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Hello, Email. Welcome!

June 30, 2015 by Dennis Fischman 1 Comment

I heard a knock at the door. “Oh, no,” I thought. “Who could that be?”

welcome visitor

Will they welcome your email?

I hadn’t ordered a pizza. I wasn’t expecting a package.

I went to the door and peered through the peephole, braced for someone trying to convert me to their religion (and/or sell me a magazine subscription).

What a pleasant surprise it was when my friend Miriam was there with a bundle of fresh-cut lilacs from her garden!

 

Is your email a welcome visitor?

You know how many emails you get every day. They can turn into one big blur. You might start reading them in order, but soon, you scan for names of friends and leave the rest of the messages unopened–or even delete them.

Your audience is just like you. They get overwhelmed just as fast. And the delete button is always handy!

If you want people to read your email, you have to be like Miriam.

  • Be a good friend. (Not that guy who only shows up to borrow money!)
  • Come bearing gifts. Present them with something they want: entertainment, information, a chance to see their friends and feel good about themselves at the same time…
  • Knock. Make sure the subject line of each email announces you in a way that makes your readers say, “I’m so glad you stopped by. Come in, come in!”

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Marketing: Don’t Set It and Forget It

June 8, 2015 by Dennis Fischman Leave a Comment

When my wife Rona Fischman, a buyer’s broker in real estate, sees bad marketing, she shares it with me. And she sees a lot of bad marketing.

Last week–June 4, 2015, to be precise–a mortgage company sent Rona an email that began “Not only does June bring nice, warm weather and weekend vacations, homebuyers are out en masse as well.”

cold in June

The problem? The first few days of June in Boston were the coldest in recorded history. The temperature didn’t top 50 Fahrenheit, and it rained every day!

I’m sure that the mortgage company wrote that email ahead of time–just like many of us schedule our social media ahead of time, using services like Hootsuite or Buffer. But writing ahead doesn’t mean you can just “set it and forget it.”

Make sure that someone at your agency checks each message shortly before it goes out. Or Rona may put you on the bad marketing list!

 

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Is Your Organization a Stalker?

January 8, 2015 by Dennis Fischman Leave a Comment

stop stalking

You wouldn’t do it in real life. Don’t stalk by email!

My friend Rebecca Lillian wrote this to the companies she deals with. Could someone have written it to you?

Dear Lands End, LLBean, etc. etc. etc. (said with the tone of Yul Brynner as the King of Siam): If I visit your website and don’t purchase anything, I will be less, not more, inclined to visit in the future if you send me a creepy e-mail that makes me feel stalked.

Imagine that you walk into a shop, look around, and walk out. Do you want someone to race out after you, yelling “Did you forget to buy something? Come back and don’t leave till you make a purchase!” ? I didn’t think so. I know how to find you. Leave me alone.

Whether you’re a business or a nonprofit, listen to Rebecca.

What you should do on social media includes following what your supporters are saying online, getting into actual conversations with them, sending them articles of interest, and giving them something they find valuable to entice them to view your website.

What your website should do is to build the trust you’ve started to create, provide more information, give them reasons to sign up for your email list, and give people the opportunity to support you (by making a purchase or donation).

What you shouldn't do--in person or online--is make unwanted advances. No means no. Share on X

If you didn’t get to yes, by all means study your website statistics to see where people lost interest and exited. Hold focus groups. Do what you can to make yourself more attractive.

But don’t obsess over the ones who turned you down. And don’t stalk them.

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