Communicate!

Helping you win loyal friends through your communications

Navigation Bar

  • About
  • Services
  • What Clients Say
  • Contact

Fundraising Tuesday: Two New Ideas for Renewing Donors

April 27, 2021 by Dennis Fischman Leave a Comment

Renewing donors takes loveRenewing your donors is much more effective than acquiring new ones. You already know they’re interested: they expressed that with their first gift! And if you have been saying thank-you and reporting on what you did with their gift (and what difference it made), they should be in the mood to give again. You’ve shown them the love!

It costs less to renew donors than to find new ones. Over time, they become your loyal supporters–or rather, you become their favored organization! Instead of asking themselves, “Am I going to give to this group again?,” they think “How much?” and “How often?” And sometimes, “Who can I tell about this fabulous organization?”

With that in mind, I want to congratulate WNYC Public Radio for giving me two new ideas for wooing those donors toward renewing.

“It’s Your Anniversary!”

WNYC’s envelope arrived in the mail with this message boldly blazoned on the front:

IT’S YOUR ANNIVERSARY

Stay current. Stay inspired. Renew today.

Look at all the things WNYC did right!

  • They used a deadline that was meaningful to me, not an internal deadline.
  • They caught my attention and made me want to open the envelope.
  • They used the word “your.”
  • They pointed out the benefits I get from giving.
  • They asked for money, right there, right then.

They also avoided doing the wrong things!

Have you ever received a blank envelope, with no return address, from an organization you supported–and when you opened it anyway, it said “We have not yet received this year’s donation”? Sadly, I have: on the same day this letter arrived from WNYC. Which one do you think received my donation?

A Personal Page for Renewing My Donation

Here’s a second great idea that I have never seen before, and I predict that many nonprofits will adopt it. You should steal it, now, for your organization.

P.S. Use your personalized online form to renew right now, rather than looking for a stamp and taking a trip to the mail box!

That’s right. The station set up an online donation form under www.mywnyc.org with my name on it. Not only that, but it had my name and address already filled in. All I had to do was choose an amount, fill in my credit card number, and click the button.

What a fabulous way to make the donor feel seen! (And on the back end, I’ll bet, it’s making it completely simple for the development department to see the renewal and thank me in real time.)

You should steal these two ideas now, for your organization.

It’s Not Renewing if I Didn’t Give Before

One thing the station did that you should NOT copy: don’t ask me to renew a gift that I didn’t make.

Yes, I gave to the program On the Media. Yes, WNYC produces On the Media. But that doesn’t mean I gave to the station…or want to.

Look, I’ve been on the inside at nonprofit organizations, and I know how much it matters to get unrestricted donations. When a donor does what I did last year–give to a specific program–it helps. But when the donor gives to the organization as a whole, the dollars go farther. I get that.

All the same, it’s dishonest to pretend I already made a donation and said “Use it where you need it most.” I haven’t said that: not yet, at least. If you want me to give to the organization instead of (or in addition to) the program I like, you have to persuade me. There are ways of doing that. Try them!

 

 

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

Fundraising Tuesday: How to Keep Donors Coming Back after the First Gift

April 13, 2021 by Dennis Fischman Leave a Comment

Here’s the simple secret that every nonprofit organization should know about donors:

They are not your donors. You are one of their charities. Share on X

And maybe, not for long.

Seven out of ten donors who gave to an organization for the first time in 2019 did not renew in 2020–even though giving was up dramatically overall!

Donors who have given to you one time will not give to you again–unless you connect with them, appreciate them as people, reply to their communications, and encourage them to take the next step that expresses their values.

John Haydon

John Haydon

Connect, Appreciate, Reply, Encourage. In other words, CARE.

And the late, great John Haydon can show you exactly how. His book Donor Care: How to Keep Donors Coming Back after the First Gift is your essential guide to donor love.

 

Why You Should Read This Book

Are you a complete beginner at nonprofit fundraising? Then here’s what you’ll get out of this book: you’ll understand why caring for donors feels good, makes the world better, and raises more money–all at the same time!

