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The Magic Formula for Choosing Social Media

May 22, 2014 by Dennis Fischman 6 Comments

I’ve told you before: the first thing your organization does online should not be social media.  And I’ve told you that the best answer to “Which social media should we use?” is “It depends”: where are the people you’re trying to reach?

But you have already done the work.  You’ve made your website attractive and useful, cleaned up your database, and started sending regular email to the people on your list.  You’ve found your supporters online.  You’ve created a strategy and started small, with one platform.  Now what?

You’re sure there’s a secret to social media for a small organization with limited time and money.  You twist my arm and ask, “What’s the magic formula?”

Listen closely: Facebook plus one.

Why You Need to Be on Facebook

For now, Facebook is still an essential part of your social media.  Yes, I know: it’s frustrating that people can “like” you on Facebook and still not see your posts in their news feed.

But there is nowhere online that you will find more people, and a broader range of people.

  • Grandparents are joining Facebook every day to see photos of their grandchildren.
  • Adults keep up with their friends on Facebook, even after they’ve moved to a different city or country.
  • Teenagers are still joining Facebook.

It may not be cool, but it’s a “have to have.”  My best guess is that it will continue to be the common denominator of social media for years.

Why You Need Something Else

Even if a lot of supporters are there, you should make sure not to put all your eggs in the Facebook basket.  It’s not free media any more.  You need a budget to pay for ads AND an expert to help you advertise effectively.  And it’s only going to get more expensive.

Plus, there may come a tipping point.  When enough people drift away from Facebook, a lot of people may decide to do so all at once.  You should be collecting their email addresses, so you don’t lose them altogether–but many people prefer to hear about you through social media.  When they go looking for an alternative to Facebook, you want them to find you there.

Which “Something Else” is for You?

Think of three lines on a graph.  One: the social media platforms your audience uses.  Two: the one you find most comfortable.  Three: the platform that lets you use what you have–whether that’s writing, photography, or video.  Ideally, when you use Facebook plus one, that one is where those lines come together.

Twitter is growing fast. It forces you to be brief, but that’s good: you will catch people’s attention better that way. It’s ideal for sharing links to useful information, including your blog posts, and it’s recently become better for sharing pictures.

YouTube is the world’s biggest search engine, after Google.  If you have great video and would like to be found, YouTube is the place to go.

Google+ has also been growing. Unlike Facebook, everything you post shows up for everyone who likes you there (or “adds you to their circles,” in Google+ lingo).  Two big cautions, however: a lot of people are still not on Google+, and there are rumors that Google plans to make big changes to it soon.

Pinterest is clearly the best way to reach a female audience with photos.  Instagram reaches a more mixed audience, and people say it’s easier to use, especially from your mobile phone.

LinkedIn is the only social media platform that reaches more men than women.  LinkedIn Groups are a great vehicle for establishing your expertise in the field.

There are many other options, and feel free to choose the one that suits you best.  You may also want to create accounts on social media you’re not planning to use for a while, just to reserve the name you want (and not let some other group create confusion by claiming it).

You’re best off concentrating on Facebook and just one other form of social media, if you really want to work your magic.

 

 

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Are You Communicating Better This Year?

January 6, 2014 by Dennis Fischman 1 Comment

It’s a new year.  Here are ten resolutions that every organization should make to improve their communications in 2014.
  1. Google yourself. What are the first things people see about you? Would you support the group you see on screen?
  2. Take charge of your brand. Create your own reputation through the news you make and the stories you post.
  3. Cultivate local reporters.  They work too hard: if you feed them human interest stories and photos, they’ll be grateful.
  4. Everyone in your organization speaks for you.  What are they saying to their friends? Do they have stories to tell your supporters?
  5. Your website: keystone of all your communications.  Ask an outsider to click through it. Is it easy to navigate? Informative? Fun?
  6. Facebook is a party, not a meeting.  Find ways to get your fans talking with each other.  They’ll come back more often and like you better.
  7. Which social media should your group use?  Depends.  Who do you want to reach?  Where do they go when they’re online?
  8. Horror movie: “I mail to dead people.” In January, take people off your postal and email lists if you haven’t heard from them since 2011.
  9. Photos: not just for breakfast any more. Your readers want to consume photos at every meal, including online posts.
  10. Your good name is your most valuable asset.  What’s it worth to you?  THAT’S the return on investment for your communications.

 

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Should You Worry about SEO?

December 5, 2013 by Dennis Fischman 1 Comment

You get them by email.  You see them as comments on your blog.  You read them through the Contact Us section of your website.  And they want you to worry.

They’re the SEO fearmongers.

My wife Rona Fischman opened an email that began politely, “I thought you might like to know some of the reasons why you are not  getting enough search engine & social media traffic on your website.”  It went on–mostly in bold blue font that screamed from the page–to list the same useless advice that she and I have both seen from search engine optimizers over and over again.

Why useless?  Because it’s generic.  The fearmongers don’t know you and they don’t know your audience.  Here are three reasons not to worry about SEO:

  • You might not need to be found.  If you’re a nonprofit, these days you may already be serving more clients than you can handle!  If you’re a referral-based business, random searches are the equivalent of cold calls.  They’re low-percentage sources.  Why attract people who may never do business with you when you can spend the time and money attracting people who already want your services?
  • Social media may do better for you than search.  If you do need to be found, wouldn’t you rather be found in good company? People are not just Googling “realtor” (for instance) and calling the first on the list.  Instead, they’re asking their friends to recommend someone.   Facebook or Yelp may be more important to you than Google or Bing.
  • What do they find when they get there?  Improving the content on your website may get you better results for less money than increasing the number of people who ever happen to take a look at it.  Spend your resources on content creation and content marketing.

You shouldn’t worry about SEO–but paying just a little bit of attention to it might be worth your while.  Here’s a piece I wrote about “How To Get Found: SEO and the Small Nonprofit.”  It includes ten tips on getting more eyeballs to your site.  But most of them are not SEO.

Don’t worry, be effective!

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