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Arts Nonprofits: To Get Gifts, Tell Stories!

October 2, 2017 by Dennis Fischman Leave a Comment

arts audience stories

Speak to your audience with stories

I work in the arts.

All you fundraisers who work for human service organizations, you have these heartwarming stories to tell–about children learning to read, or families getting food to eat.

But I raise money for a theater company. Can I use storytelling in my fundraising too?”

I heard this question when I presented a Nonprofit Academy webinar called Where’s the Story? Discovering Stories that Drive Donations. But it wasn’t the first time I’d heard it. And every time I hear it, it makes me want to cry.

If your nonprofit is an arts organization, storytelling is in your organizational DNA. It’s in the drama you put on stage, or the moment you capture in paint, or the music you present to a live audience. You take the randomness of everyday events and shape it, so people will stop, look, listen, and wonder. That’s what a good story does too.

So yes, arts organizations, you can tell stories to your donors. In fact, they are the perfect audience for them! But it’s up to you to find and craft those stories. Here’s how.

Stories are about people

The first thing to do is figure out the protagonist of your story. Who is the story about?

I think that’s what was puzzling the webinar participant who worked for the theater company, the one who asked me that question. She was probably thinking about things like the schedule of plays this season, or the artistic choices involved in the direction and staging, or the great reviews the production has already received, and asking herself, “What’s the story here?”

And she was right. Those are not stories–because they have no protagonist, no central character to follow.

You can turn statements into stories

Focus on a protagonist with a problem, and you can transform dry facts into dramatic stories. For example, you could take a list of titles of plays and turn it into this message from your Artistic Director:

Antigone-613X463“As 2016 goes on, I have been dreading each day’s news. One act of mass violence has followed another around the globe. I look to political leaders, hoping for solace and wisdom, and instead I see them spreading fear and hatred.”

“Here in our theater, I shudder…and I wonder, what can we do as a theater to bring us back to our a sense of our shared humanity? The 2017 season is our answer. We begin with Antigone, a story of a woman caught on the losing side of a civil war who refuses to put loyalty to nation over loyalty to family…”

Notice! Instead of a list, now you have:

  • a person (your Artistic Director)
  • facing a challenge (how do I stop feeling overwhelmed and make a contribution to a more peaceful world?)
  • and overcoming it (through this year’s program)

That’s classic narrative. You’ve turned a statement into a story. And your donors are going to notice, too.

Stories speak to an arts audience

The thing is, unless your Artistic Director is really well-known and loved, it’s not her or his story your donors want to hear.

As fundraising expert Tom Ahern puts it, donors are only really interested in two things. “What did you do with the money I gave you?” and “What difference did it make?”

And the difference they want to hear about is probably not that it made the AD feel worthwhile, or even that it gave jobs to dozens of actors and set painters.

What difference do the arts make to the audience?

Your donors are interested in the experience of the arts. They know what it’s like for them to walk around a Rodin and look at it from all sides, or hear unexpected music in the subway, or go to a play. They want you to make sure others share that experience.

Raisin in the Sun

Raisin in the Sun

Can you find audience members who will tell any of these stories?

  1. “I never liked Shakespeare. When they tried to teach it to me forty years ago in high school, I tuned it out. But then my wife dragged me to your production of King Lear, and I wept for a man looking back at the ruin of his life. Now the words make sense, and they make me think about my own life.”

2. “I thought my family was the only one where parents and children fought about how to stand up proud against people who want to put us down. Now that I’ve seen Raisin in the Sun, I will never look at my parents the same way again.

3. “My mind was whirling. My heart was downcast. Your production of Stomp was better than medicine. I am going back tomorrow!”

If I gave money to your organization and heard these stories, I would rejoice. And give again.

What’s another story you can tell that would move your arts supporters to give?

 

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Halloween in September? For Nonprofits, Yes

September 25, 2017 by Dennis Fischman Leave a Comment

Halloween lawn

The lawn was eerie. Long strands of spider web draped over its length, a bat hovering over the withering shrubs, and a gravestone poking up from the dried grass.

