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Making It Personal: How To Inspire Passion In Your Donors

March 30, 2021 by Dennis Fischman Leave a Comment

(A guest post by Brad Wayland)

passion to change the worldYou want to change the world with your charitable organization – and the best way to do that is to inspire your donors. Only when they’re as passionate about your cause as you are can you truly succeed.

Here’s how to get them there. 

You’re passionate about changing the world – it’s why you’ve organized your own charity. You found a cause that you support wholeheartedly, something you care deeply and unequivocally about. Your next step is to find people who share those feelings.

Why? To inspire people to feel the same way about your cause as you do.

The first thing you’re going to want to do is market your charity effectively. Show people that their donations have a real impact on the world – that the money and time they give to your organization is being put to good use. Demonstrate the human side of your charitable pursuits.

How? Create videos that profile the men, women, and children helped by your organization. Share photos and other media on social that show the progress their donations have made. Create content that inspires people to give by asking them an open-ended question about your cause or making them rethink something in their lives.

But perhaps most importantly, provide your donors and volunteers with the opportunity to get involved through social outreach. Share on X

See, in recent years we’ve seen a shift in how people engage with businesses, charities or no. People are looking for organizations that interact with them on a deeper level. Charities that encourage them to take a sense of pride in their accomplishments, and discuss their donation efforts online.

Your organization needs to tap into this trend if it’s to truly inspire more donations. There are a few ways you can do so:

  • Leverage volunteers to help spread your message. People are far more willing to listen to friends and family than they are to someone they don’t know especially well, even if that person represents a business they wholeheartedly support. For that reason, asking volunteers to talk about your charity via social media – and to encourage their close relations to get involved – is a great way to inspire more people to give.
  • Encourage deeper donor participation. Don’t just collect a donor’s money and call it a day. Give them other ways they can engage with your brand. Challenge people with some healthy competition, offering incentives for your best donors. Let them create a page that tracks their donation.
  • Encourage deeper donor participation. Most of the people who support your charity have some sort of personal connection to your cause. Leverage that. Give people an opportunity to share exactly what your cause means to them, and share the best ones on your social feed.

Passion is the cornerstone of what you do – and if you can inspire even a fraction of the passion you feel for your cause in your donors, you’re on the right track. Follow the advice we’ve outlined here, and you’ll have a good start. The rest, however, is up to you.


About the Author:

guest blogger Brad WaylandBrad Wayland is the Chief Strategy Officer at BlueCotton, a site with high-quality, easy-to-design custom t-shirts. Brad is committed to using custom t-shirts as a way to raise funds and spread awareness for causes such as Texas storm relief and local Kentucky food pantries.

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TY Thursday: Launching a Donor Recognition Program, 4 Key Tips

March 25, 2021 by Dennis Fischman Leave a Comment

A guest post by Gerard Tonti

The main reasons donors stop giving are a lack of acknowledgement, recognition, and appreciation for their gifts. Every lapsed donor represents another donor your organization will have to acquire, which is a costly pursuit. In fact, acquiring a new donor can cost your nonprofit 50-100% more than the amount that donor will give to your nonprofit.

A donor recognition program, when effectively implemented, not only helps you retain your existing donors, but can also encourage them to become even more engaged. In the long run, this effort can provide a significant amount of additional funds for your organization.

Properly thanking your donors is at the center of every nonprofit’s donor recognition program. We’ll recommend you follow these tips when you launch your donor recognition program:

  1. Set a SMART goal.
  2. Make a detailed plan.
  3. Prioritize personalization.
  4. Offer tiers of recognition.

1. Set a SMART goal.

What does your nonprofit want or need to accomplish with your program? Depending on your specific needs, you may aim to:

  • Convert mid-level donors into major donors
  • Boost your donor retention rate for next year
  • Increase annual revenue

Donor recognition efforts can go a long way to support all of these goals, but choosing one will help your nonprofit stay focused.

