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Grow Your Supporter Network: 4 Tips to Attract Volunteers

June 27, 2022 by Dennis Fischman Leave a Comment

A guest post by Russ Oster, Grassroots Unwired

Why volunteers?

Most nonprofit organizations are accustomed to having a lot of work to do and limited staff members available to accomplish it all. This is why volunteers are such a valuable resource, especially for small and mid-sized nonprofits.

With a healthy supporter network, your nonprofit can rely on a steady base of volunteers to help with your events, fundraisers, and advocacy campaigns. Plus, volunteers not only help nonprofits manage their workload, but often active volunteers become regular donors!

Whether you’re running a silent auction or a community 5k fundraiser, you’ll need to attract and recruit volunteers. However, finding those volunteers can sometimes be a challenge, especially for small and less well established nonprofits.

Four tips for attracting volunteers

To help your nonprofit grow your supporter network and create a reliable pool of volunteers for your upcoming events, this article will explore four tips for attracting volunteers:

  1. Create a compelling campaign message.
  2. Write detailed volunteer descriptions.
  3. Offer a variety of volunteer opportunities.
  4. Build a strong volunteer program.

1. Create a compelling campaign message.

Volunteers want to dedicate their time to causes they care about. Your recruitment posts should explain to them why your mission matters through a compelling campaign message. This message should be specific to your organization’s brand identity, while also working to connect with volunteers on a personal level.

When crafting your campaign message, consider using the following strategies:

  • Emphasize your campaign’s impact. Your volunteers should know what your campaign is trying to accomplish. By explaining your goals, you can convey your overall impact and demonstrate how your supporters will be making a difference when they volunteer with your nonprofit.
  • Use storytelling strategies. Most people volunteer to work with causes they have a personal or emotional connection to. Your recruitment posts can help build this connection with storytelling elements. Getting Attention’s guide to nonprofit storytelling specifically emphasizes the importance of invoking an emotional response, then providing next steps readers can act on, such as signing up to volunteer.
  • Add visuals to your posts. Visuals can go a long way towards attracting attention to your cause. For digital campaigns, a striking visual can help your posts stand out from the crowd, raising the chances that they will be seen by potential volunteers. Additionally, photographs help volunteers better visualize exactly what work they’ll be doing and what their efforts will support.

2. Write detailed volunteer descriptions.

It might sound obvious, but your volunteers will want to know what they’ll be doing at your nonprofit before signing up. Plus, by providing more details about your volunteer positions, you can improve your chances of attracting volunteers with the skills and qualifications you need.

When writing your volunteer recruitment posts, be sure to specify the following:

  • Responsibilities. Give your supporters a basic overview of what they can expect when they volunteer. This should include their daily duties and any other information associated with their responsibilities. For instance, if you’re recruiting door-to-door canvassers for your next advocacy campaign, you would want to add details about the necessary physical requirements. This will allow volunteers to choose opportunities based on their own accessibility needs.


  • Required skills. If your nonprofit needs volunteers with specific skill sets, make sure your post explains what those skills are in detail. For example, if your nonprofit needs someone to help manage your virtual event’s live stream, your post should mention all necessary technical proficiencies.


  • Expected time commitment. Each of your volunteers has a unique schedule, so make sure they know upfront if their availability lines up with when your nonprofit needs volunteers. For instance, you will want to specify if a position is recurring or will be a one-time event. For recurring roles—such as helping out with your local initiatives, doing administrative work, or helping with long-term fundraising—consider making permanent posts on your website so new volunteers can view them at any time. These postings should include expected hours during the week and specific days you need volunteers to come in.

Additionally, be sure to let volunteers know what they can stand to gain from working with your organization. While all of your volunteers are invested in advancing your cause, many of them are also interested in learning new skills, meeting like-minded people, and completing work that they enjoy and is fulfilling.

3. Offer a variety of volunteer opportunities.

Each of your volunteers has their own skill set and is interested in doing different kinds of work. You can accommodate more volunteers and grow your network by offering a variety of ways to get involved.

For example, nonprofits running advocacy campaigns can offer at least the following three different volunteer opportunities:

  • Door-to-door or street canvassing. Volunteers who live near your nonprofit or in your campaign’s target community can help out by becoming canvassers. These volunteers need to be friendly and ready to talk to a variety of people about your campaign. You can help these volunteers out by arming them with canvassing software and training sessions on how to discuss your campaign.


