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Fundraising Tuesday: 3 Donor Communication Tips for Nonprofits

August 2, 2022 by Dennis Fischman Leave a Comment

Your nonprofit likely spends a significant amount of time attracting new donors, enlightening them about your mission, and sharing how your nonprofit can make a difference. But after a donor gives, does your nonprofit still keep in touch effectively?

Donor communication is a core part of cultivating long-lasting, valuable relationships with supporters. While it is  important to attract new donors, staying in touch with the donors you have can allow your nonprofit to build a vibrant and passionate supporter community. 

To improve your donor communication practices, let’s dive into three tips nonprofits can put into action immediately:

  1. Personalize your messages.
  2. Create new engagement opportunities.
  3. Demonstrate donors’ impact.

1. Personalize your messages.

Donors are individuals, and your nonprofit should strive to create unique relationships with each one of them. This may not seem like a practical goal on the surface, but with the right communication tools, you can tailor each message as closely as possible to a donor’s unique interests.

Personalization involves including personal details about each donor in your messages. This can include referring to them by their name, using the communication channels they prefer, referring to their past engagement, highlighting upcoming activities that fit their interests, and making donation requests that align with their previous gifts.

Your nonprofit’s CRM should allow you to create donor profiles, where you still house all of this information. Of course, if your CRM is lacking, it may be necessary to switch. For example, many nonprofits switch from Raiser’s Edge to the Salesforce CRM due to the latter’s increased functionality, such as its robust donor management applications.

2. Create new engagement opportunities.

Supporters are unlikely to get invested in your nonprofit if you only ever reach out to them with donation requests. Instead, vary your messages by sharing new engagement opportunities.

By giving supporters more ways to get involved, you can learn more about your supporters and even get opportunities to connect with them face-to-face. The more opportunities you offer, the more you’ll be able to improve donor relationships and create a better communication strategy.

 

A few types of activities to get in touch with your supporters about include:

  • Volunteer opportunities. From helping with fundraisers to working on your initiatives, volunteers are a core part of your nonprofit’s team. Your donors can actually be one of your best sources for finding new volunteers as well. Reach out to donors and share how they can get involved in upcoming volunteer opportunities.


  • Membership program. To get supporters even more involved in your nonprofit, consider creating a membership program. Supporters who join your membership program will pay a recurring fee, and in exchange, they’ll have access to a variety of content. This can include exclusive articles, online courses, and VIP treatment at events. Make sure you have the necessary tools to manage your members and communicate all of the benefits and opportunities associated with the program.


  • Peer-to-peer campaign. Peer-to-peer campaigns call on your supporters to reach out to their friends and family to fundraise on your behalf. These campaigns give supporters an accessible way to help out your nonprofit besides donating. Plus, you can make your peer-to-peer campaign more engaging by combining it with other fundraising opportunities like events or giving days.

You know your donors best, so choose the engagement strategy that will most interest them. Take note of which donors engage in other opportunities. Then, the next time you get in touch with them, try sending a message about a similar activity and reference the last opportunity they participated in.

3. Demonstrate donors’ impact.

Donors want to know that their gifts are making a difference. As part of your communication strategy, be sure to share their impact. There are a few strategies nonprofits can use to let donors know their gifts matter, like:

  • Adding examples. When donors are preparing to give, help them understand what their donation means by sharing examples of how their gift might be used. For example, a nonprofit that plants trees might mention how many saplings a $25 donation will help them replant.
  • Using visuals. Help your supporters visualize their impact by using images. In your messages, add photographs of your volunteers hard at work, your beneficiaries receiving aid, and your staff rallying supporters to action. Nonprofits with access to a graphic designer can even create their own infographics to help supporters visualize the impact donations make in even more detail.
  • Providing campaign updates. After a donor gives to a campaign, they may begin to question if their donation was worth it if they never hear back from the nonprofit. Use your CRM to keep track of which donors gave to which campaigns and initiatives. Then, reach out to them to share specific details about the progress you’ve made thanks to their support.

If your nonprofit is unsure how to best demonstrate your donors’ impact—and help them make more of an impact—rest assured that you’re not alone. There are a variety of resources, conferences, and courses available for nonprofits to improve their communication strategy and learn how to make each donation go further.

 

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Fundraising Tuesday: How to Host a Hybrid Product Fundraiser–6 Simple Steps

July 19, 2022 by Dennis Fischman Leave a Comment

Chocolate productProduct fundraisers are a tried and true option that works well for all kinds of organizations, especially community-based groups. It’s a fun (and often delicious!) way of engaging supporters with selections like chocolate, pretzels, or even custom tees featuring your organization’s name. It’s a win-win situation; donors get to take home a sweet gift, and you get to meet your goals.

But there are more ways to host a product fundraiser today than just the door-to-door sales you may remember from school. Hybrid-style product fundraisers bring unique benefits that are worth exploring. With the added virtual aspect, your organization will be able to expand its reach to people from other cities, states, or even countries (and in turn, grow your volunteer base!)

