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Fundraising Tuesday: How Monthly Giving Can (& Should) Support Capital Campaigns

September 21, 2021 by Dennis Fischman Leave a Comment

A guest post by Amy Eisenstein of Capital Campaign Toolkit

Are you a monthly giver to organizations you believe in? If so, you know what monthly giving is like. Every month, you see the charge on your credit card. Periodically you get reports—either in print or through email—about what the organization is doing with your money and everyone else’s. Occasionally, you get an invitation to a special event. Toward the end of the year, you get a notice about how much you have given for your tax records.

But rarely, if ever, do you get a call from the DD or a board member or even a thank you note that feels like anything personal. However, you keep right on giving. Why?

Because you know the organization does important work and it would take something big to shake your confidence. Your giving is on automatic pilot.

Now, the naysayers will argue that this kind of giving is bad for major gift fundraising—and capital campaigns are the supreme version of major gift fundraising. They argue that donors get trained to give at amounts that are well below what you might otherwise ask for during a major campaign.

That’s true as far as it goes. But it doesn’t go far enough.

The Same Donors Give Recurring Gifts and Special Gifts

You will understand why monthly giving is good for capital campaigns when you think carefully about the difference between recurring gifts and special gifts. For in that idea is the magic sauce of great fundraising.

Monthly giving is the ultimate form of recurring gifts. Like all gifts that support your annual operating budget, they are needed year in and year out. The concept is that people will give at an amount they believe they can sustain over time.

I first understood this concept when I was standing in front of a donor plaque in the lobby of the athletic facility at the college where my husband taught. I knew many of the donors to the college. And looking at the donor listing on the wall, I saw the names of many of the wealthiest people in town at the $1,000 level. Only when I realized that the plaque recognized people for annual contributions did it make sense.

Those wealthy people who gave $1,000 each year also give much larger gifts to support the college’s capital projects. The same donor listed for a $1,000 gift on the annual funding plaque was also listed at the $1,000,000 level on the donor listing for the capital campaign.

Bingo! Donors give at modest levels for recurring gifts and at much higher levels for special, occasional projects.

The recurring gifts build a long-term relationship and commitment to the institution. The special requests enable them to make transformational gifts every once in a while. Just because a donor gives a monthly gift of $50 or $100 doesn’t mean that they won’t also make a gift that is many times that amount occasionally for a big special project.

Recurring giving builds donor relationships over a long time. Special giving multiplies the commitment. Share on X

Capital Campaigns Don’t Cannibalize Annual Giving

Monthly donors who give to your capital campaign will keep right on giving even when they make a second, very large gift. And that’s why capital campaigns aren’t likely to cannibalize your annual fund.

Again and again, we see that the very same donors who give recurring gifts for years are the donors who give extraordinarily large gifts to capital campaigns now and again. When they are asked for very large gifts for a special project, they understand that you won’t expect them to make that huge commitment year after year. And they calibrate the size of the gift accordingly.

How to Turn Your Best Monthly Donors into Capital Campaign Donors

  1. Identify your top 50 donors. Capital campaigns depend on a relatively few very large gifts for their success. In a typical campaign, the top 20 donors will give more than 50% of the campaign goal.

Turn your monthly giving into a glide path for your capital campaign by identifying your top 50 donors who are recurring givers and treat them particularly well. Use the many research tools available to you to identify those 50 donors. Look at their capacity, giving patterns, and values.

Select those people for white glove treatment. Invite them to meet your president. Communicate personally with them. Send them insider information. Thank them more diligently.

  1. Get to know those top 50 better. Beyond better stewarding their support, actively set out to get to know them. Find out why they give and what they enjoy giving to. Learn enough about their history and background so that you develop instincts about them. Learn how they like to be asked for gifts. Determine who in your organization should build a relationship with them.
  1. Treat those top monthly donors well. Don’t let their monthly giving experience replicate the one I described at the beginning of this post and simply put them on auto-pilot. Pay more and better attention to them even while they are giving at a lower, recurring gift level. Personalize and target your communications to this unique segment.

 

  1. Involve those top donors in your project and campaign planning. One of the keys to securing the top gifts to a capital campaign is to find ways to involve your top prospective donors in the early steps of planning the project and your campaign.

You might invite them to a small group meeting with the architects, for example, to give some early feedback about the design. You might invite them to review an early draft of your case for support. You might involve them in the feasibility study—either serving on that committee or being interviewed for the study.

  1. Ask them in person for a big gift they will want to give. As you get to know those donors you will learn how they like to give. You’ll learn about other gifts they have made. You’ll develop instincts about what size and kinds of gifts they like to give. And then, when the time is right, you’ll be able to ask them in person for a gift to your campaign that fits their patterns.