  • Virtual canvassing. Virtual canvassing is a more accessible alternative than door-to-door and street canvassing for your supporters who live far away or may be unable to travel to your targeted areas. These volunteers would instead canvas via virtual conferencing tools, allowing them to have the same conversations as your traditional canvassers from the comfort of their homes.


  • Peer-to-peer campaigns. Peer-to-peer campaigns make use of your volunteer’s personal relationships to earn additional revenue and add even more connections to your supporter network. This volunteer opportunity would be a good choice for volunteers that actively use social media and are interested in discussing your campaign with their friends and family.

 

Giving your volunteers options can also benefit your long-term supporters. For instance, a recurring donor may be interested in getting further involved with your organization, deepening their connection with your nonprofit in the process.

4. Build a strong volunteer program.

Volunteers who had a positive experience may discuss your nonprofit with their friends and family, helping build your overall network through word-of-mouth. These personal recommendations can be one of your nonprofit’s most effective marketing strategies for gaining new supporters..

While every organization’s volunteer program will look different, most can improve their overall approach by:

  • Ensuring help is always nearby. Your volunteers work hard, but situations where they need help will come up. Whether your volunteers are working in-person at an event or assisting remotely from home, make sure they have the tools necessary to reach out to a supervisor for assistance at a moment’s notice.


  • Letting volunteers play to their strengths. As your volunteers get to work, you’ll likely start to notice their individual talents and expertise. Some volunteers may even approach their supervisor, and ask if they can work in a role better suited to their strengths. For example, Grassroots Unwired’s canvassing tips guide discusses how canvassers tend to do better when volunteering in their home communities, due to being more familiar with the people there.


  • Following up after your campaign. Once your campaign wraps up, be sure to reach out to all of your volunteers to thank them for their work. This follow-up could be a simple thank you message, a package with a few gifts (such as pins, water bottles, or other merchandise your nonprofit has on hand), or even a volunteer appreciation event.

Once volunteers have worked for your nonprofit for a certain number of hours, they may qualify for a volunteer grant. Volunteer grants are donations made by your volunteers’ employers when their employees donate their time to charitable causes like yours. Help your volunteers research their eligibility and complete any forms to help claim these funds for your nonprofit.

 


Russ Oster head shot

Russ’ first experience in the world of grassroots organizing came when he was an infant and his mother pushed him in a stroller door to door to collect signatures for the Impeach Nixon movement. Eighteen years later he embarked on his college career in Washington, DC and during that time developed a passion for campaigns and elections that started with an internship on the campaign of the first woman ever elected to Congress from the State of Virginia.

For the next 15 years Russ lived and breathed campaigns, running field operations in a wide range of races and for a number of coordinated campaign efforts. When it became obvious to Russ that the technology existed to make field efforts drastically more efficient and accountable but the solutions did not, he launched Grassroots Unwired and has worked every day since to keep GU on the cutting edge, pushing new features and enhancements to meet the needs of every evolving grassroots organizing efforts.

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Fundraising Tuesday: Why I Didn’t Give Again

June 21, 2022 by Dennis Fischman Leave a Comment

It makes you wonder. You see people on your nonprofit’s list of donors who gave once–sometimes very generously–and then didn’t give again. Not in a week, a month, or year. Never. “What happened?” you ask.

Recently, I was one of those one and done donors, and I thought telling my story would help you understand why people don’t give again, and what to do about it.

When and why I gave the first time

I hope you remember the horrific shooting in Buffalo, NY. Less than six weeks ago, on May 14, 2022, a young white man drove two hours so he could find a Black neighborhood and shoot up a supermarket there. Ten people died.

(I wouldn’t have to ask “Do you remember?” if we hadn’t had 39 more mass shootings in this country since then. A mass shooting nearly every day! Please do not get me started on the need for gun safety and the insidiousness of the Great Replacement Theory which targets both Jews and people of color. We could be here all day.)

Anyway, someone I know on Twitter called for donations to several Black nonprofit organizations in Buffalo. I looked into them, and I thought they were doing good work. It seemed like they would need more resources after the shooting than ever before. So I gave.

