Communicate!

Helping you win loyal friends through your communications

Navigation Bar

  • About
  • Services
  • What Clients Say
  • Contact

TY Thursday: Because of You

April 16, 2020 by Dennis Fischman Leave a Comment

My friend Joan reads this blog religiously, and she’s always on the lookout for nonprofits that are taking my advice. Here’s a thank-you email that Joan has shared with us all.

It’s not an ideal thank-you.

  • The “On behalf of” opening line is a waste of words.
  • The sentence that includes both donors and people who included the organization in their prayers shows that they don’t know which group she belongs to–they haven’t segmented their list.
  • And as Joan notes, the idea that she has made this particular nonprofit “a priority” is a sign that they don’t know her very well yet.

Four things make this TY stand out:

  1. The From: line is personal. It’s a message from a particular person, not an organization or, even worse, an auto-answering program.
  2. The photo is personal. It puts a face to the name, so Joan can picture Ralph McCloud saying the words that follow, directly to her.
  3. The salutation is personal. It says “Dear Joan,” not “Dear Friend.”
  4. The message is personal. “What a blessing you are to us” is the kind of thing one Catholic would say to another. By repeating that message in the Subject line, in the photo, and in the body of the email, Catholic Mobilizing Network emphasizes what Joan and Ralph and CMN have in common.

Over all, the message has a recurring motif: “Because of you.”

CMN is working hard to make Joan the hero of the story. In your thank-you letters and emails, are you telling your donors “because of you”?


Blessing you are to us

Dear Joan,

On behalf of Catholic Mobilizing Network’s Board of Directors, I want to say thank you.

Whether you supported CMN financially this Christmas season, or included us in your intentions and prayers, it is because of you that CMN is able to thrive in its mission to end the death penalty and promote restorative justice.

What a blessing you are to us.

We live in a time where it seems like human dignity is under attack on many fronts. As a community of believers, we are called to respond with justice and mercy. But this can be a challenging commission, especially when our time, energy, and financial capacity are all stretched thin.

I know there are a lot of worthy causes out there; that is why I am grateful that you have made CMN a priority in your end-of-year giving.

Your support of CMN affirms your bold commitment to upholding the human dignity of all people — including even those who might have caused or suffered great harm.

Because of you, CMN is able to pursue a criminal legal system that values life, hope, and healing. And for that, I am deeply grateful.

Thank you,

Ralph McCloud, Treasurer
CMN Board of Directors

Share this:

  • Facebook
  • Twitter
  • Email
  • Pocket
  • WhatsApp
  • Pinterest
  • LinkedIn
  • Print

TY Thursday: A Thank-you Letter that Donors Will Remember

January 22, 2020 by Dennis Fischman Leave a Comment

Happy 2020. How did your end-of-year appeal go in 2019?

Thanks for being awesomeThe first order of business in 2020 is to send the ideal thank-you letter.

If your letters are already in the mail, congratulations! You’ve started persuading donors they did the right thing when they gave to you–and convincing them to give again in 2020!

But maybe you’re feeling guilty because it’s the middle of January and you haven’t sent out thank-yous for those gifts you got in December?

Never fear! If you take just a little more time, you can write a thank-you letter that donors will remember and love.

Here’s what you do:

  1. Make it personal. Knowing what the donor gave, and how often they gave in the past, is just the start. Know what they like to be called. And as often as you can, say something that makes them feel seen. A Personal Letter is Better Than a Personalized One!
  2. Tell a story. If the appeal letter told a story (and I hope it did), then refer back to it. “Emily Donor, you are already helping Mary Client these ways!” If you didn’t before, tell a story now. Make the donor feel the difference they have made.
  3. Ask a question. Or two, or three: definitely not many, but just enough to help you keep on getting to know the donor. (Save the answers to your survey questions in your donor database or CRM.)

If you are saying to yourself, “Where am I going to find the time?”, think about asking your Board members to write a personal note on the letters. Many of them will prefer writing thank-you notes to any other form of fundraising.

And for your next appeal, think about the thank-you letter at the same time you think about the ask!  (If you need expert help making sure your thank-you’s and your appeals touch your donors’ hearts, drop me a line at [email protected] The initial consultation is free.)

Let’s make 2020 a great year for your nonprofit and your donors!

Share this:

  • Facebook
  • Twitter
  • Email
  • Pocket
  • WhatsApp
  • Pinterest
  • LinkedIn
  • Print

Fundraising Tuesday: 5 Reasons You Must Personalize Your Appeal Letters

May 15, 2018 by Dennis Fischman Leave a Comment

Too Busy for Wheels

Let’s talk about why to segment your mailing list and personalize your appeal letters…even if think you don’t have the time.

Right now, are you sending out the same appeal letters to loyal long-time donors and new prospects? To retirees and college graduates starting their careers? What about people who volunteer at your events and people who show up occasionally?

Do you know whether the person receiving the letter cares about your youth program or your elder services? And do you know enough about them to call them by name?

Nonprofits, we need to send different letters to different audiences--and personalize every one of them. Here are the top five reasons why. Click To Tweet
  1. The personal approach will make more money. People who feel they are making a difference give more than people who feel they’re part of a nameless, faceless crowd.
  2. Personalization will get more donors to renew. It costs seven times as much to acquire a new donor as it does to treat a current donor well enough that they renew their gift for another year. It’s worth it!
  3. It’s the Golden Rule. Do you like reading a letter that starts “Dear Friend” and goes on to ignore the issue that made you support your favorite cause in the first place? If you don’t, why would other donors?
  4. You must be at least as personal as a for-profit business. If my health insurance company can send me a message tailored to me–and I HAVE to buy health insurance–what can I expect from a nonprofit I donate to voluntarily? Surely, you should show you care!
  5. It’s 2018. Everywhere your donors go online, they see content tailored just for them. That might be welcome. It might be a little creepy. Either way, it’s what they expect. Fall short of that expectation in print, and they may never read the letter you worked so hard to write.

 

Share this:

  • Facebook
  • Twitter
  • Email
  • Pocket
  • WhatsApp
  • Pinterest
  • LinkedIn
  • Print
  • 1
  • 2
  • 3
  • 4
  • Next Page »

Yes, I’d like weekly email from Communicate!

Get more advice

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Copyright © 2021 · The 411 Pro Theme on Genesis Framework · WordPress · Log in

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.