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Fundraising Tuesday: Tell Stories to Funders AND Donors

May 21, 2019 by Dennis Fischman Leave a Comment

I heard this advice a lot when I was a Development Director: “Don’t let your grantwriter write your appeals to donors.”

Why? Supposedly, foundations and donors are two different species.

Foundations have deadlines. Donors give on impulse.

Foundations check to see if you meet their written requirements: what questions you have to answer for them, in how many words, with what documentation attached.

Donors spend three seconds looking at your letter before they decide whether to read it or throw it in the recycling bin.

It was well-meaning advice. But maybe it was wrong.

different species

Different species can love the same thing

The best advice might have been to let a storyteller work on both.

What Storytelling Does for Funders

Pamela Grow, the dean of direct mail fundraising for small nonprofits, remembers when she worked at a foundation. After reading thousands of proposals, there was one applicant she looked forward to hearing from every time.

It was the one who told her stories.

Edith was the impassioned founder of her organization, a faith-based nonprofit serving women and children.  Every grant proposal from their organization featured dynamic stories of their clients’ struggles, challenges, and most importantly, victories. Oftentimes, her stories read like magazine serials, and they really brought the organization’s mission to life.

“Remember Joan S?” Edith would write. “She’s now living in her own home, has regained custody of her children, and next June she’ll be graduating from college…”  

Pam tells us that the storytelling organization was funded for twice as long as the foundation’s guidelines allowed. (She can say that now, since she doesn’t work there any more!)

An Even Bigger Impact on Donors

Okay, so here is a major grantmaking foundation, with written guidelines and procedures, a competitive process, and a bureaucracy that included the President,  the Vice President of Administration, the Vice President of Programming, and the Vice President of Finance.

Those are supposed to be the hard heads at the foundation, the sticklers, the keepers of the gate.

And all of them wanted to read this particular grant application every time it came in. Because it told great stories.

The donors on your list aren’t professional funders. You don’t have to overcome their skepticism. You just have to touch their hearts.

It’s so simple: always tell stories to your donors. They’ll look forward to hearing from you, and they will give.

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Fundraising Tuesday: Boost Donations with 4 Storytelling Strategies

October 30, 2018 by Dennis Fischman Leave a Comment

Lisa C. Dunn

Guest author Lisa C. Dunn

A guest post by Lisa C. Dunn of TechnologyAdvice

Everyone has a story to tell. And good digital storytelling connects with your donors in a powerful and impactful way.

55 percent of nonprofits surveyed for a recent Network for Good whitepaper reported that storytelling had improved their fundraising results.

From the donors’ side, another study by Georgetown University showed that more half of people who engage with causes via social media have felt inspired to take further action: mainly, to donate money.

That makes a compelling case for strong storytelling. Because the human brain connects to storytelling about relatable, emotional experiences, your nonprofit organization (NPO) must harness the power of storytelling–and inspire donors to give.

4 Storytelling Strategies for Social Media

Here are four social post strategies to capture the essence of a compelling, moving story that will pull on your donors’ heartstrings.

Go for a micro-audience.

Instead of appealing every donor with every message, aim to connect with a particular set of marketing personas within your donor base. The key is to understand what stories you should be telling to a specific type of person or segment of people.

For example, look at all the types of donors that have only given one gift to your organization. The story you’ll tell them should differ from the story you tell donors who have given gifts consecutively for many years.

Your aim shouldn’t be to find the perfect story to tell everyone.  It should be to find the right story to tell to the right people.

This is where a robust customer relationship management (CRM) solution for non-profits comes into play. Accurately identifying these audiences and keeping track of your contacts with them is crucial. So, too, is the ability to look at your micro-audiences in aggregate to ensure you’re delivering messages consistently.

Only pick one or two ‘storylines’ to promote in showcase-style tales.

Rather than attempting to feature countless smaller-scale success stories in one post,  focus each social post on one specific person or story.

Diving deeply into one story can generate more significant results. This strategy also allows you to provide more details of a person’s backstory, and to show precisely how your organization has made a real difference in his or her life.