Regardless of what your organization wants out of your donor recognition program, make sure your defined goal follows the SMART template. Your goal should be:

  • Specific
  • Measurable
  • Attainable
  • Realistic (or relevant)
  • Time-based

For example, a SMART goal for your donor recognition program might be:

Improve the next calendar year’s mid-level donor retention rate by 10% through the implementation of a mid-level donor society and personal donation appreciation phone calls for mid-level donations.  

Setting your nonprofit’s goal will ensure it’s always clear whether or not your nonprofit has achieved the goal, and it will help you choose your specific donor recognition strategy.

If you need some assistance setting a specific goal, DonorSearch’s guide to nonprofit fundraising metrics contains a full list of Key Performance Indicators around which you can design your goal. Choose just one or two to guide your donor recognition program so your efforts remain targeted.

2. Make a detailed plan.

Once you’ve established a goal, it’s time to get your team together to make a plan for how to achieve it.

There are several things to consider when implementing a donor recognition program, like:

  • Who will be recognized? If your primary goal is to move mid-level donors up to major donors and improve your major donor fundraising numbers, you may choose not to prioritize lower-level donors. Be sure that “mid-level” is clearly defined with a donation range, so you can easily identify which donors will be included in your recognition program.
  • How will they be recognized? What recognition efforts can be automated by your organization’s constituent relationship management system, or CRM? (Donation receipts should make it on that list, but other, more personal communications like phone calls aren’t so easily automated.) Will you use a multi-channel approach? If so, which channels will you use? Will you further acknowledge your donors at events or in public?
  • When will they be recognized? The pace of donor recognition is also worth some thought and discussion with your team. An average thank-you communication schedule might go something like this:
    • Donation receipt: immediate
    • Donation thank-you email: within 24 hours
    • Donation appreciation call: within 72 hours
    • Donation thank-you letter: within 1 week
    • Thank-you gifts: within 1-2 weeks

Of course, this schedule doesn’t include special donor recognition events, which may be a part of your strategy as well.

3. Prioritize personalization.

The key to making your donor recognition efforts effective is to personalize your nonprofit’s communications. A generic “Dear supporter” salutation doesn’t make a strong impact, as donors don’t feel personally acknowledged. Donors need to hear that they matter, which means personalizing every touchpoint.

For nonprofits past a certain size, it’s necessary to rely on donor database software to assist with personalizing your recognition efforts. As we outline in our Salsa Fundraising CRM guide, you should use your CRM to:

  • Segment your donor list. Dividing your donors into separate lists based on specific commonalities allows you to easily target those groups for personal communications. For example, you may identify donors who have volunteered in the past so you can mention their past volunteer efforts in your thank-you letters. Doing so shows the donor your organization is paying attention to their support.

 

  • Automate communications. Once you’ve established the relevant donor segments, your CRM can automate certain communications so your recognition touchpoints won’t fall through the cracks.


  • Develop donor personas. In your donor profiles on your CRM, you can generate “donor personas,” or fictionalized representations of your nonprofit’s typical donors or supporters. Donor personas can help guide personalized communication strategies that you employ in your recognition program.

4. Offer tiers of recognition.

One of the most profitable yet easily overlooked fundraising strategies for nonprofits is showing gratitude for support. It’s important to offer tiers of recognition depending on the giving level of the donor. For example, a T-shirt and a thank-you letter would suffice for a one-time, average donor, but the same recognition wouldn’t fit one of your major donors.

Stepping up your recognition efforts as the donation amount increases ensures all of your donors feel adequately appreciated.

Plus, offering increasing levels of recognition can help incentivize donors to become more and more engaged with your mission. For example, recognizing your mid-level or sustaining donors with an invitation to a giving society can build exclusivity and encourage your lower-level donors to donate more to gain entrance into the society.

Similarly, public recognition of major donors on a donor recognition wall like one of these can help encourage your mid-level donors to give more and eventually become major contributors.

