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TY Thursday: Thank Like a Human

May 5, 2022 by Dennis Fischman Leave a Comment

Did you make donations online at the end of last year? If so, you probably saw a lot of email acknowledgments arrive in your inbox, automatically.

How many of these so-called thanks sounded like they were written by an automaton?

Most of the emails I received in response to my donation sounded that way. And for the nonprofits I gave to, it’s a missed opportunity.

A Donation is Part of a Relationship

Automation is a great labor-saving device. It means that a lot of fundraisers could celebrate New Year’s Day instead of working on Sunday and the holiday. But consider: how does it work for the donor?

First-time donors

bad dateWhen a donor gives to your organization for the first time, it’s like agreeing to a first date. Immediately, they wonder:

“Did I do the right thing? Do we have as much in common as I hoped we did? Am I going to be sorry I gave, or will it lead to something that can last?”

So imagine going out on a first date and hearing, “Thank you for agreeing to see me on December 29, for a dinner that cost $36.52. Your company for the evening meant a lot to me.”

Not very romantic, is it? And your date probably says that to everyone! So, there’s a good chance that first date–or first-time donation–will be the last.

Renewal donors

breakfast coupleGetting an impersonal message can be even more off-putting to the donor who’s been giving for years.

Imagine a loyal supporter of your organization. She has come to events, contributed items for your silent auction, and told her friends about you. This year, she has given her biggest donation ever, online, using her credit card. And what she got back from you was the same automaton response as everybody else.

It’s as if she’s sitting across the table from you at breakfast smiling because she’s left a present by your plate, and she says, “Happy anniversary, my love.” And you say, “Thank you. Please pass the salt”!

Nonprofits, we can do better than that.

Thanks! Auto-Responses that Show the Love

I want to give credit where credit is due. It takes some work to set up an automatic email to go out as soon as a donation comes in. And it’s better than nothing. Plus, some organizations write the ideal thank-you letter and send it in the mail.

But with just a little more effort, your nonprofit can thank donors like you mean it from the very first email you send. Here are good, better, and best ways of revising your automatic email to donors.

Good: Remind the donor what you do.

On the face of it, that seems silly. They just gave to you, right? They should know what you do! But you may be on their list from last year, and in any case, they may need a reminder before the memory fades. Give them the gift of a reminder.

Example–the Children’s Room in Arlington, MA says:

Your generosity supports our work with children, teens, and families who are coping with the death of an immediate family member, and the educators and professionals who seek to help them.

Better: tell the donor what their donation will do. Make the donor the hero.

Example–MADRE tells me:

Your gift enables women to provide food, shelter, emergency medical care and other critical resources for their families and communities. You give women the tools to build new skills and step up as leaders. And your dedication trains grassroots women to demand justice, and advocate for policies, locally and globally, that protect women’s rights.

Best: add a story.

Don’t just tell your donors they make a difference. Show them how they matter.

Share with them a story about one person (and possibly their family) in trouble, who is already better off “because you helped.”

So far, I am not seeing any of my favorite nonprofits tell stories in their automatic thank-you, and that’s a shame. But for your nonprofit, it’s an opportunity. Be the first one to add a story, and your donors will remember.

Using the Right Tools to Be More Human When You Thank

No matter what tool you’re using to acknowledge gifts, there’s a way to edit the acknowledgment. Before last year fades into memory, please take some time to edit it right now.

Whether you use the good, better, or best models above, you can certainly make your first response to a donor something that sounds like it came from a human being. When you’re done, it can be something you’re proud for your friends to receive!

And if the tool you’re using doesn’t give you enough room to tell a good story? Then this is the year to get another tool. The time you spend now will turn into happier donors this coming December…and forever

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Fundraising Tuesday: How Being a Fool Helps Your Nonprofit Succeed

April 5, 2022 by Dennis Fischman Leave a Comment

April is a good time to think about being a fool–and how it can help your nonprofit raise more money.

We’re used to thinking of April Fool’s Day as a time when people try to play tricks on each other, to “fool them.” The fool has a proud history, however.

In Shakespeare, fools are truth-tellers who find funny ways to bring supposedly smarter people up short and make them think about what they’re really doing. And in many religious traditions, the “holy fool” character has a lot to teach the normal neighbors, and even the wise! *

What can your nonprofit learn from fools? How will foolish wisdom help you connect with an audience of supporters and get more support for your cause?

