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How to Keep Your Organization Relevant Online: 3 Tips

February 13, 2023 by Dennis Fischman Leave a Comment

Online conversations move quickly. Your nonprofit fundraisers can underperform if you aren’t able to capture your supporters’ attention.

Whether your nonprofit already has a digital strategy or is just branching out to online platforms, an overview of how to maintain attention online can be helpful for maintaining your audience. We’ll review three tips for attracting and holding your supporters’ interest in highly competitive online spaces.

1. Create regular engagement opportunities.

When determining your approach to a social media site, first consider why supporters use that platform. Are they looking to connect with friends? Interact with new people? Create content themselves? Knowing what your audience is looking to do on social media first will help you shape your engagement strategy.

Your audience will likely scroll quickly through most posts they see online. However, they are far more likely to remember content that invites them to engage with it. Your approach to engaging supporters will depend on the platform, but it may include:

  • Interacting with supporters online. When someone comments on one of your posts, whether they’re asking for more information or sharing a personal story about how your cause relates to them, respond to their message. This type of communication shows that there is a person behind your organization who is interested in what supporters have to say, creating memorable connections.
  • Creating content that encourages comments. Your nonprofit should aim to create shareable content that your audience will spread to their friends and family. One approach is designing content that encourages comments. These might be posts that ask questions, invite supporters to share a story, vote in a poll, take a survey, or otherwise share their thoughts. Many social media sites also have algorithms that will promote content with many comments to other users.
  • Encouraging supporters to make their own content. You can build a community online by encouraging your current supporter base to interact with your new social media accounts through their own content. For example, during and after a volunteer day, you might help supporters take photos of their hard work, then encourage them to tag your social media accounts when they post them.

Engaging content will help you create a strong first impression. Create a social media calendar to manage your posting schedule and ensure you are regularly engaging the supporters your first posts attracted.

2. Empower your supporter community.

Regularly creating new content for your social media accounts is important but also time-consuming. To cultivate an active online community, your organization should  empower supporters to hold conversations about your nonprofit between posts.

Nonprofits rely on highly dedicated supporters known as “superfans.” These superfans are passionate about your nonprofit and willing to advocate on your behalf. You can encourage these superfans to continue promoting your nonprofit by:

  • Highlighting key supporters. Public recognition can go a long way towards deepening a supporter’s commitment to your cause. Show your appreciation and draw attention to interesting projects in your community by creating support spotlights. These could be features in your nonprofit’s newsletter, blog, or social media accounts.
  • Providing communication channels. Supporters will stay engaged with your nonprofit if they have other supporters to talk to about your cause. Encourage supporters to interact with one another in the comments of your posts, whether they’re on a social media platform or your blog. Nonprofits with membership programs can consider creating forums where supporters can engage with one another and create their own discussion threads.
  • Establishing a group identity. There are many ways to build a community, and you can encourage supporters to form a connection with your organization faster with branding. Give your dedicated supporters a name to help them identify as part of a group. For example, the Big Brothers Big Sisters youth mentoring nonprofit calls their volunteers “big brothers” and “big sisters,” providing a sense of community identity.

Ensure your supporters are aware of the resources you provide to encourage their involvement in your community. DNL OmniMedia’s nonprofit website design guide lists “ways to get involved” as one of the top items supporters should be able to find upon landing on your website. This might take the form of either a single page with engagement opportunities listed or a dropdown menu with multiple resources, including links to follow your nonprofit on your social media accounts.

3. Conduct market research.

Staying relevant with your audience requires understanding your audience’s needs and wants and knowing when those needs and wants change. This could be as simple as your audience losing interest in one social media platform in favor of another or as complex as needing to reconfigure your entire engagement strategy after a major rebrand.

To stay informed, regularly conduct market research. This includes polling your audience and taking note of supporter demographics, as well as monitoring other similar organizations and how they engage with their supporters. Also, strive to stay up to date with broader changes in the nonprofit sector. Resources like NXUnite’s nonprofit conferences page and similar listings can be useful for identifying where and when professionals in your industry are gathering.

If you are unsure how to make sense of your market research or apply your findings to your strategy, consider partnering with a nonprofit consulting firm. Nonprofit consultants that specialize in digital marketing can offer a professional, outside perspective on your current strategies. Services like this can be especially useful for launching new types of campaigns and outreach your nonprofit is trying for the first time.


Carl Diesing DNLCarl Diesing, Managing Director – Carl co-founded DNL OmniMedia in 2006 and has grown the team to accommodate clients with on-going web development projects. Together DNL OmniMedia has worked with over 100 organizations to assist them with accomplishing their online goals. As Managing Director of DNL OmniMedia, Carl works with nonprofits and their technology to foster fundraising, create awareness, cure disease, and solve social issues. Carl lives in the Hudson Valley with his wife Sarah and their two children Charlie and Evelyn.