If you’re on staff at a nonprofit, and you need to convince your Executive Director and your Board that showing the love to your existing donors is the place to spend your time and budget, you will love the stories and data that John gives you to make your case.

If you’re convinced but don’t know where to start, this book gives you a roadmap. If you’ve started but need to get organized, the CARE framework will help you make sure you’re doing all the most important things.

And if you’re an experienced fundraiser like me, you will find wonderful new ideas and even more valuable reminders of the how-tos of Donor Care in every chapter. You might even want to take the next year and systematically go through the book, using it as a springboard for improvement and a checklist to make sure you don’t miss a trick.

I am biased, because John Haydon was a friend of mine. and I love hearing his voice again on every page of this book. But I know that you will too! Donor Care is like sitting down and having a good conversation with someone who tells stories and jokes, shares his wisdom, and helps you find your own. Read this book now.

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print

Making It Personal: How To Inspire Passion In Your Donors

March 30, 2021 by Dennis Fischman Leave a Comment

(A guest post by Brad Wayland)

passion to change the worldYou want to change the world with your charitable organization – and the best way to do that is to inspire your donors. Only when they’re as passionate about your cause as you are can you truly succeed.

Here’s how to get them there. 

You’re passionate about changing the world – it’s why you’ve organized your own charity. You found a cause that you support wholeheartedly, something you care deeply and unequivocally about. Your next step is to find people who share those feelings.

Why? To inspire people to feel the same way about your cause as you do.

The first thing you’re going to want to do is market your charity effectively. Show people that their donations have a real impact on the world – that the money and time they give to your organization is being put to good use. Demonstrate the human side of your charitable pursuits.

How? Create videos that profile the men, women, and children helped by your organization. Share photos and other media on social that show the progress their donations have made. Create content that inspires people to give by asking them an open-ended question about your cause or making them rethink something in their lives.

But perhaps most importantly, provide your donors and volunteers with the opportunity to get involved through social outreach. Share on X

See, in recent years we’ve seen a shift in how people engage with businesses, charities or no. People are looking for organizations that interact with them on a deeper level. Charities that encourage them to take a sense of pride in their accomplishments, and discuss their donation efforts online.

Your organization needs to tap into this trend if it’s to truly inspire more donations. There are a few ways you can do so:

  • Leverage volunteers to help spread your message. People are far more willing to listen to friends and family than they are to someone they don’t know especially well, even if that person represents a business they wholeheartedly support. For that reason, asking volunteers to talk about your charity via social media – and to encourage their close relations to get involved – is a great way to inspire more people to give.
  • Encourage deeper donor participation. Don’t just collect a donor’s money and call it a day. Give them other ways they can engage with your brand. Challenge people with some healthy competition, offering incentives for your best donors. Let them create a page that tracks their donation.
  • Encourage deeper donor participation. Most of the people who support your charity have some sort of personal connection to your cause. Leverage that. Give people an opportunity to share exactly what your cause means to them, and share the best ones on your social feed.

Passion is the cornerstone of what you do – and if you can inspire even a fraction of the passion you feel for your cause in your donors, you’re on the right track. Follow the advice we’ve outlined here, and you’ll have a good start. The rest, however, is up to you.


About the Author:

guest blogger Brad WaylandBrad Wayland is the Chief Strategy Officer at BlueCotton, a site with high-quality, easy-to-design custom t-shirts. Brad is committed to using custom t-shirts as a way to raise funds and spread awareness for causes such as Texas storm relief and local Kentucky food pantries.

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on WhatsApp (Opens in new window) WhatsApp
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to print (Opens in new window) Print
  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • …
  • 34
  • Next Page »

Yes, I’d like weekly email from Communicate!

Get more advice

Yes! Please send me tips from Communicate! Consulting.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Copyright © 2025 · The 411 Pro Theme on Genesis Framework · WordPress · Log in