warmth. That’s why not only PBS but San Diego State University, California State University, and other organizations have given her a voice on video (out of all the philanthropists they could have chosen).

Find your Darlene. It may be someone who gives a tiny amount but gives every year. The amount doesn’t matter. What matters is that the person on screen wants to speak up for you–considers it a privilege to be asked. Find that person and put him or her on screen.

Why Stop at One?

You may be blessed with more than one person who can speak for you on video, especially if you let them tell their story. Don’t fret about which one to choose. You can say thank-you to all of them by giving them a voice on your different channels.

Asian Women for Health lets donors and activists tell their story on the News page of their website and on YouTube.

JOIN for Justice runs “Our Stories,” a series of videos, on its homepage and all over its website, and on Youtube, and periodically on its Facebook page.

In my community, the Somerville Homeless Coalition shared its new video, It Takes a Somervillage, by email. The video includes donors as well as public officials and partner organizations. All of them took it as a compliment.

You can feature the voices of many supporters over time. The important thing is to get started. You want to thank your donors all year long, and the time to begin is now.

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