The fool doth think he is wise, but the wise man knows himself to be
a fool.
-Touchstone, As You Like It, V.1.2217

5 Tips from Fools about Communications and Fundraising

  1. Show up. Fools rush in where angels fear to tread, or so the proverb says. Be foolish enough to interact with your supporters often: by email, online, in person when possible. Let them expect you to be there.
  2. Know your audience. Get used to saying things the way your people will actually hear them.
  3. Repeat. Fools know that saying something over and over again is no waste of words. It’s how you get your message heard and remembered.
  4. Be traditional. There’s no need to go chasing the latest technique, or platform, or other Bright Shiny Object. Motley and rhyme work for Shakespeare’s fools. Mail and gratitude work for nonprofits.
  5. Use humor. Just because the need is serious doesn’t mean you must be solemn, all the time.

And by the way, I’m not suggesting that you have to dress up in a spangled suit and a cap with bells, but you can use poetry, music, and body language to get your message across, ask for money, or thank your donors. Video is a great medium for playing the fool!

 


*One of my favorite “holy fool” stories is about Rebbe Zusya of Hanipol (a town that’s in today’s Ukraine). Rebbe Zusya was both a master of the Hasidic tradition AND an innocent.

Someone posed the following question to him:

“Rebbe Zusya, suppose you found a million rubles in the street. Would you give it back, or would you keep it?”

Zusya thought, and his face grew sad. “I wish I could say. If the million rubles belonged to a poor man, of course I would give it back. But if it belonged to a rich man…oh, I would be so tempted!”

Today, there are far too many policymakers who do the opposite. They take good care of rich people’s money, but as for poor people’s? Oy!

 

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Fundraising Tuesday: No Volunteers, No Problem–5 Fundraising Events for Small Teams

March 22, 2022 by Dennis Fischman Leave a Comment

A guest post by Howard Gottlieb at Read-A-Thon

From bustling 5Ks to complex community events, you’ve probably run into the same handful of results when searching for profitable and effective fundraising ideas. Yet while these fundraising events can be very engaging and lucrative, they’re simply too involved and need too many hands for your small fundraising team to host.

If you’ve found yourself stuck in this dilemma—looking for great fundraisers that can be pulled off without many volunteers or event organizers—then this list was made with you in mind. Whether you’re a young team just starting your nonprofit or a small but ambitious group of PTA fundraisers, teams of any size, budget, or cause should find a solution that suits their needs among these top fundraising ideas:

  1. Read-a-thon Fundraisers
  2. Google Ad Grants Program
  3. Virtual Merchandise Fundraisers
  4. Matching Gift Fundraisers
  5. Virtual Workshops & Classes

1. Read-a-thon Fundraising Events

Read-a-thon campaigns are an incredibly popular idea for K-12 organizations and can be especially effective for teams who engage with young, developing minds. That being said, read-a-thons can be applied to any organization interested in an educational fundraiser.

Like most a-thon events, read-a-thons are like any peer-to-peer campaign where participants share their donation pages to gain support for a target activity—and in this case, that target activity is reading. But unlike many other campaigns, read-a-thon fundraisers can be managed by a mere handful of campaign organizers, with marketing, communications, and the management of your campaign easily accessible through your online fundraising tools.

For best results, consider investing in a read-a-thon platform. With an affordable, dedicated read-a-thon fundraising solution, you will have access to:

  • Integrated marketing tools
  • Easily customizable fundraising pages
  • Data and reporting features

These tools and the remote capabilities of a read-a-thon fundraiser should allow your small team to handle the entire campaign with relative ease and potentially raise thousands of dollars!

For more information on read-a-thons and other simple, effective fundraising ideas in the educational sector, explore Read-A-Thon’s list of 50+ Elementary School Fundraising Ideas.

2. Google Ad Grants Program

The Google Ad Grants program gives eligible nonprofits the chance to obtain $10,000 a month to put towards ad credits on the Google search engine. To be considered for this program, applicants simply have to:

  • Hold an official 501(c)(3) charity status.
  • Agree to Google Ad Grant’s terms of service, conditions, and certifications.
  • Host a functioning, valuable website adhering to Google’s website policy.
  • Secure a website SSL certificate.

