I’m republishing one of the most popular blog posts ever on this site. Read to the end for the 2017 update!
November kicks off the annual scramble for donations in the U.S. Your mailbox fills up with appeal letters from groups you support (and some you don’t). But do any of them look like this?
Next Step
filled their letter to my wife Rona with signs they care about her.
- Calling her by name. (I’m amazed how many groups still use the salutation “Dear Friend.”)
- Creating visual appeal. The photo catches the eye.
- Using a real story. It’s not just a photo: it’s a person, looking you in the eye, telling his story.
- Adding a hand-written note. It’s actually on an orange sticky note, and the content is personalized to Rona.
- Directing her clearly how to give.
The Most Important Piece of Your Appeal
All of these elements make the letter vivid, attractive, and appealing. But the most important thing that Next Step did was starting the letter with “You.”
Next Step understands that donors will give if they feel that their donation is doing the good work. As Seth Godin recently wrote, the donor is the hero of the story. That’s why they give.
Now, your letter doesn’t literally have to start with “You.” It would be boring if every letter did!
But when you wrote your organization’s annual appeal letter, did you start with the donor? Did you do everything you could do to make them feel the letter was personally written for them? And did you place the donor at the center of the story?
2017 update:
In the last couple of years, I have seen some nonprofits moving toward a donor-centric approach. Hurray! But too many organizations whose work I admire are leaving money on the table by:
- Sending letters to “Dear Friend”
- Treating donors to a block of text, with nothing to please the eye
- Avoiding storytelling
- Not asking directly for a specific amount of money, and making it too hard to figure out how to give
Don’t you do this! The nonprofits who are sending out the ideal appeal letters are stealing your donors. It’s time for you to win them back.