Your organization might establish the following tiered recognition plan:

  • Basic donor: thank-you email, letter, and branded gift (i.e. key chain, water bottle)
  • Sustaining donor: basic donor perks + entrance into donor society, special newsletter, annual appreciation event
  • Mid-level donor: sustaining donor perks + special access at events, annual behind-the-scenes tour, public recognition at events
  • Major donor: mid-level donor perks + inclusion on a donor wall or plaque, conversations with board members and directors, phone call, handwritten note, VIP access at events

This is just one example of a tiered recognition program—your nonprofit should decide what fits best for your organization and its goals. A smaller nonprofit may be able to implement personal phone calls for all of its mid-level donors and meet personally with all of its major donors, while a larger organization would lack the time and resources to call every mid-level donor. Tailor the program to fit your donors, your staff, and your existing donor stewardship strategies.

A strong donor recognition program is an invaluable fundraising asset. Despite the time and effort donor recognition takes, it’s an investment for your nonprofit’s future, strengthening your relationships with donors and encouraging them to become more involved with your mission over time.

Best of luck!


Salsa - Gerard TontiGerard Tonti is the Senior Creative Developer at Salsa Labs, the premier fundraising software company for growth-focused nonprofits.

Gerard’s marketing focus on content creation, conversion optimization and modern marketing technology helps him coach nonprofit development teams on digital fundraising best practices.

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Fundraising Tuesday: Should Direct Mail Be A Part of Your Fundraising Campaign?

March 23, 2021 by Dennis Fischman Leave a Comment

A guest post by Grant Cobb of GivingMail

As you look forward to 2021 and beyond, consider new trends that begin to emerge and the long-standing efforts that persevere when crafting your fundraising campaigns. One of our favorites that continues to stand the test of time is direct mail.

Our GivingMail guide on direct mail for nonprofits shares that direct mail continues to be the leading source of individual donations in the U.S. So, yes, direct mail should be a part of your fundraising campaign.

Through our 70+ years of experience, we know a thing or two about hosting a successful direct mail fundraising campaign—and we’ve put together this quick guide so that you can too. Specifically, we’ll discuss the following key points:

  • Integrating direct mail and digital strategies
  • Building relationships with supporters
  • Thanking donors for their contributions
  • Direct mail best practices

Integrating direct mail and digital strategies

Direct mail is an important channel for grabbing your audience’s attention and encouraging them to give. But is it enough?

According to 360MatchPro’s fundraising statistics list, 16% of donors prefer to give via direct mail. That’s a good portion of your audience that will be happy to mail a check for your fundraising campaign. However, there’s still a large number of supporters who might prefer to give digitally. The solution? Integrating your direct mail and virtual fundraising strategies.

Here are three simple ways to do so:

  • Include an easy-to-type URL in your direct mailing.
  • Generate and display a QR code leading to your donation page.
  • Incorporate your text-to-give number and keyword.

Integrating your direct mail and digital strategies allows you and your supporters to get the best of both worlds. You can grab your audiences’ attention with one of the most powerful marketing and communication channels available while still allowing them to give in the most convenient way.

Building relationships with supporters

Even beyond the actual donation ask, direct mailings can greatly impact your donor relationships and how recipients view their connection to your organization.

Essentially, sending campaign updates, informational newsletters, and other types of non-fundraising asks via direct mail can be a fantastic way to communicate to donors that they matter on a level that’s deeper than their wallets. This is referred to as donor stewardship or cultivation efforts, and it’s a critical component of bringing supporters into the mix as partners.

Direct mail is also one of the most powerful communication channels for this type of relationship-building due to its ability to break through the digital clutter. Studies show that written words can keep your organization at the top of the recipient’s mind for longer than if they were to read about your work on a screen.

Thanking donors for their contributions

Even once you’ve received your donation, it doesn’t mean your job as a fundraising professional is over. Instead, it’s time to continue deepening your relationships with donors—starting with a specific, detailed thank-you.

