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Fundraising Tuesday: How to Keep Donors Coming Back after the First Gift

April 13, 2021 by Dennis Fischman Leave a Comment

Here’s the simple secret that every nonprofit organization should know about donors:

They are not your donors. You are one of their charities. Share on X

And maybe, not for long.

Seven out of ten donors who gave to an organization for the first time in 2019 did not renew in 2020–even though giving was up dramatically overall!

Donors who have given to you one time will not give to you again–unless you connect with them, appreciate them as people, reply to their communications, and encourage them to take the next step that expresses their values.

John Haydon

John Haydon

Connect, Appreciate, Reply, Encourage. In other words, CARE.

And the late, great John Haydon can show you exactly how. His book Donor Care: How to Keep Donors Coming Back after the First Gift is your essential guide to donor love.

 

Why You Should Read This Book

Are you a complete beginner at nonprofit fundraising? Then here’s what you’ll get out of this book: you’ll understand why caring for donors feels good, makes the world better, and raises more money–all at the same time!

If you’re on staff at a nonprofit, and you need to convince your Executive Director and your Board that showing the love to your existing donors is the place to spend your time and budget, you will love the stories and data that John gives you to make your case.

If you’re convinced but don’t know where to start, this book gives you a roadmap. If you’ve started but need to get organized, the CARE framework will help you make sure you’re doing all the most important things.

And if you’re an experienced fundraiser like me, you will find wonderful new ideas and even more valuable reminders of the how-tos of Donor Care in every chapter. You might even want to take the next year and systematically go through the book, using it as a springboard for improvement and a checklist to make sure you don’t miss a trick.

I am biased, because John Haydon was a friend of mine. and I love hearing his voice again on every page of this book. But I know that you will too! Donor Care is like sitting down and having a good conversation with someone who tells stories and jokes, shares his wisdom, and helps you find your own. Read this book now.

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Fundraising Tuesday: Which Deadlines Move Donors to Give?

April 6, 2021 by Dennis Fischman Leave a Comment

When you’re raising money for your nonprofit organization, how important is to set deadlines?

That depends. Who are the deadlines for: you, or your donors?

Nobody Gives to the Man on the Moon

Let’s say you’re planning a fundraising campaign and you have internal deadlines to meet. You need to raise $25,000 by a certain date or your Board will have tough decisions to make about this year’s budget.

Will your donors care about your deadline?

Probably not.

Your deadline might matter to a few of your most loyal, most well-informed donors. Maybe. To all the rest, the organization’s timeline and budget are as impersonal and far from their concerns as the man on the moon.

man on the moon

Because those items have nothing to do with the reasons why they give.

When Donors Decide to Give

You give to other organizations besides the one you work for, right? Think of the reasons why you give before you ask others to give. According to Carrie Saracini of Network for Good, those reasons might include:

  1. You believe in the mission. “I know there is a need for the nonprofit’s mission in my community and I know it does good work.”
  2. You trust the organization. “I believe the nonprofit will use my gift to stabilize or expand programming.”
  3. You get to see the impact of your gift. “The nonprofit communicates about the impact of giving by sharing program outcomes.”
  4. The organization has a personal connection to your cause. “I know someone who benefited from the nonprofit’s work.”
  5. You want to be part of something. “I want to be associated with the organization and its brand.” (meaning what it stands for, not its logo!)
  6.  The organization has caught your attention. “I see the organization online and on social media.”
  7. You benefit. “I want the tax deduction.”

Let me ask you: Do any of these reasons sound like you, when you decide to make a gift? I’ll bet they do. Perhaps more than one rings a bell.

But notice: not a single one of the reasons that people give has to do with the nonprofit’s internal deadlines!

Pick Deadlines that Mean Something to Donors

Here’s the worst possible way to use calendar dates in your fundraising appeal, “We need to to balance our budget by the end of our fiscal year.”

  • Because “we” meaning the nonprofit puts the donor on the outside.
  • Because “we need” takes no account of the donor’s needs.
  • Because “fiscal year” is as impersonal and off-putting as a tax bill.

Here are some better ways to use deadlines to motivate donors.

When there’s an urgent need.“For example, if a fire devastates a neighborhood, the residents need food, shelter, and first aid immediately,” Allison Gauss of Classy points out.