Give again? So soon?

You might not expect I’d give a second donation so soon. I usually don’t. But experts in the field say that soon after the first donation is a great time to ask, because the donor hasn’t yet forgotten why they gave the first time. (I surely didn’t!)

Donors who give again soon also have a greater chance of giving the third, fourth, etc. times. In fact, the lifetime value of a donor who makes the second gift soon is multiple times that of one who waits for a year or more.

I know all this. I’m in the field, after all! So why did I intend not to give again–and what could the Buffalo nonprofits have done to change my mind?

Why I didn’t give again

Like many donors of a certain age, I have a little list. They’re the organizations I’ve supported year in and year out, some for decades. I know, like, and trust these nonprofits. I’m loyal to them.

In contrast, my gifts to the Buffalo organizations were what people call disaster donations. I knew when I gave them that I would be giving to other organizations to combat the structural racism that led to the supermarket shooting. That’s a long-term donation strategy of mine. These gifts were to meet an immediate need.

Disaster donations to your nonprofit are hard to get renewed. Like donations in memory of an individual after they have just died, they come from people who aren’t necessarily meaning to give to YOU. They want to use their donation to show support for other people.

What might have made me give again?

It’s really hard for a nonprofit to get a disaster donor to become a regular donor. Try your best, and you still are likely to get no response from the majority. They are truly one and done.

What could the organizations I gave to have tried that might possibly have spurred my interest in giving again?

  1. Send a personal thank-you. Some of the groups I gave to sent no reply from the organization: they just let PayPal or GoFundMe do the job. The rest sent email that read like a cash register receipt or a record for the IRS. None sent an email–let alone a letter!–that made me glad I gave.
  2. Follow up with a welcome series. Even for a regular donation, reminding the donor who you are, what you do, and why they gave is essential. For a disaster donor, it may be the first time they really pay attention!
  3. Give them another way to feel involved. Can they sign a petition, call a legislator, show up for an event? Can they volunteer their time for the cause? The more invested they feel, the more they are likely to invest in the future.
  4. Ask. Not in the thank-you letter itself (the dreaded “thask”), but in a separate email, letter, or phone call. People don’t give if they are not asked…unless they are far more committed to the organization than your first-time donors are going to be!

Is your organization set up to persuade all donors that they made the right decision when they gave?

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Fundraising Tuesday: “Tell Us about YOU”

June 14, 2022 by Dennis Fischman Leave a Comment

“You” is the magic word in fundraising, and T’ruah charmed me by using it.

Not only did they send me email with the Subject line “Dennis, Tell Us about YOU.” That would have been enough to make me open the email. (That is a nonprofit’s first objective any time you send email!)

They went beyond the Subject line to talk to me personally and express how much they care about me throughout the content of the email.

Here’s what the message said:

Hi Dennis,

If you have 5 minutes to spare, I’d really appreciate it if you can fill out this quick survey from T’ruah. You’ll be helping out an organization you love AND you’ll be entered for a chance to win a $150 gift card from Bookshop.org.

Take our survey!
We’re interested in learning more about the needs of the changing Jewish community to better develop resources and programming. We are looking for respondents who can tell us about their media habits and how that intersects with their Jewish values and community engagement.

Will you consider taking the survey? Feel free to pass it along to Jewish family and friends!

I look forward to hearing from you. Thank you so much!

Warmly,

Shira Danan
Chief Communications Officer
she/her

Please notice what T’ruah did here.

  • They called me by my name, not “Dear Friend.”
  • They led with appreciation and closed with thanks.
  • They used “you” three times in the opening paragraph, as opposed to “I” once–and that “I” was to make the appreciation more personal!
  • They said “you” and “your” more often than “we” and “our” through the email.
  • They reaffirmed the closeness of the relationship with phrases like “an organization you love,” “family and friends,” and the closing, “Warmly.” Even the phrase “Jewish values” reaffirms that T’ruah and I are on the same team and the same page.

All that would have been great with any ask. But T’ruah used warm, personal, “tell us about you” language to actively find out more about me, the donor, and what I care about.

Sending a survey because you want to know how to manipulate someone better is one thing. Sending it in the key of “tell us about YOU, because we care who you are and what you want to hear about” is quite another. Which message is your nonprofit sending to donors?

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