If your organization meets these standards, then you could very well have access to thousands of dollars in Google Ad Grants to raise brand awareness, revamp your online presence, and attract a vast number of new donors.

3. Virtual Merchandise Fundraising Events

Online merchandise sales are not only a profitable, year-round fundraiser, but they’re also surprisingly easy to set up through your website, a merchandise service provider, or a merchandise fundraising platform.

Here are some of the most popular, top-selling items for these kinds of fundraisers:

  • T-shirts, jackets, and hoodies
  • Mugs and water bottles
  • Tote bags and backpacks

Once you’ve decided on your merchandise, be sure to brand these items to your organization. Every time a donor wears or uses them, they’ll be marketing your brand to family, friends, and onlookers.

Additionally, Bonfire’s guide to designing and selling custom apparel offers these tips to ensure your merchandise sale is as successful as possible:

  • Before creating your merch, identify your audience, their tastes, and their interests.
  • Determine the most effective messaging and marketing channels for your audience.
  • Draw design inspiration from past branded materials, new design trends, and popular styles.

Once you have a firm grasp of what marketing strategies your audience responds well to and what they would genuinely want to buy, your merchandise should practically sell itself.

4. Matching Gift Fundraising Events

Did you know that an estimated $4 to $7 billion in corporate matching gifts goes unclaimed every year? A matching gifts fundraiser can help you to take advantage of this untapped well of potential donations and easily maximize revenue.

The great thing is that donors’ employers already have submission systems in place through which many donors should be able to get their gifts matched. Your main job is to promote matching gift opportunities so that your donors know that they could easily be giving double or triple the support to your organization without spending another penny.

To drive more traffic to your website, your donation page, and employers’ matching gift request forms, you could:

  • Integrate your website with social media, posting information about matching gifts and links to your donation page
  • Include promotions about matching gifts in your post-gift acknowledgments and other email communications
  • Integrate a matching gifts database into your donation form, streamlining the entire matching gift request process

These strategies should keep your donors educated about matching gift opportunities and encourage them to take that extra moment of time to submit a request and expand their support.

5. Virtual Workshops & Classes

As remote work and digital engagement increase, many donors are going a bit stir crazy, spending much of their time at home, on their devices, and looking for fulfilling activities. This is part of what has made virtual classes such a popular choice for many fundraising teams.

Streaming an online class is not only a great way to remotely engage your donors and increase donor affinity for your organization, but it’s also an especially easy event to host. All you have to do is choose a topic, select an instructor, organize your agenda, promote your fundraiser, and charge a small admittance fee for attendees to get the stream link.

Take a look at just a few class, webinar, or workshop ideas that you might use to attract interested supporters:

  • Painting, drawing, and crafts. These art-based class topics are a favorite among various age groups, working both as a fun online school fundraiser or a relaxing paint-and-sip for adult donors.
  • Dance and fitness. Promote health and physical activity with a dance, yoga, or fitness workshop. This can be a one-off beginner’s class or part of a recurring series.
  • Professional development. If you’d like to take a more serious approach to your online class, you could conduct a book discussion, an educational webinar, or a lecture about a professional topic that you think your donors would find interesting.

To maximize revenue and increase marketing and engagement potential, you might even partner with a local business or instructor that specializes in your workshop’s topic or activity.

As a smaller, newer, or more local fundraising organization, it can often feel as if you’re at a disadvantage in terms of your ability to effectively fight for your cause. However, while you may not have the same access to campaign resources or volunteers, these simple, manageable, and effective fundraising ideas should lead you in the right direction towards fundraising success!

 


HOWARD GOTTLIEB

Howard GottliebFounder and CEO, Read-a-thon Fundraising Company
Howard Gottlieb has been a serial entrepreneur for more than 35 years. His latest venture, Read-a-thon, is a novel school fundraising concept that truly shifts the paradigm when it matters most. Read-a-thon replaces in-person bake sales, magazine drives and the like with a contactless method of raising much needed cash, one that can be used both in real classrooms and virtual learning spaces. The real bonus? It promotes literacy and gets kids excited about picking up a book.

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