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Fundraising Tuesday: Follow Up Your Appeal Letter with Email

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fundraising by emailYou work so hard on writing the ideal fundraising appeal letters. At last, it’s printed and folded, stamped and addressed, and sent on its way.

You breathe a sigh of relief. Then, you worry.

How can you be sure the donor will pay attention to your letter? Will he or she respond with a gift?

Don’t Worry, Use Email

You do have some reasons to worry. Just look in your mailbox. How many organizations have sent you an appeal? In just one week in mid-November, twenty letters asking for money arrived in my mailbox…and the pace is only going to pick up as we reach December!

But you don’t have to just sit and wait. There are things you can do now to make the donor pick that envelope out of the pile, read your letter, and donate online (or send in a check). One of them is to follow up your fundraising letter with email.

Find out how to use email to make your fundraising more effective. Read my guest post at JohnHaydon.com.

Sent Your Fundraising Appeal? 3 Things to Do While You Wait

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Waiting for the mailYou’ve written the best fundraising letter you can: maybe, the ideal appeal letter.

It’s in the mail. The donors will get it next week.

Now what? Is there anything you can do besides waiting for the mail? (Or the online payments, of course.)

Yes! Here are three ways you can follow up on that fundraising letter: by phone, by email, and by social media.

Follow Up with a Phone Call

Even a polite voicemail message increases the chances that your donors will renew their support for you this year. But there are worse and better ways to make that phone call.

The worst thing you can do is to call someone who doesn’t want to hear from you by phone. My wife and I tell everyone who calls us, “We prefer not to give over the phone. Mail us.” If they call again, we send our donations somewhere else. And there are lots of people like us!

A good way to reach out is by having a well-trained volunteer call and start by thanking the donor for their past support. Give the donor a sense of accomplishment: “Thanks to you, twenty children had lunch every day this school year.” Tell them, “Your help is still needed.” Ask for a specific amount.

It’s even better if the caller is a donor like them. “Thank you. Here’s what we did together.” Better still if the caller is a donor AND a board member. You’re complimenting your donor by letting them know they’re worth the board’s attention and time.

The best, the absolute best thing you can do? Find a friend of that donor to make the call. Someone who knows them well and can speak to them from the heart about how much they appreciate the donor’s gift. When your friend is grateful for your donation, of course you have to renew!

ET, Phone from Home?

Now, to my mind it’s a real toss-up whether it’s better to ask your volunteers to call from their homes or get them together for a “phone bank.”

  • Ask them to call from home and it’s more convenient for them, but they may forget… and you may have to work harder to find out who they reached and who they didn’t.
  • Invite them to call together and you create camaraderie among those who show up, and you can be on hand to answer any questions, live…but fewer people will volunteer in the first place.

There’s no one-size-fits-all answer to this question. Do what fits your organization the best.

We’ll talk about using email and social media to follow up your fundraising letter in future posts. For now, happy Thanksgiving!

 

 

TY Thursday: Why Your Nonprofit Should Do a Thank-a-thon

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gratitudeIt’s vital for your nonprofit to thank donors, and one of the very best ways to do it is to pick up the phone and call them. If you’re lucky, though, you have so many donors that the Executive Director and Development Director both put together would consider thanking donors a full-time job! What’s the solution? Hold a thank-a-thon.

What’s a Thank-a-thon?

A thank-a-thon is like a phone-a-thon. Only instead of dialing for dollars, you have a room full of people calling people who have already given…just to say thanks.

Abigail Harmon gives us the portrait of the classic thank-a-thon.

Armed with a list of donors – big and small alike – and a script, each board member makes calls to thank donors for their support over the past year…Historically, a phone bank was required so that everyone could sit in a room and make the calls…but it is often more feasible to have board members bring their cell phones and chargers (just in case) to a house where they can sit around and make the calls.

You will need a staff member to hand out the lists and scripts and answer questions that might arise. And you will want to provide some food and drink. Your callers will be friendlier if they are fed!

4 Reasons a Thank-a-thon is Worth It

Why would you spend the time and energy of your board members and volunteers for an activity that’s not going to raise any more money right away?

  1. To raise more money next year. If a donor gives you money in 2016 and you send a perfunctory thank-you letter, the chances you’ll see another gift in 2017 are less than 30%. You can double that with a hearty thank-you in a real human voice.
  2. To make your Board members proud. Do you have a Board member who says, “I’ll do anything for this organization–except ask for money”? Turn their fear of asking into their joy at saying thank-you to a person who cares about the same organization they do!
  3. To give non-Board members a way to get more involved. There is no rule that says only directors of the organization can call and say thanks. A call from a fellow donor may be equally meaningful…both to the caller and donor on the other end.
  4. To make it fun. Yes, you can farm out the calls for people to do on their own time, in the privacy of their own homes. But there’s a certain infectious energy that spreads around the room during a thank-a-thon. Try it and see!

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