With a strong marketing strategy and an easy way for supporters to place orders, you can maximize revenue for your organization and run a successful campaign with ease! 

Let’s walk through the 6 core steps you’ll need to follow to plan and execute a modern product fundraiser like a longtime pro.

Understanding the Basics

You might be thinking to yourself, “This all sounds great, but how does a hybrid product fundraiser work?”

A hybrid product fundraiser couples selling a product in-person with selling it online to raise money for your mission.

For example, perhaps you’re strategizing your next school fundraising ideas. The in-person component of your hybrid product fundraiser could entail selling popcorn at pick-up time. But what about the kids who aren’t at school that day or their relatives living across the country?

It’s simple! Amplify your reach by setting up a fundraising web store so that anyone can donate and help your group achieve its goals. 

A fundraising web store lets you conveniently conduct e-commerce by selling items ranging from cookie dough tubs to snacks in bulk. With this added digital component, your donors will breeze through the donation process without filling out any of those time-consuming paper forms. And better yet, they can do it all from the comfort of home!

 

Now that you’ve got the basics down, let’s jump into how you’ll make your hybrid product fundraiser come to life!

1. Partner with a product fundraising company.

It’s easy to get your fundraising web store up and running once you partner with the right product fundraising company. Select a company that will set up a personalized e-commerce website for you, and you’ll just have to share the link. Here are a few factors your perfect partner should have to elevate your fundraising efforts: 

  • Wide range of products. Partner with a company that has products relevant to the wants and needs of your audience. For example, let’s say you’re fundraising for a youth sports group. Food fundraisers are very popular among children, so offering a product like popcorn with 10 different flavors is sure to appeal to anyone, even the pickiest of eaters!
  • Convenient financing process. Purchasing the products for your fundraiser should be as accessible and cost-friendly as possible. Select a company that has convenient policies like ‘No Money Up Front’ so you can kickstart your fundraiser as soon as possible.
  • Marketable campaign page. Get supporters excited about your fundraising web store with marketing unique to your organization! Your partner company should offer options like a customized order form so people feel more connected to your group’s mission.

2. Choose your product to sell.

There are many great products out there, but it can be tricky to nail down which one will attract the most amount of people to your campaign. Carefully consider your supporters’ demographics and interests. If they like the product and feel that it would add value to their lives, they’re more likely to make a purchase (or a few)! 

For example, if you’re fundraising for a youth sports team, a fitting option might be custom tees, hats, or socks with the team’s branding. Clothing fundraisers are a great opportunity for dedicated supporters to show pride for your organization and market it to others who may not be familiar with it just yet.

Or maybe your target audience wants a product that is more applicable to their everyday lives. ABC Fundraising finds that a discount card fundraiser is an appealing option because donors save money buying things they need while giving back to the local businesses they love. Brainstorm a list of popular merchants in your area and work with your partner fundraising company to create the cards.

Looking for more ideas on products that will appeal to your group’s audience? Double the Donation’s list of 20+ product fundraising ideas will help you find the best fit for your fundraiser!

3. Plan your campaign.

Once you’ve selected a partner fundraising company and a product to sell, you’re ready to jump into the planning process! A fundraiser works like a well-oiled machine, but it’s nothing without its moving parts. You’ll need to make some key decisions so that your machine can operate to the best of its ability. Consider the following:

  • Where and how you’ll sell in-person. Will you sell your products at a farmer’s market? Perhaps you want to maximize your outreach by going door-to-door? Meet with your volunteers and create a selling plan that makes the most sense for your organization.
  • The timeframe of your fundraiser. Determine when your fundraising web store will go live to the public and how long it should run. If relevant, consider the season you want your fundraiser to take place in. For example, if you’re raising money for a church, December can be a great time to host a product fundraiser around the holidays.
  • Your goals. Set a fundraising goal for your organization. Think about how much you want to raise and how many donors you want to reach. This will help direct your execution of the campaign and allow you to rework strategies as needed based on your progress.

You also should reflect on past fundraisers. Reflecting on your previous fundraising strategy can help you identify trends and understand your audience better. With this information, you can shape your campaign goals so that they’re attainable and relevant to your needs.

4. Promote your campaign and start selling.

Your fundraiser can only be successful if people know about it. Think about how you’ll share your in-person campaign and fundraising web store link with your community (and beyond) by:

  • Using a variety of modes. When it comes to communication, you’ve got plenty of options: email, social media, text messaging, and more! Implement a few approaches to reach the most amount of people, but keep in mind your target audience and where they might be spending most of their time.
  • Keeping it personal. When reaching out to donors, an important communication tip is to give your donors a more personalized experience so they feel engaged and appreciated. For example, in your emails, try using donors’ first names and express your appreciation for their support.
  • Making it engaging. Promote your event using images or graphics to grab people’s attention so they’re more likely to join in on the fun!