During a meaningful season. Many Muslims give during Ramadan, Jews during the High Holy Days, and Christians around Christmas. Knowing people’s holidays can help you catch them in the right mood (and know when not to interrupt!)

When the donation will fund a specific, time-limited program. Scholarships for summer camp have deadlines built in, and you use that to urge donors to give NOW.

When the Donor Sets the Deadline

For the best way to use a deadline, you have to know more about the donor personally.

Back when I worked at the local anti-poverty agency, every year like clockwork we’d receive a gift from a man whose late wife had worked with our agency. It was important to him to keep her memory alive at a place that had meant a lot to her.

That donor (and sometimes, his friends and families who also sent donations in her memory) got a personal note from the Executive Director. Every year. And the anniversary of her death became a time to reminisce about her. Every year.

It’s not only memorial gifts that are tied to the calendar. Gifts in honor of someone’s wedding, anniversary, birthday, graduation…all these have specific dates. For some cultures, Valentine’s Day is a good time to honor people they love; for others, it’s Mother’s Day.

With a little prompting, your donor may use the happy occasion to become a fundraiser herself. You’ve seen all those birthday appeals on Facebook, right? And usually, those donations are not limited to a specific program of yours. They’re unrestricted funds, which means that every dollar goes further.

If you know the time of year that matters to your donor, you can ask them to give, and to ask others to join them in giving, exactly when they want to be generous, themselves. They may even thank you for the opportunity!

Just make sure it’s their deadline. Not yours.

 

 

 

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Making It Personal: How To Inspire Passion In Your Donors

March 30, 2021 by Dennis Fischman Leave a Comment

(A guest post by Brad Wayland)

passion to change the worldYou want to change the world with your charitable organization – and the best way to do that is to inspire your donors. Only when they’re as passionate about your cause as you are can you truly succeed.

Here’s how to get them there. 

You’re passionate about changing the world – it’s why you’ve organized your own charity. You found a cause that you support wholeheartedly, something you care deeply and unequivocally about. Your next step is to find people who share those feelings.

Why? To inspire people to feel the same way about your cause as you do.

The first thing you’re going to want to do is market your charity effectively. Show people that their donations have a real impact on the world – that the money and time they give to your organization is being put to good use. Demonstrate the human side of your charitable pursuits.

How? Create videos that profile the men, women, and children helped by your organization. Share photos and other media on social that show the progress their donations have made. Create content that inspires people to give by asking them an open-ended question about your cause or making them rethink something in their lives.

But perhaps most importantly, provide your donors and volunteers with the opportunity to get involved through social outreach. Share on X

See, in recent years we’ve seen a shift in how people engage with businesses, charities or no. People are looking for organizations that interact with them on a deeper level. Charities that encourage them to take a sense of pride in their accomplishments, and discuss their donation efforts online.

Your organization needs to tap into this trend if it’s to truly inspire more donations. There are a few ways you can do so:

  • Leverage volunteers to help spread your message. People are far more willing to listen to friends and family than they are to someone they don’t know especially well, even if that person represents a business they wholeheartedly support. For that reason, asking volunteers to talk about your charity via social media – and to encourage their close relations to get involved – is a great way to inspire more people to give.
  • Encourage deeper donor participation. Don’t just collect a donor’s money and call it a day. Give them other ways they can engage with your brand. Challenge people with some healthy competition, offering incentives for your best donors. Let them create a page that tracks their donation.
  • Encourage deeper donor participation. Most of the people who support your charity have some sort of personal connection to your cause. Leverage that. Give people an opportunity to share exactly what your cause means to them, and share the best ones on your social feed.

Passion is the cornerstone of what you do – and if you can inspire even a fraction of the passion you feel for your cause in your donors, you’re on the right track. Follow the advice we’ve outlined here, and you’ll have a good start. The rest, however, is up to you.


About the Author:

guest blogger Brad WaylandBrad Wayland is the Chief Strategy Officer at BlueCotton, a site with high-quality, easy-to-design custom t-shirts. Brad is committed to using custom t-shirts as a way to raise funds and spread awareness for causes such as Texas storm relief and local Kentucky food pantries.

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