Use Your Monthly Donor Relationships to Get Ready for Your Campaign

When you ask someone for something they want to do, chances are they’ll say yes. So use the pre-campaign period to identify, research and cultivate your best monthly givers so when you are ready to ask them for a campaign gift you’ll know what to ask them for. It makes simple sense, doesn’t it?

Step-by-Step Campaign Checklist & Guide

This intuitive guide breaks down each step of your campaign, and the timeline allows you to visualize your whole campaign, from start to finish! Download this free campaign checklist now!

 


Amy Eisenstein, Capital Campaign Toolkit

Amy Eisenstein

Amy Eisenstein, ACFRE, and Andrea Kihlstedt are co-founders of the Capital Campaign Toolkit, a virtual support system for nonprofit leaders running successful campaigns. The Toolkit provides all the tools, templates, and guidance you need — without breaking the bank.

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TY Thursday: How to Thank Recurring Donors

April 22, 2021 by Dennis Fischman Leave a Comment

Recurring donors are the ones who’ve agreed to donate every quarter, or every month. They know, like, and trust your nonprofit organization enough to let you charge their credit card or deduct from their bank account without getting their authorization every time.

That’s a huge gift–on top of the actual gift amount.

When you have monthly donors, 90% of the time they keep on giving, even when their initial pledge runs out. They are your most loyal supporters. Compare that to the less than 30% of first-time donors who typically renew, and you’ll see just how valuable they are!

Recurring donors give automatically. When you thank them, though, it should be anything but automatic. Share on X You need a deliberate and thoughtful approach to showing donor love to this special group.

A Thank-You Email to a Recurring Donor (Me)

For years, my wife and I have given to Boston Area Gleaners, which collects food that would otherwise go to waste and gets it to food pantries and other places for people in need. Last year, we decided to give $5 a month.

That’s not a huge amount, but it got a huge response. Take a look at the following email from the Gleaners.


Subject: Thank you for your monthly gifts

Thank recurring donorsDear Rona,

I hope that you and your loved ones are safe and well.

As a monthly donor for Boston Area Gleaners, we try not to bombard you with emails, but every few months we want to make sure that you hear from us to know how grateful we are for your ongoing donations and to hear a little about what your support allows us to do. While a lot of our focus over the past few months has been on raising the funds to secure a new home for the Gleaners, our daily operations also continue, and because of your support we are able to keep providing nutritious food to families in need.

As we just wrapped up our fiscal year, we have been reflecting on these past twelve months. The past year has been challenging for everyone, but particularly so for those who have been struggling to feed their families. With your help, we have been able to distribute over 8 million pounds of food to hunger relief agencies and other organizations on the front lines who are working in some of the hardest hit communities in the region. A significant amount of that distribution has happened in the last several months—our typical ‘offseason’—during which your support enabled us to set up new equipment, maintain operations, and continue packing food. According to recent data, food insecurity rates in Massachusetts are at an all time high. As the state starts to reopen, It is going to be critical that those who are experiencing food insecurity are not forgotten.

As the weather warms, we are looking forward to a busy gleaning season and to welcoming more volunteers into the fields again. The next few months are going to be busy for the Boston Area Gleaners team, but we hope to invite everyone to visit our new home soon.

Our monthly donors hold a special place in the heart of the organization, and we thank you for your unwavering faith in us. 

As always, please be well.

Usha Thakrar

Executive Director


What does this TY to recurring donors do right?

It says “Thank you” in the subject line.

It calls the donor by name.

It says because of you, and therefore, it makes the donor the hero of the story.

It sets expectations. As a monthly donor, I don’t need to get a TY just for the sake of the TY every month. But I do want to know that the organization is keeping me in mind, and that I will hear what my gift is accomplishing.

It uses photos effectively. Photos of people grab the eye and show the process of getting the food where it needs to go, at every step of the way. Photos of yummy-looking plants make the donors feel good about what they are giving: not just a check, a meal!

It reports back and looks forward.

What this TY to recurring donors could do better

The subject line needs to be more exciting if I’m going to open the email. (And all the good content in the email will be wasted if I don’t!)

The paragraphs need to be shorter if I’m going to read them. (Bold type helps break up the wall of text, but more paragraph breaks are needed!)

“We” needs to mean the organization and me–not just the organization. That’s putting me off, just when you mean to draw me in.

Ideally, the TY should include a call to action. NOT another request for money (the dreaded “thask”), but a chance to volunteer, or to pass word about the Gleaners to a friend…or just to like them on Facebook.

All in all, though, the Gleaners are doing a pretty good job of making sure that Rona and I will keep on giving monthly and stay in the magic circle of recurring donors.

How is your organization thanking the people who support you the most?

 

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