So how should you communicate your appreciation to your supporters? There’s a bit of controversy in the fundraising space about whether an email can suffice as a thank-you message or whether a direct mailing should be required. In our opinion, a thank-you email can be an excellent first step, but it definitely shouldn’t be the last. Instead, a physical thank-you note sent to a donor’s mailbox can make a significant impact on their connection to your organization.

Luckily, free templates like these can help you craft your messages with ease. Simply start with a sample thank-you letter, and be sure to add important details like addressing the recipient by their preferred name and acknowledging their specific gift. Let’s compare these two potential messages:

  • Dear Donor, thank you for your generous gift to our organization.
  • Dear Brenda, thank you for your gift of $100 to help provide impoverished students in our community with the school supplies they need to succeed.

The first example seems like it was mass-sent to anyone who had donated recently. The latter is a specific message crafted carefully with the intended recipient in mind. The added effort that goes into sending a thank-you letter via direct mail rather than email can also show your increased dedication to appreciating donors effectively.

Direct mail best practices

Now that you understand the purpose of direct mail in fundraising, it’s essential to get your message out in the most effective way possible. Let’s discuss a few key strategies and tips:

1. Include specific donation requests

In any direct mail appeals you send, it’s important to include a specific call to action. In a typical fundraising letter, the intended action is to complete a donation.

However, making a broad request for donations can be too vague to drive results. That’s why you should be sure to include specific numbers to help guide the donor on their giving path.

Take a look at these examples:

  • A donation of $25 can feed a hungry child for one week.
  • A donation of $100 can feed a hungry child for one month.
  • A donation of $500 can feed a family of four for one month.

All of these requests are more effective and actionable than “Please donate to our organization.”

By incorporating specific dollar amounts, along with the tangible impacts of each donation size, you encourage recipients to support your organization and its mission by giving more. Plus, you can leverage the power of social proof by showing potential donors what a typical gift size is, which removes the uncertainty around what they’re “supposed to” give.

2. Invest in high-quality materials

Even the most well-written fundraising letter won’t ensure results (or donations) if you neglect the appeal’s physical aspects. If it comes across as looking unenticing or otherwise spammy, it might even go straight from the mailbox to the trash can! One way to avoid this phenomenon is by investing in high-quality materials (like paper, ink, and envelopes) for your mailings.

  • Print your direct mailings on high-grade paper (at least 60#).
  • Use a decent printer and ink so that your text/imagery is legible and visually appealing.
  • Include a pre-paid, pre-addressed return envelope with any direct mail appeals.

Putting thought into optimizing your direct mailings’ physical elements is a great way to increase your envelope open rate. At this point, your content’s quality will take over in coaxing a donation from the reader. After all, making a good first impression matters.

3. Outsource your direct mail efforts

A well-planned-out direct mail fundraising campaign could take a lot of work to pull off. However, it’s possible to outsource the bulk of the effort to a dedicated direct mail fundraising company and save time and money for your mission.

Just like working with an experienced fundraising consultant can help your team make the most of your efforts (and your fundraising dollars), a direct mail platform can help you send your appeals effectively while seeing the most outstanding results.

Not only can this type of partner provide you with free and effective donation request letters and templates, but they can also assist you in sending your letters in the most time- and cost-efficient manner possible.

Direct mail companies can even help send your mailings for less than it would cost to purchase paper, ink, envelopes, and stamps on your own—thanks to bulk discounts made available by bundling your appeals with other organizations.’ It’s a win-win!

Just remember—it’s not good enough to scribble a note and drop it off at the post office. Make sure to craft your appeals carefully to increase the likelihood of your letter being opened, read, and responded to. Good luck!

 


Grant Cobb is a fundraising specialist with over 6 years of experience in the nonprofit space. Currently the head of marketing and analytics at GivingMail, he is a huge proponent of data-driven decision making and the push to bring high-level analytics and fundraising to all.

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