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Interpreting Business Advice into Nonprofit Language

September 11, 2017 by Dennis Fischman Leave a Comment

ImagePerhaps you’ve already noticed: most articles about communication are written for businesses.  They use a business vocabulary.  The writers assume you’re looking to make a profit.

A nonprofit professional reading these articles can feel like a deaf person attending an event with no interpreters.

Good new: with a little practice, you can do your own interpreting.

How You Say that in Nonprofit

For practice, let’s take a look at an article that American Express recently published.  It’s entitled “5 Common Brand Messaging Mistakes Marketers Make.”  That  title may be a puzzle already.

  • What’s a nonprofit’s “brand”?  Your brand is not your logo: it’s the overall impression people have of your organization before and after they’ve met you.  Think “reputation, public awareness, visibility.”
  • “Messaging” is not just anything you say.  It’s your deliberate attempt to shape your reputation.
  • “Marketers”: that means you!  Marketing really just means communications with a purpose.  If you put out a newsletter, send an email, or give a talk and you’re trying to win support for your agency, you’re marketing!

So, for a nonprofit audience, the title of this article could be “5 Ways of Communicating that Don’t Work (and What You Can Do Instead).”  Now, doesn’t that make you more likely to read it?

Please do read the article and comment about it below.

Click on that link. When you get beyond the title of the article: what makes sense from a nonprofit perspective? What needs interpreting?  We can puzzle it out together. You start!

 

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Fundraising Tuesday: Once More, with Feeling

September 5, 2017 by Dennis Fischman Leave a Comment

Why do people give time and money to nonprofit organizations?

Most of us would like to believe it’s our noble mission that moves our supporters to act–or our high-quality programs, or our expertise in our fields.

Sorry.  That’s not it.

emotion chart

How does it feel to be part of your organization?

People choose to join, volunteer, and donate to your organization because of the way it makes them feel.

For-profit businesses are well aware of this.  To attract customers, they offer a specific emotional experience that makes a promise (as Pamela Wilson tells us):

  • Nike promises health, vitality, speed and an active lifestyle.
  • McDonalds promises quick, consistent food at a reasonable price.
  • Apple promises sleek, user-friendly technology that empowers your life.

Non-profits, do your supporters know what you are promising them? 

It could be the excitement of being part of a movement.  It could be the pride of knowing they have saved a life.  It could be inside information and analysis that makes them feel like an expert.

Whatever you are promising, make it clear to them–and always keep it at the forefront of your own mind.  Ask every day: How will my product or service empower, delight, entertain, or solve a problem?

Answer that question in all your messages, and keep the promise through your actions.and your supporters will be hooked on a feeling.  They’ll come back for more. And they will give to keep that feeling coming.

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TY Thursday: What Nonprofits Can Learn from Facebook about Saying Thanks

August 31, 2017 by Dennis Fischman Leave a Comment

Can nonprofits learn something about thank-yous from Facebook memories?

Facebook memories

You’ve probably seen them on your own Facebook feed. Memories from a year ago, or two, or five, pop up at random intervals. In truth, some of the memories are pretty random, too. (Do I really need to see that on this date in 2010, my email was down?)

But every once in a while, Facebook really gets it right. One day, Facebook told me my niece Fay celebrated her bat mitzvah eight years ago this week. Now she is two years out of college, in California, in her first job.

Seeing that memory put a smile on my face. And it also made me wonder: can nonprofits say “thank you” to donors by sharing good memories?

Memories Make Relationships

Marriages are built of memories. So is the relationship between the donor and your  nonprofit. When that donor thinks back to a time they are happy about, or proud of–and you were a part of it–it’s bound to make the donor associate that pride and joy with you.

What could you do to remind them of that time? Here are a few ideas:

  • Find a photo of that donor volunteering for your organization. Email it to them, or post it on social media and tag them. “Janine, do you remember when you and Joe packed school supplies into back packs for a hundred kids from low-income families who were just starting school? We remember! Thank you!”
  • Find a photo of that donor having a great time at your organization’s event. Email it to them, or post it on social media and tag them. “Randy, remember when you won the safari at our auction? We do! Look at the expression on your face!”
  • Recognize long-time donors by reminding them what they accomplished. “In 2006, you helped prepare Cheri and dozens of other parents like her to give their newborns a healthy home. In 2010, you helped her make reading to her son James a part of the daily routine. With this current gift, you have helped James get free lunches all summer. What a lot you have accomplished with your donations! Thank you!”

I’m sure there are other ways to share good memories with your supporters. Have you tried anything I have mentioned here, or some other approach? How did it work out for your nonprofit?

 

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