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Web Accessibility: Why It Matters for Your Fundraising Events

December 20, 2022 by Dennis Fischman Leave a Comment

A guest post by Ira Horowitz, Cornershop Creative

Have you been hearing a lot about website accessibility lately? Most website owners have. Accessibility has become a hot topic in networking groups, on social media, and in many offices. Chances are, it was one of those conversations that led you to read this article today.

So what is accessibility? It’s making sure your website can be seen by anyone, anywhere, on any device, regardless of physical or mental impairment. Impairments can include disabilities, distractions, bad lighting, full hands—anything that might keep you from fully enjoying a website.

Having an accessible website means more people can enjoy your website, which is awesome. You may also be interested to know that many of the things that make your website accessible also help with user experience (UX) and search engine optimization (SEO). You probably recognize those as the other big topics in the world of nonprofit websites.

In short, accessibility is good for everybody, including your nonprofit. Read on to learn three reasons why it matters so much when it comes to improving your organization’s fundraising results.

Reason #1: Having an accessible website empowers you to expand your community.

One of the most common questions asked by nonprofits is, “How can we get more supporters to come to our website?”

Accessibility is a great answer.

By making your website more accessible, you are opening your nonprofit up to a whole new  audience. Once people of all abilities can access your content, they can learn everything they need to know about your cause, which makes them much more likely to participate in fundraisers of all kinds.

Having more active supporters means that more people will be sharing your content, or talking about your cause with their friends. This kind of self-perpetuating growth is the goal of every organization, whether you’re new to the sector or have been around for a while. Investing in accessibility upgrades for your website gets you off to an excellent start.

Reason #2: Nonprofits whose websites aren’t accessible may be subject to legal action.

In an equal society, everyone should have a chance to participate. This is the idea behind the American Disabilities Act (ADA). Since 1990, this law has helped prevent discrimination against people with disabilities by ensuring that public spaces are accessible to everyone.

Recently, the internet has been under scrutiny in courtrooms across the country, with plaintiffs asking the courts to consider the internet a public space.

Guidelines for this kind of widespread accessibility have already been developed. They are known as Web Content Accessibility Guidelines (WCAG). There are three different levels for WCAG:

  • A: This is considered the bare minimum for a website to meet. Many websites already meet this level, or could with minimal effort.
  • AA: Most web users will be able to access your website at this level. Experts urge all websites to shoot for AA compliance.
  • AAA: This is the highest level of accessibility and is ideal for the majority of users.

Since so many web elements cannot be made AAA compliant, it is not currently encouraged to try and make an entire website AAA. You can, however, have a mixed approach to be as accessible as possible. Offering fonts and high-contrast colors that meet AAA standards is still wonderful, even if other elements on your website only meet A or AA standards.

Right now, WCAG is a recommendation, not a mandatory requirement. But since having an accessible website has so many benefits, the best thing to do is get ahead of the curve now and invest in accessibility upgrades before they become law.

Reason #3: Prioritizing accessibility can help boost your brand image, drawing in support for your cause.

Nonprofits are known for being compassionate members of their communities. Becoming a champion for accessibility and equality is a good way to prove this impression true.

When you make a genuine effort to make your website more accessible, you are sending the message that your organization really cares about people and wants to do the right thing by making an effort to communicate with everyone it can reach. This will reflect positively on your brand, and ultimately, the cause you fight for every day.

Bonus: Quick Tips to Make Your Site More Accessible

Now that you’ve decided to make your website more accessible, here are some bonus tips to get you started!

Though there are plenty more things you can do, this list includes some nonprofit web design strategies that will help you meet the minimal requirements for accessibility:

  • Enable keyboard controls so your audience can navigate without a mouse.
  • Make sure your website is accessible for screen readers, and include a skip button for screen readers so they can skip through the menus.
  • Use a heading hierarchy to break up the content and guide readers through your content. Start with a single heading 1 (H1), then use H2s to title sections, H3s for subheadings under H2, and so on.
  • Use simple language. A 6th- to 8th-grade reading level is recommended.
  • Include alt text for images and photos.
  • Pay attention to color contrast. Minimum of 3:1 for large text, 4.5:1 for paragraph text. The higher the better.
  • Keep forms simple, short, and navigable by the tab key.
  • Use fonts that are easy to read, and don’t use more than three different fonts on your website.
  • Set your paragraph text at 16 px or larger.
  • Make sure 200% zoom is possible without interfering with the messaging of your site.
  • Offer player controls instead of setting videos to autoplay.
  • Include closed captions, transcripts, and audio descriptions for all multimedia content.
  • Use more than one indicator for important elements like links. For example, links should be blue and underlined.
  • Monitor the performance of your website to ensure it loads in three seconds or less.
  • Check your website on several browsers and devices to make sure it looks good on all of them.