Also, be sure to tell stories about real people with real challenges—no Jane Does here. Social followers will feel more empathetic to your cause if they can put a real name and a real face on an issue. Try to highlight community members who benefit most from your organization and your donors will be much more likely to feel a strong connection.

Do more than ask.

Instead of constantly asking for donations in every social post, strategically introduce, engage and incorporate different Calls-to-Action  over the course of several posts. Repeat this pattern throughout the year.

One helpful way to think about this approach is with the 80/20 rule: No more than 20 percent of your social posts should make a direct appeal for donations. Then, strive to make the remaining 80 percent of your posts emotionally driven content that informs followers about your cause or specialty area.

Transform posts into connected, visual content.

Whether it’s via Instagram, Snapchat, Facebook, Twitter or any other platform, social media storytelling is much more effective with images. According to a Skyward study, the brain processes visuals 60,000 times faster than text. Also, content with relevant images tends to get 94 percent more views than content without visuals.

Images and videos are key to successful social media storytelling today. When they can see an individual or family that your organization is helping, donors draw parallels to their own lives, which can ultimately motivate them to give.

The bottom line?

Just like a for-profit organization, NPOs need an active, social media presence to maintain an emotional connection with prospective donors and supporters.

NPOs have a strategic advantage in a crowded space – meaningful, moving stories about real people that are personal and emotionally compelling. Telling these stories makes it easier for donors to remember, care about, and support your organization.


Lisa C. Dunn is a writer for TechnologyAdvice.com and a freelance writer, copywriter and ghostwriter who develops high-quality content for businesses and non-profit organizations. For over 20 years, she has worked with numerous PR and digital marketing agencies, and her work has been featured in well-known publications including Forbes, VentureBeat, Mashable, Huffington Post, Wired, B2C, and USA Today, among others.

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Fundraising Tuesday: The Single Story that Makes Money

September 18, 2018 by Dennis Fischman Leave a Comment

storytellingDid you ever read a fundraising letter that sounded like this?

“Tom had a problem. He came to us, and we solved it. Jane had a different problem, and she came to us and we solved it. Enrique and Miranda had a whole host of problems, and came to us, and….”

I have read many appeal letters that took this approach–and not one of the stories stuck with me.

The problem isn’t just that they are all talking about the nonprofit, instead of making the donor the hero of the story. The problem is that they are not telling one story and telling it well.

The Power of a Single Story

There are lots of reasons your fundraising appeal letter should focus on one story, not two, not three, not many.

One story touches the heart and rests in the memory. Many stories distract.

One story can develop at full length in your fundraising letter. Many stories crowd each other. You tend to turn them into mere timelines…instead of dramas.

One story has the chance to be universal. When you tell many stories, you emphasize that each is specific. You reduce the chance that your readers will relate to any of them. It’s paradoxical, but it’s true.

What to Do with the Other Stories Instead

Why are nonprofits tempted to throw a grab bag of stories into one appeal letter? I think I understand the temptation. But you can resist it if you know what to do instead.

  • “We only send out one appeal letter per year, so we want to use everything we’ve got.” A worthy thought! But plan on sending out more appeal letters, instead. Two or three letters, each with a great story, will raise more money than one letter full of plot summaries.
  • “We were so proud of ourselves for actually collecting the stories. Now you’re saying not to use them?” Far be it from me to say that! Use them in separate letters–or in newsletters, social media posts, and lots of other communications that don’t include an “ask.” Then the appeal letter will reach people who already know and care about what you do (and want to be a part of it).
  • “We have four different programs. We have to say something about each.” No, you don’t–not in the same letter! Ideally, you know your audience, segment your list, and send each donor the story that he or she will care about the most. If you can’t do that, then tell stories about them one at a time, over a period of time. Take turns. Each program will benefit when the organization raises more money!

Are you writing a Fall appeal letter? What’s the one story you’re going to include that your donors will remember?


Find the rest of the series under Fundraising Tuesday.

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