Make sure to integrate your communications across channels. Maintaining a consistent voice will benefit your brand and help more people become familiar with your mission.

5. Look for ways to boost excitement.

You’ve already done all the hard work, so now it’s time to get everyone pumped about your fundraiser! Hosting fun events will help market your event to more people and make donors feel excited about your mission.

Consider hosting small in-person events related to your campaign or a virtual get-together to reach people far away. You can even pair your product fundraiser with a peer-to-peer fundraiser. Donors can compete to raise the most amount of money and share links to their funding page on social media! Incentivize supporters with prizes like branded merchandise or a feature on your website to encourage maximum participation.

6. Distribute products and thank everyone for their support.

You’ve reached the finish line! Wrap up your fundraiser by distributing products to donors. You may choose to have your product company directly ship the items, or instead opt for sending all the items to a specific location where you can deliver them to donors.

Whichever method you choose, you’ll want to thank your donors. Let them know the impact of their donation and how much your organization raised because of their efforts.

Consider sharing a story about someone/something that has been positively impacted by your group. This will help donors feel confident that they contributed to a worthy cause and make them more likely to give to your organization again.

A hybrid product fundraiser will help your organization connect with people near and far through the powers of the Internet. As you develop your fundraising campaign ideas, remember to partner with a product fundraiser company that meets your needs and develop strategies that are specific to your audience and fundraising goals.

With these steps, your fundraiser will surely be a success!

 


 

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Fundraising Tuesday: Why I Didn’t Give Again

June 21, 2022 by Dennis Fischman Leave a Comment

It makes you wonder. You see people on your nonprofit’s list of donors who gave once–sometimes very generously–and then didn’t give again. Not in a week, a month, or year. Never. “What happened?” you ask.

Recently, I was one of those one and done donors, and I thought telling my story would help you understand why people don’t give again, and what to do about it.

When and why I gave the first time

I hope you remember the horrific shooting in Buffalo, NY. Less than six weeks ago, on May 14, 2022, a young white man drove two hours so he could find a Black neighborhood and shoot up a supermarket there. Ten people died.

(I wouldn’t have to ask “Do you remember?” if we hadn’t had 39 more mass shootings in this country since then. A mass shooting nearly every day! Please do not get me started on the need for gun safety and the insidiousness of the Great Replacement Theory which targets both Jews and people of color. We could be here all day.)

Anyway, someone I know on Twitter called for donations to several Black nonprofit organizations in Buffalo. I looked into them, and I thought they were doing good work. It seemed like they would need more resources after the shooting than ever before. So I gave.

Give again? So soon?

You might not expect I’d give a second donation so soon. I usually don’t. But experts in the field say that soon after the first donation is a great time to ask, because the donor hasn’t yet forgotten why they gave the first time. (I surely didn’t!)

Donors who give again soon also have a greater chance of giving the third, fourth, etc. times. In fact, the lifetime value of a donor who makes the second gift soon is multiple times that of one who waits for a year or more.

I know all this. I’m in the field, after all! So why did I intend not to give again–and what could the Buffalo nonprofits have done to change my mind?

Why I didn’t give again

Like many donors of a certain age, I have a little list. They’re the organizations I’ve supported year in and year out, some for decades. I know, like, and trust these nonprofits. I’m loyal to them.

In contrast, my gifts to the Buffalo organizations were what people call disaster donations. I knew when I gave them that I would be giving to other organizations to combat the structural racism that led to the supermarket shooting. That’s a long-term donation strategy of mine. These gifts were to meet an immediate need.

Disaster donations to your nonprofit are hard to get renewed. Like donations in memory of an individual after they have just died, they come from people who aren’t necessarily meaning to give to YOU. They want to use their donation to show support for other people.

What might have made me give again?

It’s really hard for a nonprofit to get a disaster donor to become a regular donor. Try your best, and you still are likely to get no response from the majority. They are truly one and done.

What could the organizations I gave to have tried that might possibly have spurred my interest in giving again?

  1. Send a personal thank-you. Some of the groups I gave to sent no reply from the organization: they just let PayPal or GoFundMe do the job. The rest sent email that read like a cash register receipt or a record for the IRS. None sent an email–let alone a letter!–that made me glad I gave.
  2. Follow up with a welcome series. Even for a regular donation, reminding the donor who you are, what you do, and why they gave is essential. For a disaster donor, it may be the first time they really pay attention!
  3. Give them another way to feel involved. Can they sign a petition, call a legislator, show up for an event? Can they volunteer their time for the cause? The more invested they feel, the more they are likely to invest in the future.
  4. Ask. Not in the thank-you letter itself (the dreaded “thask”), but in a separate email, letter, or phone call. People don’t give if they are not asked…unless they are far more committed to the organization than your first-time donors are going to be!

Is your organization set up to persuade all donors that they made the right decision when they gave?

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