To take your efforts to the next level, consider working with a nonprofit web design consultant. According to Cornershop Creative, these professionals understand the nonprofit sphere and can help make your website the best it can be for everyone within your site’s reach. They can handle the more technical aspects of web accessibility, setting you up to welcome more visitors to your website!


Ira Horowitz head shotAuthor: Ira Horowitz

With 15 years’ experience, Ira is an expert in nonprofit online communications and online fundraising. His work has resulted in increased funds and resounding supporter engagement for hundreds of organizations.

Ira oversees our project management team and works with clients to provide our clients with the best possible final product. He also manages all of our strategic engagements and helps guide nonprofits to determine their long-term strategy goals for online communications.

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3 Strategies to Drive More Nonprofit Website Traffic

February 14, 2022 by Dennis Fischman Leave a Comment

Say you’re standing in line at a coffee shop, waiting to get a cappuccino. To kill the time, you strike up a conversation with a stranger about your nonprofit. You tell them about your mission and recent fundraising events, and before you go your separate ways, you direct them to your website for more information. That’s where you want them to go, right?

Your nonprofit’s website is one of your biggest assets. But for many organizations, the challenge of leveraging this asset comes from figuring out how to boost website traffic and get people to actually use your website as a resource.

So, aside from suggesting to strangers in coffee shops that they check your website out, how can you drive more nonprofit website traffic? Here are three strategies that can help:

  1. Create high-quality content.
  2. Employ SEO best practices.
  3. Integrate your website with social media.

With these tips and a website building tool created for nonprofits, you can direct more traffic to your website, cementing it as a great resource for your supporters to get information about and contribute to your cause.

1. Create high-quality content.

One of the most important things you can do to boost website traffic is to ensure that you’re posting high-quality content on your website. After all, you want to give your audience a good reason to visit it. And, according to Morweb’s guide to the best nonprofit websites, having great content on top of a solid website design will do the trick.

Here are some ways you can ensure that your content is high-quality:

  • Create a donor communications calendar that outlines the website content you want to publish.

 

  • Consistently publish on your blog to demonstrate that supporters can come to your website on a regular basis for fresh content.

 

  • Incorporate multimedia elements into your content such as images, videos, interactive graphics, and audio clips or podcasts.

Whatever content you choose to create, be consistent in developing and publishing it. Consistency will signal to your supporters that your organization is actively moving its mission forward and interacting with its community of supporters.

2. Employ SEO best practices.

Search engine optimization (SEO) is the process of creating website content that will help increase your visibility on search engine results pages. SEO can seem intimidating at first, but it’s actually pretty easy for anyone to improve their content’s rankings. Here are some actionable SEO best practices you can start using today:

  • Incorporate keywords into your content: Keywords are words or phrases that people type into search engines. Use relevant, non-competitive keywords throughout your content that will help you rank higher on search engine results pages.

 

  • Make your website accessible to everyone. In addition to helping you connect with more supporters, optimizing for accessibility can help improve your SEO rankings. Add alt text to graphics and images and provide captions and transcripts on videos so all users can interact with your content successfully.

 

  • Create useful meta tags. Meta titles are the titles that appear on a search engine’s results page. Similarly, meta descriptions are the text underneath the meta titles that inform a user (and a search engine) what your page is about. Make them specific and informative. Also, try to keep your titles under 60 characters and descriptions under 155 characters. Otherwise, Google might cut them off.

SEO may require you to take a few more steps in the content creation process, but in the end, implementing best practices will help you drive more website traffic as search engines will have the information they need to see your content is valuable to users and rank you higher on results pages.

3. Integrate your website with social media.

Connecting your nonprofit website with your social media profiles can create a stream of two-way traffic between these two tenets of your online presence. For example, if someone discovers your nonprofit through a Facebook post about an event, they might follow a link in that post to your nonprofit’s website.

Here are some ways to boost traffic between your social media and your site:

  • Share your website content on your social media profiles.
  • Include social media icons on each page of your website and encourage your website visitors to share those pages with their family and friends.
  • Add a live social media feed to your homepage so visitors can see you have an active social media presence and can click through to your profiles.

Getting your supporters moving between your social media profiles and your website will create a constant flow of traffic between them. This is also a great strategy for connecting with prospects you might not have had access to before, as you’ll be able to connect more easily with your supporters’ personal networks on social media platforms.

As driving nonprofit website traffic becomes a constant part of your marketing strategy, you can empower your nonprofit to raise awareness, welcome new supporters to your community, and pull in more donations.

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