The scariest thing was, it was a full month before Halloween!

As you can guess, I’m not a big fan of Halloween in September, or Christmas in October, or back-to-school in July. But you should be-when you’re filling in your communications calendar.

Creating a good message takes time.

It pays to know what you will be saying ahead of time. For that article you want to write or that video you want to record, you may need to find facts, or set up a photo shoot.

You may need to interview someone. How long will it take to schedule that meeting? From experience, I would say: estimate the longest time you can imagine it will take–then double it.

And once you have the facts, the photos, the interviews, the quoteable quotes in hand, you still have to write or edit. You don’t want to do any of that at the last minute.

Schedule that message weeks or even months in advance. Then schedule the steps it will take to create that message. Put them on your calendar.

Your audience needs time to respond, too.

Have you ever received an invitation to attend an event the day after you were supposed to RSVP?

If your message is inviting people to attend an event, to “Call your member of Congress TODAY!,” or to do anything else with a deadline, you need to send it to them well in advance. And you probably have to send it more than once.

That means you have to start creating the message even earlier, and send it out more often. Put time for creating it AND a date for sending it on your communications calendar.

Yes, you can wait until the last minute to create your message and hope inspiration strikes. Yes, you can gamble that your supporters will drop everything to respond to your call to action.

But that’s like Halloween in September. It’s just…scary.

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TY Thursday: Thanks for Noticing My New Year!

September 14, 2017 by Dennis Fischman Leave a Comment

shofar

Child blowing the shofar to mark Rosh Hashanah

It’s September. You may be looking ahead to your end-of-year appeal and thank-you letter, and congratulating yourself on getting to it early, long before the new year.

But is it already too late? Is the year over?

Thank God, It’s a New Year

This time next week, many Jews will be celebrating the new year, with the Rosh Hashanah holiday.

Wiccans and other pagans celebrate the Autumnal Equinox (Mabon) on Friday, September 22, which Jews outside of Israel consider the second day of Rosh Hashanah.

The Chinese New Year is next year on the Western calendar: February 16, 2018, to be precise. The Persian New Year, Nowruz, will arrive on March 21. The Cambodian New Year? Not until April 14.

And you thought the holiday season was in December!

Yes, You Can Keep Track

Let’s get real. Unless you’re a Jewish organization, you’re probably not sending out an appeal to your supporters timed for Rosh Hashanah. But ignoring the holidays that matter to your donors is not a good idea.

If you notice the new years that your supporters celebrate, they will be grateful. So few people in the majority population pay any attention at all. If you recognize  next week that it’s Rosh Hashanah (or next spring that it’s Nowruz, or Chinese New Year), you will get a lot of credit.

And it’s just not so hard to wrap your mind around the idea that there can be more than one new year. Your nonprofit may already be paying attention to the start of the new year, and the federal government’s budget year, and your own fiscal year. You know how to do this!

Sending Greetings to Your Mailing List

How do you wish people well on their holidays when you may have Christians, Jews, pagans, Muslims, Hindus, Buddhists, and atheists on your list?

Ideally, you keep a record of which holiday each person on your list celebrates. Then, you send personalized email to each one.

(It helps a lot if your email list is in a database instead of a spreadsheet, and if you use an email service provider like Constant Contact or MailChimp and not just Outlook or Gmail.)

If you haven’t kept records of which holidays are meaningful to which of your contacts, now would be a good time to start!

My Holiday Gift to You

While you are putting together those records, I’ll help you send holiday greetings to all. Here’s how: feel free to cut and paste the third, fourth, and fifth paragraphs of this message into your email and social media. Edit judiciously. Add these words: “To all our friends who celebrate these holidays, we send our warmest greetings.”

That’s it for now. Thanks! Who’s looking forward to Groundhog’s Day?


Top 75 Nonprofit BlogWe’re honored that Feedspot has named the Communicate! blog as one of the top 75 nonprofit blogs to follow in 2017. Read more about nonprofit marketing, fundraising, and thanking donors at www.dennisfischman.com

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